Delicious warm and fresh cookies delivered to work at pre-designated time. Driver contacted me to notify of pending arrival. No complaint to be had!
Antonio Allen
Have been here multiple times and it has never been a walk in, get my stuff, and leave experience. It's either a wrong order, or we don't have this cookie, so we put another in there but don't tell me. I also understand the app messes up and doesn't take off things they don't have but just let me know in store. Just check your order before you leave if you go there.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Brownie, Snickerdoodle Cookies, Cookies
Colin C
The service is good; the staff has been super friendly every time I've gone, and I've always enjoyed the experience. The cookies are great, and so is the ice cream. There's no real seating, and it's often crowded, but that's not a huge deal usually.It's just so expensive. You're paying a premium, here. If you love sweets, it'll be worth it; if you don't, you might be left wondering. That being said, this place is open late and serves up some delicious sweet treats that can be addictive.For direct comparison: crumbl has bigger cookies, and regularly changes options, but fewer options and no ice cream or brownies. Insomnia makes less crumbly cookies, and their brownies are so good. They're both comparable in price, so it's up to taste.Wheelchair accessibility: Should be able to roll in right off the sidewalk, although going from car to sidewalk might be scary because of traffic.
Great customer-oriented services delivered with grace.
Atmosphere: 5
Food: 5
Service: 5
Triston Robinson
Cookies are freshly baked.
Mehgan Crawford
The girl at the cash register was obviously new, but had a great attitude. I was accidentally being confusing and a line was forming, but she kept calm with a positive attitude. Her coworkers in the back were very helpful as well. Visiting tonight was a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
LaShayla E.
I discovered this place when I lived in Utah. The idea of being able to get a sweet treat whether it's cookies, or a scoop of ice cream when you're craving before bed is great. No complaints about the cookies, I enjoy the variety, and the inclusion of having vegan and gluten-free options. I stopped to pick up a variety pack to share with my coworkers, and everyone enjoyed them. My favorite is their white chocolate macadamia nut, and the mint chocolate chip. They're soft with crunchy edges, and the perfect amount of gooeyness. It was the perfect pick-me-up. The staff is always friendly, and fast when I come in. It's always clean, and the staff are welcoming. My only issue is, when multiple people have the same craving for a warm cookie the lobby area can get very crowded.
Adrianne Calloway
I placed a delivery order with insomnia cookies, Finn was super fast at calling me and helping me pick out some cookies to replace the ones in my order that weren’t available. Everything was delivered super fast, warm, and delicious! Will absolutely be ordering again. Thank you!
Really enjoyed our cookies, chocolate chip, oatmeal, peanut butter! Service was good and quick. Store was clean. I would recommend!!
Dana Fox
Always good products. Sometimes long wait and hard to find parking. But still always good!
Atmosphere: 4
Food: 5
Service: 4
Tommy Bland
So much hair, should have come with a comb. This was my first Insomnia experience, and it will be my last. Ordered 6 cookies and a blondie. The cookies were correct, but I was given a brookie instead of a blondie... strike one. Bit into the first cookie, and it was really tasty. Took another bite, and ended up with a mouthful of a long hair (I have short hair, definitely not mine). Gross, strike two, but it happens occasionally, so I can usually overlook and move on. Took another bite, and again ended up with another mouthful of long hair. This was not on the surface, it was embedded deep into the dough, so obviously from whoever made the dough prior to even cooking. Totally disgusting, and I couldn't bring myself to take another bite. $35+ worth of cookies in the trash. Strike three, you're out, and never again.
Atmosphere: 2
Food: 1
Service: 1
Tammy M
Both ladies working was super nice , cookie was fresh, hot and delicious. I’m the lady that made the video, I never mention I have 2millions followers on goggle. I hope the whole world come see you ladies cause customers service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Seth C.
Waited an hour and fifteen minutes for my order before I cancelled it. Pretty funny that a store that focuses on late night deliveries is horrible at late night deliveries. I predict this location will be closed in the next year or so.
Delicious warm and fresh cookies delivered to work at pre-designated time. Driver contacted me to notify of pending arrival. No complaint to be had!
