Dairy Queen Grill & Chill
4500 Overton Rd, Birmingham
(205) 956-3621
Recent Reviews
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Add another one star review to the board.
Placed a mobile order and arrived to no food being ready. In fact, they did not have record of my order at all. I showed them the app and email confirmation showing the order, which was met with skepticism from the employee. I went through that for 5 minutes while she was on the phone with her boss at which time she said that I could wait in my car while they check another system.
If you’re looking for convenience and fast food, then I hope you have better luck than me.
Atmosphere: 3
Food: 3
Service: 1
Loved this place
I had a large Oreo blizzard today and it was fire
Said they were open until 10:30...THE PLACE WAS DEAD AT 10:18!!!!! huge disappointment. drove 20 min for a sweet treat. had the hardest day and just wanted something to make us feel good. MAD
Atmosphere: 1
Food: 1
Service: 1
Ordered online and my order was not ready the manager looked over me. Then I got my food and items was missing and prepared wrong. The guy that filled the order seemed confused and rushed it took almost 45 minutes. Sad
Atmosphere: 3
Food: 4
Service: 3
Out of all the Dairy Queen’s this has got to be the worst one I’ve been to this location multiple times as both a customer and food delivery service driver the service is slow the employees seem very disorganized always asking me to pay when I’m picking up food ordered through a third party vendor for delivery 09/18/25 I was doing door dash I pulled up and was told to wait for what ever reason then the employee after a good 5 minutes finally said can I take your order when I got to the window the employee wouldn’t hand me the order till I confirmed the order as picked which required a photo , they just sat the food in the drive through window where I had to lean so far out of my car window to get an acceptable photo for door dash that I ended up dropping my phone shattering the screen protector which was $40 and severely damaging the case another $40+, i understand the need to have delivery drivers confirm the order but the employee could held the bag closer for the photo to avoid this incident and it didn’t help with employee adding insult to injury by saying good thing your phone was in case , like ok don’t ask if my still works or if I need to use the store phone to call door dash and cancel the order cause my phone might be broken
Consistently the worst fast food location I’ve ever been to.
Atmosphere: 1
Food: 1
Service: 1
Wrong timings, they were closed at 10 pm and the website said 1030 pm
The blizzard upgrade is worth it
Atmosphere: 5
Food: 5
Service: 5
Took 15min to get a mistyfreeza
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The entire restaurant, including the bathrooms, was kept very clean. Employees were kind and efficient.
Atmosphere: 5
Food: 5
Service: 5
I pulled up to Dairy Queen at 10:40 and asked for a triple flamethrower burger and they told me that the grill was turned off and it would take 30 minutes for them to be able to cook a burger. Embarrassing.
Ice cream was great
Food is ok, staff are friendly. Really, really long wait times. I come here often due to ease of access from my workplace, however you should anticipate 15-20 minutes in the drive thru on any given day, mobile order or not.
Stopped here while driving for a snack and bathroom break. Everyone was extremely friendly and the facilities were clean!
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