I decided to stop for a bite to eat after a nearby appointment. I had never been to this location before, and I found the drive through to be a bit tight and oddly laid out. I assume that is simply part of being located downtown where space is limited.
The driveway and patio area could use a good sweeping, which would really help improve the overall appearance.
Since I do not frequent Dunkin’, I was not quite sure what to order. I simply asked for “something sweet to drink.” When I noticed they had a breakfast combo that included a drink, I decided to go with that option. The employee on the intercom was incredibly helpful and patient while I figured things out. When I apologized for being new to the Dunkin’ world, she genuinely smiled and assured me it was no problem.
Her kindness and patience made such an impression that I asked if she would be willing to have her photo included in my review. She seemed pleasantly surprised and said that had never happened before, but she was happy to oblige.
As I exited, the drive through leads straight through another parking lot, which felt a bit unusual. Again, I assume that is simply part of navigating a downtown location.
The food was delicious and I enjoyed every bite. The new banana flavored iced coffee that Skyler recommended was absolutely perfect.
Atmosphere: 3
Food: 5
Service: 5
Tammy L Gatlin
They always make my coffee to perfection and this Dunkin is always always clean and they're never out of anything 😉
Atmosphere: 5
Food: 5
Service: 5
Danielle Carson
What am I going to do with milk and syrup? :/ I placed a mobile order for a protein sugar free vanilla latte and a Boston cream donut. The employee who handed me my drink knew they were out of donuts but did not inform me. She handed me the drink, which was overflowing with cream or cold foam, gave me an already opened straw, then closed the window and said nothing. I remained in the drive thru because I assumed I was still waiting on my donut. With several cars behind me, I thought they were busy, and the lobby was closed. During that time, employees came to the window multiple times but never acknowledged my presence or asked what I was waiting for. Finally, an employee came to the window, looked out at the line of cars, and asked me what I was waiting on. That is when I was informed they did not have donuts available. She offered me a different donut they had on hold, which I accepted since I had already paid for a donut and a drink. Since there were cars waiting behind me and the lobby was closed, I chose to leave at that point.
Food: 1
Service: 1
Parks Sims
Jamirrea provided outstanding customer service. Very polite, professional, and great at multitask in the front register and making drinks.
Atmosphere: 5
Food: 5
Service: 5
Nikee Hill
I went to THREE different Dunkins last night. They all said they close at 6, but the 1st one on bankhead hwy was finished cleaning by the time we got there at 5, the next one 11 minutes away, on 6th Ave, wasn't open at all, then the final one in Hoover didn't have 1 donut. Actually they didn't have ANY sweets. Lol. It was a bad night
Atmosphere: 1
Service: 1
Laci Colvert
Website says they are open, hours on door says store should be open, but they are closed.
Atmosphere: 1
Food: 1
Service: 1
Errol Langton
Mistakes were made on our order and one of the donuts look like it was there when the store was built, not bad just mangled.
The drive though is dodgy though, the road is really bad with potholes. It empties to a parking area that is not very forgiving if you are not paying attention. I wonder if there have been accidents there before.
Atmosphere: 3
Food: 4
Service: 3
Amin Mohd
I was there this morning putting up My Daughter’s order that she texted me and the kid on the cashier the minute I got there he went to go on. I start reading my order and every time I pause He was gonna go on come on go on. He just did not want me to stop reading making sure he gets the order right he was so rude. He should be fired. This place sucks from parking to service. I should’ve went to the one in Brookwood instead. Very rude very bad service. I don’t know how they do business because service is very important. I could not figure out who is the manager, but somebody came and apologized. you can’t go in the morning to get some coffee and some kid trying to mess up your morning By being rude. I never go to this place ever again.
Mary Long
Easy and Fast service...
Atmosphere: 5
Food: 5
Service: 5
Nate
This location can be a bit difficult to get in and out of, especially in the drive-thru, and the roads could really use some repair since there are quite a few potholes. The past few times I’ve visited, the drive-thru experience hasn’t been the best — the staff can come across a little rushed, and my food hasn’t always been ready when I arrived. A couple of times, my drink also tasted watered down, almost like it had been made ahead of time. I really like Dunkin’, but I hope this location can make a few improvements to the service and upkeep.
The location is difficult to get in and out of and there are only two parking spots with one of them being disabled parking. The drive-thru is your best bet but if you are at the Kirklin Clinic you can easily walk over. The staff was friendly and I received my coffee and donut quickly. The lobby was clean and while seating is limited inside there is a table outside.
Atmosphere: 4
Food: 4
Service: 4
Lauren Fox-Hall
I always stop here before going to UAB for class. They are always friendly and my mobile orders are always correct and so much better and cheaper than Starbucks (even though Starbucks is in the student center at UAB). I used to pay $8 for my drinks that sometimes was wrong. Now I get my coffee for less than $5 and it's bigger than Starbucks and always right and delicious!! They have a customer for life!! I remember growing up in Connecticut and going to Dunkin all the time! When I moved to Alabama I didn't know there were a few close to me!! 🩷🩷🩷
Atmosphere: 5
Food: 5
Service: 5
Kimberly Womack
The wait time in the drive through for a cup of coffee is ridiculous. The coffee is good but the wait was too long. The parking lot needs repair
Atmosphere: 1
Food: 4
Service: 1
Ballpark
Guess their hours aren't as posted. Placed a to go order and was yelled at through the locked door it's drive through only.
