Great American Cookies

Rudest staff ever. You can clearly tell that they all hate their job. One employee asked a cop to arrest her so she didn’t have to work in front of a line of people. They also never have things stocked. I have stood in line while an employee is FaceTiming someone and finally left when they didn’t acknowledge me. I’ve also had to leave when two employees were goofing off and looked at the line of customers and went back to doing their own thing. Great American cookie used to be the only reason I came to the galleria. It’s now just gone down hill.

Atmosphere: 1

Food: 1

Service: 1

There is a line and both of the workers are making cookies.

Atmosphere: 1

Food: 3

Service: 1

Terrible place!!!! Surprised people gave it a 3. Terrible customer service! Orders lost phones are never answered. Claim they are understaffed but that’s the excuse of the day. Doesn’t mean someone has to be rude. What is really surprising is that less than 3 miles away? There is another cookie store which runs like a machine. Fabulous customer service. Everything is run very well so what is the problem with this store? I continue to give it a chance but no more I will go out of my way now to go to another store.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Birthday Cake

Cookie was ready on time, writing was correct, cookie was correct. I just don't like these things, but it wasn't for me.

MY COOKIES WERE GREAT AS USUAL THE SUGAR COOKIES ARE ALWAYS A MUST GREAT JOB LADIES

Employee was preoccupied with her kids she brought to work and was very rude.

Employee was preoccupied with her kids she brought to work and was very rude.

Friendly Staff and Great Cookies.

Tried to order a cake from the Trussville location, but they would rather stand around than make a cake so we ordered from the Galleria location instead. The cake was perfect, and the lady who made it came over to talk to us to make sure we were happy with it. It was a little gesture, but it meant a lot to have someone like that care about making sure you are happy. That is above and beyond what I expect. Will definitely use this location in the future for my cake needs!

We have ordered from this location before and had a great experience, however, yesterday was not the case. To start with, their phones have been down for two days. We've been attempting to call and ask for an earlier pickup time. We went ahead and attempted to go earlier to try and pick up our cookie cake in the hopes it would be ready. Mind you, we were there for pickup at 3:45 instead of the original 4:45. Only an hour earlier. When the associates were asked if the cake was ready, they were rude and seemed annoyed. We kindly told them we would wait the 30 minutes it would take to get the cake. When the cake was brought out, there was hardly any icing. This is unacceptable and the associates need to work on their customer service. Get the phones fixed too! How does a business run without working phones?!?!

There were 3 rats inside of this place & the lady behind the counter knew it.

Man I wish I would have gotten her name!! The associate who made this cake did a wonderful job as you can see. ???? She did it in 45 minutes! Like this was a wonderful experience and she was SO kind. I will definitely be coming back to this location. $45 for this cookie cake. Talk about a WIN!!

Great location, fair prices, and friendly staff. I love their cookie cakes and they usually always have what I’m looking for!

Nasty! The manager has a cold and while serving cookies yesterday wiped her nose on the back of her none gloved hand and kept right on serving. The short overweight lady with glasses was coughing while fixing icees for a customer and doesn't bother to cover her mouth. I got out of line! They dont have any variety of cookies anyway. This location has went downhill in the last year. They use to have an array of cookies, now it's just chocolate chip, red velvet, and double chocolate.. no more peanut butter or chocolate chip pecan. And they are closed by 6 pm during the week. They were closed Monday and Tuesday this week- how are you operating in a mall and closed during mall hours?!? I asked the cashier if they were under new management and she said she didn't know, I asked why they limited their menu...she said she didn't know. I won't be going back.

Just went to Great American Cookies and was very disappointed in their customer service. The young lady that was behind the counter had her back turned and was also on her phone. At no point did she ask if she could help me. As I was actually looking for a certain cookie that I didn’t currently see. Before I could ask about it , the young lady was assisting a person who came after me(who happened to be a different race than I was…just saying)The customer was nice and acknowledged that I was there before her, and wanted to make sure she was not cutting in line. By this point I chose not to spend my funds here. So I informed her she could go ahead. At which the young lady behind the counter informed the customer she was fine. This was very rude and unprofessional to say the least. If I could give a zero I would.