Dairy Queen Grill & Chill of Trussville

Me and my wife came in on July 19th 2025 at 9:00 p.m. . Greg was absolutely fantastic very kind and very accommodating. He laughed with me and my wife at dumb little jokes and made it a pleasure to order from there. We will be back just because of him

omggggg terrible! I went right at lunchtime so bout 11:30a ish & everything tasted horrible! My burger felt/tasted like it was hours old & I could've scraped all the mustard off the burger & shared it (display showed the works, lettuce tomato cheese) I got pickles overload of mustard a little ketchup don't recall cheese I didn't even finish eating it & completely forgot to take a picture to show! I've been craving DQ for awhile, needless to say this location blew that! won't ever return unless for ice cream (can't mess that up hopefully)! I had to tell the drive thru lady to have a nice day (she certainly wasn't gonna say it)!

Couldn’t get what we ordered because she didn’t understand. Then staff laughed when we complained

Very amazing food

Service with a smile. The same guy is always at the drive thru. I'm assuming it owns or manages this store. He's always friendly and treats you like you're his number one customer. Today, I went to get a drink and a dipped cone, and you'd thought I'd spent $100 instead of $5. He values your business, which is great. Originally, I was going to get a drink from Jack's off Deerfoot, but they were so rude, I left and drove across town to give this DQ my business instead, and I'm glad I did.

I normally have a wonderful experience at this location. I have dined in and gone through the drive-thru. I think they're understaffed because the service yesterday seemed to be rushed and a little on edge. A highly recommend this location of Dairy Queen for more than just desserts. I have tried the lunch menu options but was surprised to find out they got rid of the Roll-Ups which I loved!

Chicken fingers and Butterfinger Blizzard couldn't have been better!! Fast and courteous service!

Atmosphere: 5

Food: 5

Service: 5

I ordered a cheeseburger and they didn’t make it the way I asked them to. And it was clearly Microwaved! I also got breadsticks and they were hard as a rock so clearly microwaved as well! And no napkins in the bag.. threw it all away- So disappointing! I called the restaurant to speak with someone and they didn’t even answer the phone. Won’t be going back!

Atmosphere: 1

Food: 1

Service: 2

My meal and service was very good . Thank you !

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Fries

I've almost always had great experiences here until tonight when I paid nearly 8 dollars for a blizzard because I wanted to add peanut butter cups. I was then handed something with peanut butter in it but no cups. I asked the worker who then told me they don't have peanut butter cups, so I asked to speak to a manager who also bold face lies to me about dairy Queen themselves not carrying peanut butter cups which is an absolute lie and we all know it. I've literally had them from this dairy Queen in the past. Lazy and dishonest staff. When I literally had a receipt that said add pbcup....

The food was amazing and so fresh ??

Food: 5

The last 3 times I have went at least 1 of my blizzards have been completely melted. Could have drank it.

Atmosphere: 4

Food: 1

Service: 4

Store closed due to water damage... but still let me order. No realistic customer service, just a phone you can call during normal hours.

Why didn't they turn off mobile orders? I know managers can, just didn't feel like working at all today I suppose

Atmosphere: 1

Food: 1

Service: 1

Store closed due to water damage... but still let me order. No realistic customer service, just a phone you can call during normal hours.

Why didn't they turn off mobile orders? I know managers can, just didn't feel like working at all today I suppose

Atmosphere: 1

Food: 1

Service: 1

Didn't realize they weren't open at 10:30am when my family and I came in but everyone was super friendly and made our food fresh when they haven't even opened up yet. Thank you so much for the amazing customer service and the best fresh food!!!!! They even gave me daughter a free drink. I will most definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Curds, Cheeseburger, Fries, Sundaes