The cookie dough ice cream tasted like it had been scooped out with a spoon covered in mint chocolate chip ice cream. Ordered 2 scoops of ice cream on the app, cookie dough and dreamweaver, but was given 2 scoops of cookie dough due to them being out of dreamweaver. We weren’t told this during the ordering process or during pick up and were only told of the incident after we returned to ask about it.
Atmosphere: 4
Food: 3
Service: 3
Stephanie Mitchell
Best cookies around
Atmosphere: 5
Food: 5
Service: 5
Ashley Bell
Girl is on the phone and it took 5 mins for someone to acknowledge that I was here. I wish I could put up video because I didn’t take a photo.
Atmosphere: 1
Food: 5
Service: 1
Jessica Moore
I don’t usually leave subpar reviews, but this is the fifth time that Insomnia has gotten my order wrong; twice online and twice in person. I don’t know how it can happen so many times! When they’re right and hot the cookies are amazing. And I haven’t had a negative experience with staff. It’s just that when I order they don’t seem to get it right. One of the times they got it wrong was on a correction order!! I’m always home when I realize my order is wrong. I should have learned my lesson by now and check the box before even leaving the store.
Atmosphere: 3
Food: 2
Service: 3
da real Ddub
Some of the workers have stank attitudes
Atmosphere: 1
Food: 3
Service: 1
Crown ME
I love fresh and hot cookies. I recommend you go here 💯. I have never been disappointed.
I will do a short but plain review here. If you're ever in Birmingham, don't forget to visit this place.
Food: What can I say, it's in the name they literally sell cookies. They also say ice cream too, if you care about that. You can get a 6 pack, which means you can get 6 cookies in one pack. I went with a mint chocolate chip about 2 of them. Double chocolate. Birthday cake cookie. Brownie. Classic Chocolate cookie. All warm and melts in your mouth.
Service: The guy at the counter was pretty chill. Explained about how their ordering system works. Pretty friendly if you ask me.
Atmosphere: This place almost make me feel sleepy. But what can I say, maybe the cookies might make me go to sleep, or maybe it's because I like going to sleep way too much. Anyways, 10/10, might try again ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie, Chocolate Brownie
Secilly Jones
Very nice people and awesome cookies and ice cream!!
Atmosphere: 5
Food: 5
Service: 5
Allen Moore
Got delivery from this location. The driver left my order at my door, even though I requested they hand it to me, but I never got a knock. Instead, they left it outside my door and by the time I realized, the cookies were cold. On top of this, the order wasn’t even mine.
Food: 3
Service: 1
RaeAnna Speights
Very hardworking people. Ive delivered and went back to buy some. I see why people wait in line forever for these cookies. They taste great.
Way better than crumble. I like how you get a free cookie from scanning your receipt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie
Taylor Kleypas
boy I sure do love insomnia cookies!!
Nancy
I love their cookies
Atmosphere: 5
Food: 5
Service: 5
Madison Combs
Decided to take a last minute trip to Birmingham this weekend and wanted to try this place. Can’t recommend them enough! The customer service was phenomenal and automatically makes you want to go back. And to top it off, the cookies were so fresh and warm. Absolutely a place I will be visiting. Your day time employees deserve a raise! 😜
Val Cowan
Limited selection of cookies available for purchase at 830pm. 😞
The cookie dough ice cream tasted like it had been scooped out with a spoon covered in mint chocolate chip ice cream. Ordered 2 scoops of ice cream on the app, cookie dough and dreamweaver, but was given 2 scoops of cookie dough due to them being out of dreamweaver. We weren’t told this during the ordering process or during pick up and were only told of the incident after we returned to ask about it.
Atmosphere: 4
Food: 3
Service: 3
Best cookies around
Atmosphere: 5
Food: 5
Service: 5
Girl is on the phone and it took 5 mins for someone to acknowledge that I was here. I wish I could put up video because I didn’t take a photo.
Atmosphere: 1
Food: 5
Service: 1
I don’t usually leave subpar reviews, but this is the fifth time that Insomnia has gotten my order wrong; twice online and twice in person. I don’t know how it can happen so many times! When they’re right and hot the cookies are amazing. And I haven’t had a negative experience with staff. It’s just that when I order they don’t seem to get it right. One of the times they got it wrong was on a correction order!! I’m always home when I realize my order is wrong. I should have learned my lesson by now and check the box before even leaving the store.
Atmosphere: 3
Food: 2
Service: 3
Some of the workers have stank attitudes
Atmosphere: 1
Food: 3
Service: 1
I love fresh and hot cookies. I recommend you go here 💯. I have never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie, Chocolate Chunk, Snickerdoodle Cookies, Chocolate Macadamia
I will do a short but plain review here. If you're ever in Birmingham, don't forget to visit this place.
Food: What can I say, it's in the name they literally sell cookies. They also say ice cream too, if you care about that. You can get a 6 pack, which means you can get 6 cookies in one pack. I went with a mint chocolate chip about 2 of them. Double chocolate. Birthday cake cookie. Brownie. Classic Chocolate cookie. All warm and melts in your mouth.
Service: The guy at the counter was pretty chill. Explained about how their ordering system works. Pretty friendly if you ask me.
Atmosphere: This place almost make me feel sleepy. But what can I say, maybe the cookies might make me go to sleep, or maybe it's because I like going to sleep way too much. Anyways, 10/10, might try again ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie, Chocolate Brownie
Very nice people and awesome cookies and ice cream!!
Atmosphere: 5
Food: 5
Service: 5
Got delivery from this location. The driver left my order at my door, even though I requested they hand it to me, but I never got a knock. Instead, they left it outside my door and by the time I realized, the cookies were cold. On top of this, the order wasn’t even mine.
Food: 3
Service: 1
Very hardworking people. Ive delivered and went back to buy some. I see why people wait in line forever for these cookies. They taste great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk
Restaurantji Recommends
Way better than crumble. I like how you get a free cookie from scanning your receipt.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie
boy I sure do love insomnia cookies!!
I love their cookies
Atmosphere: 5
Food: 5
Service: 5
Decided to take a last minute trip to Birmingham this weekend and wanted to try this place. Can’t recommend them enough! The customer service was phenomenal and automatically makes you want to go back. And to top it off, the cookies were so fresh and warm. Absolutely a place I will be visiting. Your day time employees deserve a raise! 😜
Limited selection of cookies available for purchase at 830pm. 😞
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Oatmeal Raisin
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