KFC

1800 20th Street Ensley, Birmingham
(205) 787-3696

Recent Reviews

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Sharon Duncan

I haven’t been to this location in years and my experience was unbelievable! I drove around to the drive thru where a car in front of me had been sitting while. Finally she drove around to the window and I approached the menu. A gentleman spoke and asked for my order. He immediately said “ original will not be up for another 7 minutes”. I started to place my order and asked about the # 3 and 4. The gentleman hesitated and answered with frustration in his voice. I placed my order and said well the original should be ready soon and he said three minutes. So, I said good it should be ready by the time I get around to pay for my food and he said no. When I drove around ans began to tell him what I wanted to drink and ask about a Mountain Dew he quickly told me To GET OUT OF HIS DRIVE THRU! I was holding up his line!!!! There was one car behind me and regardless how and who does this!! When I asked his name he hesitantly said it was Terrance “ he was the manager” he refused to give me the district (GM) names or phone numbers. He said he was everything then said they were off for the holiday!! This is unprofessional and just down right nasty and RUDE!!

Always Learning

Please train your staff with Chick Fila customer service. Very rude employees working drive thru.

Atmosphere: 1

Food: 1

Service: 1

Betty Smith

KFC isn't what it used to be. The chicken was so greasy and didn't agree with my stomach. I won't be returning there, well not for the chicken,

Atmosphere: 4

Food: 2

Service: 4

J Davis

Operating business hours says it opens at 10:30. I arrive at the drive through @ 10:45. Lady says we'll be open at 11:30 . I respond with but it says you're already open . Yet no service

Service: 1

Zaria Harris

The chicken is soggy it’s falling apart before I even touch it . The people messed up the order giving me Mac and cheese when I asked for coleslaw.

Atmosphere: 1

Food: 1

Service: 4

Deneas Jacquemin

Very rude, 3 employees playing on their phones and didn't want to work....

Atmosphere: 1

Food: 1

Service: 1

Medgie pilling

Food was a little dry like it's had been sitting awhile but it was still good. It's not like that often dry I mean. It's normal good and crispy

Atmosphere: 3

Food: 4

Service: 3

SIMPLY THE BEST

They don't listen very well they give you what they want you to have. They have bad azz attitudes. I will never go back to this location

Atmosphere: 1

Food: 1

Service: 1

Orlando West

Horrible service

Wendy Lawson

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Food: 1

Service: 5

Yujin Ahn

I visited here late time. But a staff member helped me to order my chicken. He is really kind even if I didn’t understand English at the first time. I appreciate his patience and help.

Atmosphere: 5

Food: 5

Service: 5

YJ Ahn

I visited here late time. But a staff member helped me to order my chicken. He is really kind even if I didn’t understand English at the first time. I appreciate his patience and help.

Atmosphere: 5

Food: 5

Service: 5

Noelle Shirey

I've gone multiple times and each time the wait is about 16 minutes for the food to be either half-raw, old, or dry as a sahara.The building it's self is fine but it could definitely be cleaned up better.

Atmosphere: 2

Food: 1

Service: 2

Anthony Stephens

Who ever is the Store Manager needs to check out the store and employees which are very rude and has a nasty attitude.

Atmosphere: 1

Food: 1

Service: 1

TikkaShane513

We're out of A LOT of items. Server was very polite and apologetic.

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Tenders Combo

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