Have been here multiple times and it has never been a walk in, get my stuff, and leave experience. It's either a wrong order, or we don't have this cookie, so we put another in there but don't tell me. I also understand the app messes up and doesn't take off things they don't have but just let me know in store. Just check your order before you leave if you go there.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Brownie, Snickerdoodle Cookies, Cookies
The service is good; the staff has been super friendly every time I've gone, and I've always enjoyed the experience. The cookies are great, and so is the ice cream. There's no real seating, and it's often crowded, but that's not a huge deal usually.It's just so expensive. You're paying a premium, here. If you love sweets, it'll be worth it; if you don't, you might be left wondering. That being said, this place is open late and serves up some delicious sweet treats that can be addictive.For direct comparison: crumbl has bigger cookies, and regularly changes options, but fewer options and no ice cream or brownies. Insomnia makes less crumbly cookies, and their brownies are so good. They're both comparable in price, so it's up to taste.Wheelchair accessibility: Should be able to roll in right off the sidewalk, although going from car to sidewalk might be scary because of traffic.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cookie Dough Ice Cream, Double Chocolate Chunk Cookie, Snickerdoodle Cookies, Chocolate Macadamia, Salted Caramel, Chocolate Brownie, Cookies
Its insomniac ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chocolate Chip
Staff were kind, cookies were warm, great
Atmosphere: 4
Food: 5
Service: 5
Great customer-oriented services delivered with grace.
Atmosphere: 5
Food: 5
Service: 5
Cookies are freshly baked.
The girl at the cash register was obviously new, but had a great attitude. I was accidentally being confusing and a line was forming, but she kept calm with a positive attitude. Her coworkers in the back were very helpful as well. Visiting tonight was a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
I discovered this place when I lived in Utah. The idea of being able to get a sweet treat whether it's cookies, or a scoop of ice cream when you're craving before bed is great. No complaints about the cookies, I enjoy the variety, and the inclusion of having vegan and gluten-free options. I stopped to pick up a variety pack to share with my coworkers, and everyone enjoyed them. My favorite is their white chocolate macadamia nut, and the mint chocolate chip. They're soft with crunchy edges, and the perfect amount of gooeyness. It was the perfect pick-me-up. The staff is always friendly, and fast when I come in. It's always clean, and the staff are welcoming. My only issue is, when multiple people have the same craving for a warm cookie the lobby area can get very crowded.
I placed a delivery order with insomnia cookies, Finn was super fast at calling me and helping me pick out some cookies to replace the ones in my order that weren’t available. Everything was delivered super fast, warm, and delicious! Will absolutely be ordering again. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macadamia Nut Cookie Cake, Peanut Butter Chunk, Chocolate Chunk, Snickerdoodle Cookies
Restaurantji Recommends
Really enjoyed our cookies, chocolate chip, oatmeal, peanut butter! Service was good and quick. Store was clean. I would recommend!!
Always good products. Sometimes long wait and hard to find parking. But still always good!
Atmosphere: 4
Food: 5
Service: 4
So much hair, should have come with a comb. This was my first Insomnia experience, and it will be my last. Ordered 6 cookies and a blondie. The cookies were correct, but I was given a brookie instead of a blondie... strike one. Bit into the first cookie, and it was really tasty. Took another bite, and ended up with a mouthful of a long hair (I have short hair, definitely not mine). Gross, strike two, but it happens occasionally, so I can usually overlook and move on. Took another bite, and again ended up with another mouthful of long hair. This was not on the surface, it was embedded deep into the dough, so obviously from whoever made the dough prior to even cooking. Totally disgusting, and I couldn't bring myself to take another bite. $35+ worth of cookies in the trash. Strike three, you're out, and never again.
Atmosphere: 2
Food: 1
Service: 1
Both ladies working was super nice , cookie was fresh, hot and delicious. I’m the lady that made the video, I never mention I have 2millions followers on goggle. I hope the whole world come see you ladies cause customers service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Waited an hour and fifteen minutes for my order before I cancelled it. Pretty funny that a store that focuses on late night deliveries is horrible at late night deliveries. I predict this location will be closed in the next year or so.