I decided to stop for a bite to eat after a nearby appointment. I had never been to this location before, and I found the drive through to be a bit tight and oddly laid out. I assume that is simply part of being located downtown where space is limited.
The driveway and patio area could use a good sweeping, which would really help improve the overall appearance.
Since I do not frequent Dunkin’, I was not quite sure what to order. I simply asked for “something sweet to drink.” When I noticed they had a breakfast combo that included a drink, I decided to go with that option. The employee on the intercom was incredibly helpful and patient while I figured things out. When I apologized for being new to the Dunkin’ world, she genuinely smiled and assured me it was no problem.
Her kindness and patience made such an impression that I asked if she would be willing to have her photo included in my review. She seemed pleasantly surprised and said that had never happened before, but she was happy to oblige.
As I exited, the drive through leads straight through another parking lot, which felt a bit unusual. Again, I assume that is simply part of navigating a downtown location.
The food was delicious and I enjoyed every bite. The new banana flavored iced coffee that Skyler recommended was absolutely perfect.
Atmosphere: 3
Food: 5
Service: 5
They always make my coffee to perfection and this Dunkin is always always clean and they're never out of anything 😉
Atmosphere: 5
Food: 5
Service: 5
What am I going to do with milk and syrup? :/ I placed a mobile order for a protein sugar free vanilla latte and a Boston cream donut. The employee who handed me my drink knew they were out of donuts but did not inform me. She handed me the drink, which was overflowing with cream or cold foam, gave me an already opened straw, then closed the window and said nothing. I remained in the drive thru because I assumed I was still waiting on my donut. With several cars behind me, I thought they were busy, and the lobby was closed. During that time, employees came to the window multiple times but never acknowledged my presence or asked what I was waiting for. Finally, an employee came to the window, looked out at the line of cars, and asked me what I was waiting on. That is when I was informed they did not have donuts available. She offered me a different donut they had on hold, which I accepted since I had already paid for a donut and a drink. Since there were cars waiting behind me and the lobby was closed, I chose to leave at that point.
Food: 1
Service: 1
Jamirrea provided outstanding customer service. Very polite, professional, and great at multitask in the front register and making drinks.
Atmosphere: 5
Food: 5
Service: 5
I went to THREE different Dunkins last night. They all said they close at 6, but the 1st one on bankhead hwy was finished cleaning by the time we got there at 5, the next one 11 minutes away, on 6th Ave, wasn't open at all, then the final one in Hoover didn't have 1 donut. Actually they didn't have ANY sweets. Lol. It was a bad night
Atmosphere: 1
Service: 1
Website says they are open, hours on door says store should be open, but they are closed.
Atmosphere: 1
Food: 1
Service: 1
Mistakes were made on our order and one of the donuts look like it was there when the store was built, not bad just mangled.
The drive though is dodgy though, the road is really bad with potholes. It empties to a parking area that is not very forgiving if you are not paying attention. I wonder if there have been accidents there before.
Atmosphere: 3
Food: 4
Service: 3
I was there this morning putting up My Daughter’s order that she texted me and the kid on the cashier the minute I got there he went to go on. I start reading my order and every time I pause He was gonna go on come on go on. He just did not want me to stop reading making sure he gets the order right he was so rude. He should be fired. This place sucks from parking to service. I should’ve went to the one in Brookwood instead. Very rude very bad service. I don’t know how they do business because service is very important. I could not figure out who is the manager, but somebody came and apologized. you can’t go in the morning to get some coffee and some kid trying to mess up your morning By being rude. I never go to this place ever again.
Easy and Fast service...
Atmosphere: 5
Food: 5
Service: 5
This location can be a bit difficult to get in and out of, especially in the drive-thru, and the roads could really use some repair since there are quite a few potholes. The past few times I’ve visited, the drive-thru experience hasn’t been the best — the staff can come across a little rushed, and my food hasn’t always been ready when I arrived. A couple of times, my drink also tasted watered down, almost like it had been made ahead of time. I really like Dunkin’, but I hope this location can make a few improvements to the service and upkeep.
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
The service was fast and staff was very polite.
Atmosphere: 5
Food: 5
Service: 5
The location is difficult to get in and out of and there are only two parking spots with one of them being disabled parking. The drive-thru is your best bet but if you are at the Kirklin Clinic you can easily walk over. The staff was friendly and I received my coffee and donut quickly. The lobby was clean and while seating is limited inside there is a table outside.
Atmosphere: 4
Food: 4
Service: 4
I always stop here before going to UAB for class. They are always friendly and my mobile orders are always correct and so much better and cheaper than Starbucks (even though Starbucks is in the student center at UAB). I used to pay $8 for my drinks that sometimes was wrong. Now I get my coffee for less than $5 and it's bigger than Starbucks and always right and delicious!! They have a customer for life!! I remember growing up in Connecticut and going to Dunkin all the time! When I moved to Alabama I didn't know there were a few close to me!! 🩷🩷🩷
Atmosphere: 5
Food: 5
Service: 5
The wait time in the drive through for a cup of coffee is ridiculous. The coffee is good but the wait was too long. The parking lot needs repair
Atmosphere: 1
Food: 4
Service: 1
Guess their hours aren't as posted. Placed a to go order and was yelled at through the locked door it's drive through only.
Service: 1
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