Worst service at a Hardee’s in my entire life. 24 minutes in line and another 10 to get a country ham biscuit. Horrible. Will never return.
Atmosphere: 1
Food: 1
Service: 1
Mary Foster
I went to the Valley Dale Hardee's in Hoover, AL on saturday, 11/15/2025. The drive thru window server was Dilasha K she was total ZERO! I ordered a Bacon Cheeseburger with fries. The worst food I have ever had from Hardee's on Valley Dale Road. She could not get an order correct, could NOT UNDERSTAND ENGLISH. The french fries were so hard and cold, the burger must have been laying around forever as it was cold.
I know Hardee's is better than that you need to get a new manager and employees.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Morgan
I had to argue with the cashier about using my coupon, so that dampened my overall experience. Also -- the food was good, but not remarkable.
Atmosphere: 3
Food: 3
Service: 3
Jesus Hernandez
Wasn't even able to order. There was a lady looking for change, then she stated someone will be with you shortly. She hand the money went to the griddle and no one got to us in the counter. More than 10 minutes and no one got to us. Impossible to support business like this. If it is not that doors are closed it is that takes forever to be served. Drive thru was empty, so there was no excuse for this behavior.
Atmosphere: 1
Service: 1
J Heartsill
People are always so nice!
Atmosphere: 5
Food: 5
Service: 5
Xavier Gamble
This location Impressed me with some of the best customer service I’ve had in a while upon ordering food, I wanted to try the double frisco combo and I was not disappointed. The sandwich was outstandingly fresh & hot..The staff was very helpful and timely in which you don’t see often, I met the general manager on duty Ms Nickey, She was very professional and very kind. I saw her go above and beyond to ensure everyone’s orders were 100% correct and that is very appreciated from the customers ..The Hoover location is awesome, the restrooms were pleasantly clean,I saw professionalism in ways in which you rarely see,I’ll visit again. Thanks Hardee's in hoover
Atmosphere: 5
Food: 5
Service: 5
Jared Zink
Quick service and friendly folks. The biscuit maker(s) make the proper Hardee's biscuits. Sausage & egg biscuit ftw
Edit: Hardee's, don't ruin it by pushing that bs rewards. Go back to old school and we'll be fine.
Atmosphere: 5
Food: 5
Service: 5
Stefano Minervini
First, i stood at the register for 7 minutes. Finally said something to the manager. (I was the only one in line) She got the girl to my order. She was rude and had an attitude. Second, after finally getting my order, it was wrong. Not just one thing but two. This is the sad teality on the world we live.
Atmosphere: 1
Food: 2
Service: 1
Jason Tarwater
General manager was very friendly and professional. Love the atmosphere. Highly recommend this location.. very satisfied
This place is so well run! The food is good and the service is fast!
Casie Coggin
I love this Hardees! Every time I come in the staff is so welcoming and happy! I can’t help but leave with a smile on my face. Thanks guys for being so joyful! Keep it up!
Jeremy Smith
Great food and friendly quick service. Usually visit for breakfast. Have gone to this location for years and always have had a positive experience.
Johnny Colvin
The food was good (hot and tasty). Service was prompt and friendly. The problem is that I didn't get everything I ordered. When there are items (that I paid for) missing; I feel like I have been robbed.
Worst service at a Hardee’s in my entire life. 24 minutes in line and another 10 to get a country ham biscuit. Horrible. Will never return.
Atmosphere: 1
Food: 1
Service: 1
I went to the Valley Dale Hardee's in Hoover, AL on saturday, 11/15/2025. The drive thru window server was Dilasha K she was total ZERO! I ordered a Bacon Cheeseburger with fries. The worst food I have ever had from Hardee's on Valley Dale Road. She could not get an order correct, could NOT UNDERSTAND ENGLISH. The french fries were so hard and cold, the burger must have been laying around forever as it was cold.
I know Hardee's is better than that you need to get a new manager and employees.
Atmosphere: 1
Food: 1
Service: 1
I had to argue with the cashier about using my coupon, so that dampened my overall experience. Also -- the food was good, but not remarkable.
Atmosphere: 3
Food: 3
Service: 3
Wasn't even able to order. There was a lady looking for change, then she stated someone will be with you shortly. She hand the money went to the griddle and no one got to us in the counter. More than 10 minutes and no one got to us. Impossible to support business like this. If it is not that doors are closed it is that takes forever to be served. Drive thru was empty, so there was no excuse for this behavior.
Atmosphere: 1
Service: 1
People are always so nice!
Atmosphere: 5
Food: 5
Service: 5
This location Impressed me with some of the best customer service I’ve had in a while upon ordering food, I wanted to try the double frisco combo and I was not disappointed. The sandwich was outstandingly fresh & hot..The staff was very helpful and timely in which you don’t see often, I met the general manager on duty Ms Nickey, She was very professional and very kind. I saw her go above and beyond to ensure everyone’s orders were 100% correct and that is very appreciated from the customers ..The Hoover location is awesome, the restrooms were pleasantly clean,I saw professionalism in ways in which you rarely see,I’ll visit again. Thanks Hardee's in hoover
Atmosphere: 5
Food: 5
Service: 5
Quick service and friendly folks. The biscuit maker(s) make the proper Hardee's biscuits. Sausage & egg biscuit ftw
Edit: Hardee's, don't ruin it by pushing that bs rewards. Go back to old school and we'll be fine.
Atmosphere: 5
Food: 5
Service: 5
First, i stood at the register for 7 minutes. Finally said something to the manager. (I was the only one in line) She got the girl to my order. She was rude and had an attitude. Second, after finally getting my order, it was wrong. Not just one thing but two. This is the sad teality on the world we live.
Atmosphere: 1
Food: 2
Service: 1
General manager was very friendly and professional. Love the atmosphere. Highly recommend this location.. very satisfied
Atmosphere: 5
Food: 5
Service: 5
Great service and wonderful food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place is so well run! The food is good and the service is fast!
I love this Hardees! Every time I come in the staff is so welcoming and happy! I can’t help but leave with a smile on my face. Thanks guys for being so joyful! Keep it up!
Great food and friendly quick service. Usually visit for breakfast. Have gone to this location for years and always have had a positive experience.
The food was good (hot and tasty). Service was prompt and friendly. The problem is that I didn't get everything I ordered. When there are items (that I paid for) missing; I feel like I have been robbed.
Atmosphere: 3
Food: 3
Service: 3
Nikki and the team were great!
Atmosphere: 5
Food: 5
Service: 5
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