Not really excited about my order today the shake is pretty good with the exception of the size of the shake. I wish they would bring back the larger shakes in addition to whatever have two shake size. Also my fries were not really great and cold and it seems as though they have changed their recipe for the way they cook their fries because they’re a little bit different texture and taste Not to Chick-fil-A normal standards. Please go back.
Atmosphere: 3
Food: 3
Service: 4
Anna Gardner Herren
As a dancer who tries to eat healthy, Chick-fil-A is one of my go-to fast food spots! Their grilled chicken wrap is honestly a lifesaver when I need something quick but still balanced—it’s packed with protein, fresh greens, and a whole wheat tortilla, making it a great option on the go. Pair it with a fruit cup or a side salad, and it’s a solid meal that doesn’t feel heavy.
Of course, sometimes I have to get waffle fries because, let’s be real, they’re iconic. The service is always fast and friendly, and I love that Chick-fil-A has healthier choices without sacrificing flavor. Definitely a reliable spot for a dancer on the move!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Wendy Smith
What a great experience! I stopped to pick up breakfast for my family and myself and because I found out that there was a gluten free option for my daughter-in-law I went inside to order to make sure I ordered correctly. The sweet lady taking the order was so sweet and very helpful but I was especially impressed with the young lady getting the items to place in the bag! Olivia watched the person making our order and immediately corrected mistakes made in touching the gluten free order with the same gloves used to make the regular items. The person in the kitchen must have been new and still didn’t quit grasp how important it is to keep gluten free items from contamination. Olivia to the rescue! She was on it and with patience and a smile!! Thank you Chick-fil-A 5 Points for a very tasty hot meal and a big thank you to Olivia for looking out for my daughter-in-law and helping your co-workers! Wendy Smith
Dietary restrictions: Gluten free choices available
Atmosphere: 5
Food: 5
Service: 5
Maurice Dillard
I love Chick-fil-A... they have the best vanilla ice cream 🍦 and milkshake are absolutely delicious. I wish more nuggets came in a meal. Definitely worth the wait
Christopher Andrew Mayer’s towing company is contracted out and will tow your vehicle. It’s a predatory towing service that wants you to park in this lot so they will tow you. It happened to me even though I did make a purchase at Chick-fil-A. Because Chick-fil-A contracts them out and allows this I will never eat at this location again. Don’t waste your time. This is the worst Chick-fil-A in all of Birmingham.
Atmosphere: 1
Food: 1
Service: 1
Tyler Carlton
Horrible, this isn't a normal chic fil a. Staff is very rude, I wouldn't come here again if I was starving, sad sad people.
Service: 1
Martin Dawson
We came from Kansas City to visit our son in Birmingham. Went to an estate sale at the bed n breakfast on Sunday next to chic fil a. Came out to find my truck was towed away. $160 dollars to retrieve my vehicle from a closed businesses parking lot. I will never patronize them again. Thank you for showing your true face chic fil a, way to support the community.
Atmosphere: 1
Brianna Thompson
Owner will have you towed even if his establishment is closed on a Sunday. Not a very loving and forgiving Christ-like behavior.
Matthew McFall
They took 30 mins to bring me my food when it wasn’t busy
Atmosphere: 1
Food: 2
Service: 1
Lori Hubert
When I walked in with my sister tonight, she was immediately made of, out loud, in our faces! Then, our order was REFUSED! Actually, we couldn't even try to order because the girl and boy up front were arguing over who was going to take our order. "How about neither one of you"! I am absolutely disgusted with these employees. By the way, my sister has Down Syndrome
This is the worst chick fil a location. Out of all the times I’ve been to this location they’ve gotten my order wrong more times than they have gotten it right. I go to chick fil a because they’re consistent and the food is always fresh and exactly how I expect it to be. Every other location I’ve been to meets this expectation except this one. Went here today to get a quick lunch that I expected to be good. Went through the drive up and saw that they got my sauce wrong when I got my food but at least I had all my food. Didn’t get out of car to say anything because it was just 2 packs of sauce and not worth the effort. And the person who delivered my food walked off before I could even sit my drink down to check my bag. Not mad at that. Just doing their part. Got to work and started to eat my lunch and my fries were old, cold and hard. The cookie I got was also old and stale. I think the only way this one stays open is because it’s convenient for a lot of people who work in the area. Save yourself some disappointment and just go to one a bit further out. At least your food will be fresh. 0/10 do not recommend.
Food: 1
Service: 4
Regan Giordano
No drive through line and slowest carry out! It consistently takes over 15 minutes after you arrive to get your food despite ordering 10 minutes in advance of arrival on the app.
Atmosphere: 1
Service: 1
Lori Holleman
Easily the worst Chick-fil-A I've ever been to. It looks like they never recovered from COVID. It's not in the best area of Birmingham.
Parking: Every single parking spot was marked for mobile app pickup.
Atmosphere: 1
Food: 3
Service: 2
Hazel
Stopped here on my way to Athens. Walked in and was immediately impressed. Very modern appearance and extremely clean. Employees were kind and attentive. Like others have said, the food was a bit slow for CFA standards, but not really an issue. Order came out hot and correct. Restrooms were in good shape. Recommend going here!
