As soon as I walked in I was politely greeted and told I can try any flavor ice cream I want that was a lot of fun. Also the girl in the hijab was so kind and friendly I honestly felt so much positive energy. I will be going back and recommending this ice cream shop to all my friends and family.
Atmosphere: 5
Food: 5
Service: 5
Twisted Gemini
Poorly staffed establishment full of incompetent employees. Take the time and drive to Trussville, where your business is appreciated!
Atmosphere: 1
Food: 1
Service: 1
ANGELA BARR
Walked in stood there for five minutes -four employees just stood there looking around. Ice all over the ice cream freezer burned. Needless to say we walked out.
Atmosphere: 1
Food: 1
Service: 1
Erin Blackwelder
Store is dirty. Glass is dirty, stainless steel is dirty. It didn't take too long to get our ice cream but it took FOREVER to pay. My ice cream was melting by the time I got finished paying. A lot of different flavors had freezer burn. Bathrooms were dirty, and barely had any hot water, and had no paper towels. We usually go to the Hoover location. I was excited to see that there was a closer location. I was wrong.
Atmosphere: 1
Food: 3
Service: 1
SIMPLY THE BEST
Best morning crew ?
Atmosphere: 5
Food: 5
Service: 5
Marleigh Carden
DO NOT PURCHASE A CAKE FROM HERE. I placed an order two weeks prior to the birthday party and when my husband showed up to pick it up they claimed to not have any knowledge of the order. They sent my husband away without even attempting to make it right because the “cake lady was not working”. So I leave my daughter’s birthday and come down there myself and demand they do something to make this right. The manager just stands there and won’t even apologize. He tries to tell me that “they are not affiliated with the website”. This is Baskin Robbin’s right? He does not offer a refund, a replacement cake, nothing. He stands there and looks at me like I am crazy soooo here we go. I look over at the pre made cakes in the freezer and I say I will just take one of these then. He proceeds to tell me “we don’t usually do that but okay”. At this point I’m obviously fuming and I just walk out with a cake half the price of what I paid for. Super disappointing and I can see from the reviews that this is not the first second third time so save yourself the headache. Seriously disappointing customer service which is so sad because this could be a very profitable location I believe.
Atmosphere: 1
Food: 1
Service: 1
Octavia Kuransky
Jelly donut managed to be dry. Coffee was thin and tasteless. Asked if I could put my milk in myself, request ignored. Way over milked. Atmosphere of of a hospital. Only if you're desperate...
Atmosphere: 1
Food: 1
Service: 2
Lanyniah Brown
I could be wrong, but I have been getting the ice matcha latte for forever now (4+ years). The girl told me that it comes with expresso (with attitude), and I have never had something so disgusting. It is normally sweet and creamy. I even asked for sugar and it didn’t work. I have never went to any other place (Starbucks or Dunkin), and they put expresso in my ice matcha latte unless I requested it. Any other time I went before this experience it was spot on! Never again though!
Food: 1
Service: 1
James Powers
Half dozen assorted stale donuts. Yecchhh. Ate them any way lol.
I just left this place I wanted two ice cream cones with two suop on each cone they didn't even want to make me no ice cream why come to work if you don't want to work in they was out of everything just close the hold store down immediately they just getting free money off y'all
M. Taylor
Not sure why I even bother going...they never have chocolate ice cream... it's not a difficult request.
Paul Silvestri
I'll get my coffee and wake up wrap from this spot a lot from now on.
Allen Poythress
The company just needs to bring back the orange coolatta
Angela Regulus
Fantastic employees. They are tops, just like Chik-fila.
Awesome place. Great staff. Would recommend
As soon as I walked in I was politely greeted and told I can try any flavor ice cream I want that was a lot of fun. Also the girl in the hijab was so kind and friendly I honestly felt so much positive energy. I will be going back and recommending this ice cream shop to all my friends and family.
Atmosphere: 5
Food: 5
Service: 5
Poorly staffed establishment full of incompetent employees. Take the time and drive to Trussville, where your business is appreciated!
Atmosphere: 1
Food: 1
Service: 1
Walked in stood there for five minutes -four employees just stood there looking around. Ice all over the ice cream freezer burned. Needless to say we walked out.
Atmosphere: 1
Food: 1
Service: 1
Store is dirty. Glass is dirty, stainless steel is dirty. It didn't take too long to get our ice cream but it took FOREVER to pay. My ice cream was melting by the time I got finished paying.
A lot of different flavors had freezer burn. Bathrooms were dirty, and barely had any hot water, and had no paper towels. We usually go to the Hoover location. I was excited to see that there was a closer location. I was wrong.
Atmosphere: 1
Food: 3
Service: 1
Best morning crew ?
Atmosphere: 5
Food: 5
Service: 5
DO NOT PURCHASE A CAKE FROM HERE. I placed an order two weeks prior to the birthday party and when my husband showed up to pick it up they claimed to not have any knowledge of the order. They sent my husband away without even attempting to make it right because the “cake lady was not working”. So I leave my daughter’s birthday and come down there myself and demand they do something to make this right. The manager just stands there and won’t even apologize. He tries to tell me that “they are not affiliated with the website”. This is Baskin Robbin’s right? He does not offer a refund, a replacement cake, nothing. He stands there and looks at me like I am crazy soooo here we go. I look over at the pre made cakes in the freezer and I say I will just take one of these then. He proceeds to tell me “we don’t usually do that but okay”. At this point I’m obviously fuming and I just walk out with a cake half the price of what I paid for. Super disappointing and I can see from the reviews that this is not the first second third time so save yourself the headache. Seriously disappointing customer service which is so sad because this could be a very profitable location I believe.
Atmosphere: 1
Food: 1
Service: 1
Jelly donut managed to be dry. Coffee was thin and tasteless. Asked if I could put my milk in myself, request ignored. Way over milked. Atmosphere of of a hospital. Only if you're desperate...
Atmosphere: 1
Food: 1
Service: 2
I could be wrong, but I have been getting the ice matcha latte for forever now (4+ years). The girl told me that it comes with expresso (with attitude), and I have never had something so disgusting. It is normally sweet and creamy. I even asked for sugar and it didn’t work. I have never went to any other place (Starbucks or Dunkin), and they put expresso in my ice matcha latte unless I requested it. Any other time I went before this experience it was spot on! Never again though!
Food: 1
Service: 1
Half dozen assorted stale donuts. Yecchhh. Ate them any way lol.
Restaurantji Recommends
I just left this place I wanted two ice cream cones with two suop on each cone they didn't even want to make me no ice cream why come to work if you don't want to work in they was out of everything just close the hold store down immediately they just getting free money off y'all
Not sure why I even bother going...they never have chocolate ice cream... it's not a difficult request.
I'll get my coffee and wake up wrap from this spot a lot from now on.
The company just needs to bring back the orange coolatta
Fantastic employees. They are tops, just like Chik-fila.
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