Dairy Queen Grill & Chill

4500 Overton Rd, Birmingham
(205) 956-3621

Recent Reviews

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victoria strickland

Their chicken tenders are great!

Atmosphere: 5

Food: 5

Service: 5

Darell Lucas

Ordered the original cheeseburger. The burger was so hot that I drove five miles before it had cooled enough to consume. It was very chewy and tasteless. My guess is that it had been sitting for a while and they microwaved it to get it hot. Not only was it too hot to eat, but the taste was ruined.

Atmosphere: 3

Food: 1

Service: 1

Charisma Bosarge

Not that anyone working here has ever care, but this is officially the worst fast food establishment I’ve ever stepped foot near. Today (2/19/2026 at 3:30 PM), my fiancé and I got treated like we personally inconvenienced the universe by… ordering food. Wild, I know. (There wasn’t even another car in line .. just us 😭)

We paid the lady at the window — smooth, normal, no issues. Then out of nowhere, this man swings the window open like he’s about to deliver breaking news and goes, “What am I looking for?”

Sir… what? We’re sitting there confused because he was barely even looked in our direction so we thought he wasn’t talking to us. Then he waves his headset around like it’s a cursed artifact and says, “I just got handed this thing. I don’t know what I’m looking for, so what do you need?” All with the attitude of someone being forced at gunpoint to hand us a Blizzard.

I’ve worked in fast food for years, and I promise you: basic human decency is not this hard. But apparently at this location, kindness is an optional add‑on they don’t offer. I understand bad days but.. the people ordering from you have bad days too.

This place already has a reputation, and now I get it. This is the first negative restaurant review I’ve ever written, and I’m sure they’ll respond with their usual copy‑paste “We hope your next experience is better” nonsense. It won’t be at this location.

Atmosphere: 1

Food: 1

Service: 1

Shannon Dunn

The guy at the front window was soooooo. Felt like he was trying to rush me off and had absolutely no manners! The food was pretty good though!

Atmosphere: 2

Service: 1

Kady Gray

I called this location tonight with a question and Cortland went above and beyond over the phone. I came in later that night and he was just as nice in person. You just don’t get that kind of customer service these days. Thanks, Cortland!

Lettzy M. Villa Acosta

“Ordered” an ice cream cake, drove up only for the employee to be completely unaware of any cake. Clocked out employee “thought” they had it. Makes sense why this place has the ratings it does.

Atmosphere: 1

Food: 1

Service: 1

Tammie Docekal

Got it absolutely delicious onion ring bacon cheeseburger at $4 it was absolutely delicious

Jeff Jones

Very Good pastries

Food: 5

Service: 5

Chris Green

OK, place to eat

Atmosphere: 3

Food: 5

Service: 3

Zachary Fried

Add another one star review to the board.

Placed a mobile order and arrived to no food being ready. In fact, they did not have record of my order at all. I showed them the app and email confirmation showing the order, which was met with skepticism from the employee. I went through that for 5 minutes while she was on the phone with her boss at which time she said that I could wait in my car while they check another system.

If you’re looking for convenience and fast food, then I hope you have better luck than me.

Atmosphere: 3

Food: 3

Service: 1

Thomas Wright

Loved this place

CHRISTOPHER TOMPKINS

I had a large Oreo blizzard today and it was fire

Lydia Bohannon

Said they were open until 10:30...THE PLACE WAS DEAD AT 10:18!!!!! huge disappointment. drove 20 min for a sweet treat. had the hardest day and just wanted something to make us feel good. MAD

Atmosphere: 1

Food: 1

Service: 1

Bessie Hunter Rodgers

Ordered online and my order was not ready the manager looked over me. Then I got my food and items was missing and prepared wrong. The guy that filled the order seemed confused and rushed it took almost 45 minutes. Sad

Atmosphere: 3

Food: 4

Service: 3

Aaron Manville

Out of all the Dairy Queen’s this has got to be the worst one I’ve been to this location multiple times as both a customer and food delivery service driver the service is slow the employees seem very disorganized always asking me to pay when I’m picking up food ordered through a third party vendor for delivery 09/18/25 I was doing door dash I pulled up and was told to wait for what ever reason then the employee after a good 5 minutes finally said can I take your order when I got to the window the employee wouldn’t hand me the order till I confirmed the order as picked which required a photo , they just sat the food in the drive through window where I had to lean so far out of my car window to get an acceptable photo for door dash that I ended up dropping my phone shattering the screen protector which was $40 and severely damaging the case another $40+, i understand the need to have delivery drivers confirm the order but the employee could held the bag closer for the photo to avoid this incident and it didn’t help with employee adding insult to injury by saying good thing your phone was in case , like ok don’t ask if my still works or if I need to use the store phone to call door dash and cancel the order cause my phone might be broken

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