Not really excited about my order today the shake is pretty good with the exception of the size of the shake. I wish they would bring back the larger shakes in addition to whatever have two shake size. Also my fries were not really great and cold and it seems as though they have changed their recipe for the way they cook their fries because they’re a little bit different texture and taste Not to Chick-fil-A normal standards. Please go back.
Atmosphere: 3
Food: 3
Service: 4
As a dancer who tries to eat healthy, Chick-fil-A is one of my go-to fast food spots! Their grilled chicken wrap is honestly a lifesaver when I need something quick but still balanced—it’s packed with protein, fresh greens, and a whole wheat tortilla, making it a great option on the go. Pair it with a fruit cup or a side salad, and it’s a solid meal that doesn’t feel heavy.
Of course, sometimes I have to get waffle fries because, let’s be real, they’re iconic. The service is always fast and friendly, and I love that Chick-fil-A has healthier choices without sacrificing flavor. Definitely a reliable spot for a dancer on the move!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
What a great experience! I stopped to pick up breakfast for my family and myself and because I found out that there was a gluten free option for my daughter-in-law I went inside to order to make sure I ordered correctly. The sweet lady taking the order was so sweet and very helpful but I was especially impressed with the young lady getting the items to place in the bag! Olivia watched the person making our order and immediately corrected mistakes made in touching the gluten free order with the same gloves used to make the regular items. The person in the kitchen must have been new and still didn’t quit grasp how important it is to keep gluten free items from contamination. Olivia to the rescue! She was on it and with patience and a smile!! Thank you Chick-fil-A 5 Points for a very tasty hot meal and a big thank you to Olivia for looking out for my daughter-in-law and helping your co-workers!
Wendy Smith
Dietary restrictions: Gluten free choices available
Atmosphere: 5
Food: 5
Service: 5
I love Chick-fil-A... they have the best vanilla ice cream 🍦 and milkshake are absolutely delicious. I wish more nuggets came in a meal. Definitely worth the wait
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Grilled Nuggets, Chicken Sandwich Combo, Grilled Chicken Sandwich, Chicken Nuggets and Fries, Grilled Chicken Sandwich Meal, Spicy Chicken Biscuit, Spicy Chicken Sandwich, Strawberry Milkshake
Christopher Andrew Mayer’s towing company is contracted out and will tow your vehicle. It’s a predatory towing service that wants you to park in this lot so they will tow you. It happened to me even though I did make a purchase at Chick-fil-A. Because Chick-fil-A contracts them out and allows this I will never eat at this location again. Don’t waste your time. This is the worst Chick-fil-A in all of Birmingham.
Atmosphere: 1
Food: 1
Service: 1
Horrible, this isn't a normal chic fil a. Staff is very rude, I wouldn't come here again if I was starving, sad sad people.
Service: 1
We came from Kansas City to visit our son in Birmingham. Went to an estate sale at the bed n breakfast on Sunday next to chic fil a. Came out to find my truck was towed away. $160 dollars to retrieve my vehicle from a closed businesses parking lot. I will never patronize them again. Thank you for showing your true face chic fil a, way to support the community.
Atmosphere: 1
Owner will have you towed even if his establishment is closed on a Sunday. Not a very loving and forgiving Christ-like behavior.
They took 30 mins to bring me my food when it wasn’t busy
Atmosphere: 1
Food: 2
Service: 1
When I walked in with my sister tonight, she was immediately made of, out loud, in our faces! Then, our order was REFUSED! Actually, we couldn't even try to order because the girl and boy up front were arguing over who was going to take our order. "How about neither one of you"! I am absolutely disgusted with these employees. By the way, my sister has Down Syndrome
Restaurantji Recommends
Only chick fila I've been to that's slow and rude
Atmosphere: 1
Service: 1
This is the worst chick fil a location. Out of all the times I’ve been to this location they’ve gotten my order wrong more times than they have gotten it right. I go to chick fil a because they’re consistent and the food is always fresh and exactly how I expect it to be. Every other location I’ve been to meets this expectation except this one. Went here today to get a quick lunch that I expected to be good. Went through the drive up and saw that they got my sauce wrong when I got my food but at least I had all my food. Didn’t get out of car to say anything because it was just 2 packs of sauce and not worth the effort. And the person who delivered my food walked off before I could even sit my drink down to check my bag. Not mad at that. Just doing their part. Got to work and started to eat my lunch and my fries were old, cold and hard. The cookie I got was also old and stale. I think the only way this one stays open is because it’s convenient for a lot of people who work in the area. Save yourself some disappointment and just go to one a bit further out. At least your food will be fresh. 0/10 do not recommend.
Food: 1
Service: 4
No drive through line and slowest carry out! It consistently takes over 15 minutes after you arrive to get your food despite ordering 10 minutes in advance of arrival on the app.
Atmosphere: 1
Service: 1
Easily the worst Chick-fil-A I've ever been to. It looks like they never recovered from COVID. It's not in the best area of Birmingham.
Parking: Every single parking spot was marked for mobile app pickup.
Atmosphere: 1
Food: 3
Service: 2
Stopped here on my way to Athens. Walked in and was immediately impressed. Very modern appearance and extremely clean. Employees were kind and attentive. Like others have said, the food was a bit slow for CFA standards, but not really an issue. Order came out hot and correct. Restrooms were in good shape. Recommend going here!
Atmosphere: 5
Food: 5
Service: 4
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