Got my spicy chicken sandwich and the bottom bread was old so old that I had to break it off and the Top bread was only 80% bread it must’ve broke off in the machine on top of that the lady forgot my sauces and once she seen me back at the register she just looked at me as if I was crazy and continued working other than that my chicken was hot but I give fair ratings so here it is
Atmosphere: 4
Food: 3
Service: 2
ladonna crum
I visited this Chick-fil-A yesterday while at the mall and I must say that this is the worst experience that I have ever had at a Chick-fil-A. I placed my order on the mobile app while standing at the counter and it appears as if they may have been short-handed, however these employees were not very friendly, like the Fultondale, AL location. They did not greet you. But, this is not the worst of it. I received my order and the waffle fries tasted as if they had been under the heater for hours. I have to admit these were the worst waffle fries that I have EVER received from Chick-fil-A. I couldn't even eat them! Mine you, I go to a Chick-fil-A atleast 15 times a month, so this was so upsetting. Then the Pimento Sandwich that I fell in love with this season and I have been ordering this sandwich for the last 10 times over the span of a month; was absolutely AWFUL. The bun was already soggy and falling apart, the chicken patty wasnt even room temperature. Atleast I know to NEVER, EVER go this Chick-fil-A location again. If you go, please check your food before you leave!
Atmosphere: 1
Food: 1
Service: 1
Starla Karns
The staff is rude and they are slow
Atmosphere: 1
Food: 1
Service: 1
mona jumah
This place had terrible customer service! I don't recommend coming here at ALL.
Brodie Tibbs
Always the best service.
Atmosphere: 4
Food: 5
Service: 5
Rob Edwards
I travel to work in Chick-Fil-A stores with I.T. company HonorBuilt. This is a very clean store with welcoming Management. I ordered food as well at this location which was delicious (love the strips with CFA sauce) but especially appreciate the Manager who was very accommodating and stayed over to make sure we had everything we needed for our work. Thanks, everyone!
Atmosphere: 5
Food: 5
Service: 5
Donna Dempsey
I ordered a cool wrap with fried chicken in it yesterday evening. The wrap barely had any chicken in it I called the store today and they wanted me to bring the old wrap back to them to get another one. I wasn't trying to get a another for free I just wanted what I paid 8.00 for. I have worked at the grove before and so I am not trying to get a free wrap told him I wasn't at home to bring it back. But that's not the service that chicfila normally gives will not be back to this store
Food is good when you can get it. That’s IF they don’t let a group of white people skip you in line every time ? It has not happened once it has not happened twice. It has happened more than 3 times. So if you are not white just go to another chick fil a
Karen Swain
This location has the sweetest employee..her name is Emily...she is a real God Sent!
PeppinoS555
Yall customer service is drastically decreasing by hiring all these " new age Sour Haters" ....at least teach them to great the customer for God's sake.
DALLAS DESHAN
Firstly, I love Chick-fil-A waffle fries, they’re amazing! For some reason on this visit I accidentally ordered 12 grilled nuggets instead of chicken strips. Huge mistake. They were more like gizzards than nuggets. So messy you needed a fork to eat them (and there was no forks). Dipping sauce? Hope you like ketchup. Ordered some strips to compensate and they were great. Milkshake was also great.Won’t ever get grilled nuggets again…no matter how much those cows tell me to “eat mor chikin”
Got my spicy chicken sandwich and the bottom bread was old so old that I had to break it off and the Top bread was only 80% bread it must’ve broke off in the machine on top of that the lady forgot my sauces and once she seen me back at the register she just looked at me as if I was crazy and continued working other than that my chicken was hot but I give fair ratings so here it is
Atmosphere: 4
Food: 3
Service: 2
I visited this Chick-fil-A yesterday while at the mall and I must say that this is the worst experience that I have ever had at a Chick-fil-A. I placed my order on the mobile app while standing at the counter and it appears as if they may have been short-handed, however these employees were not very friendly, like the Fultondale, AL location. They did not greet you. But, this is not the worst of it. I received my order and the waffle fries tasted as if they had been under the heater for hours. I have to admit these were the worst waffle fries that I have EVER received from Chick-fil-A. I couldn't even eat them! Mine you, I go to a Chick-fil-A atleast 15 times a month, so this was so upsetting. Then the Pimento Sandwich that I fell in love with this season and I have been ordering this sandwich for the last 10 times over the span of a month; was absolutely AWFUL. The bun was already soggy and falling apart, the chicken patty wasnt even room temperature. Atleast I know to NEVER, EVER go this Chick-fil-A location again. If you go, please check your food before you leave!
Atmosphere: 1
Food: 1
Service: 1
The staff is rude and they are slow
Atmosphere: 1
Food: 1
Service: 1
This place had terrible customer service! I don't recommend coming here at ALL.
Always the best service.
Atmosphere: 4
Food: 5
Service: 5
I travel to work in Chick-Fil-A stores with I.T. company HonorBuilt. This is a very clean store with welcoming Management. I ordered food as well at this location which was delicious (love the strips with CFA sauce) but especially appreciate the Manager who was very accommodating and stayed over to make sure we had everything we needed for our work. Thanks, everyone!
Atmosphere: 5
Food: 5
Service: 5
I ordered a cool wrap with fried chicken in it yesterday evening. The wrap barely had any chicken in it I called the store today and they wanted me to bring the old wrap back to them to get another one. I wasn't trying to get a another for free I just wanted what I paid 8.00 for. I have worked at the grove before and so I am not trying to get a free wrap told him I wasn't at home to bring it back. But that's not the service that chicfila normally gives will not be back to this store
Very good food and
Atmosphere: 5
Food: 5
Service: 5
Damien was very nice everything was
Atmosphere: 5
Food: 5
Service: 5
So nice service! Great fries and sauce.
Restaurantji Recommends
Loved the milk
Atmosphere: 5
Food: 5
Service: 5
Food is good when you can get it. That’s IF they don’t let a group of white people skip you in line every time ? It has not happened once it has not happened twice. It has happened more than 3 times. So if you are not white just go to another chick fil a
This location has the sweetest employee..her name is Emily...she is a real God Sent!
Yall customer service is drastically decreasing by hiring all these " new age Sour Haters" ....at least teach them to great the customer for God's sake.
Firstly, I love Chick-fil-A waffle fries, they’re amazing! For some reason on this visit I accidentally ordered 12 grilled nuggets instead of chicken strips. Huge mistake. They were more like gizzards than nuggets. So messy you needed a fork to eat them (and there was no forks). Dipping sauce? Hope you like ketchup. Ordered some strips to compensate and they were great. Milkshake was also great.Won’t ever get grilled nuggets again…no matter how much those cows tell me to “eat mor chikin”
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