Krispy Kreme are the best, bar none. I wish they would open one in Pell City.
Victor McDonald (Vic)
Can NEVER go wrong with Krispy Kreme donuts; I hadn't had Krispy Kreme in some time but today I was in heaven.
Michael The Psychic
This place is 10000% closed not temporary. There is a lease sign and its all boarded up. There for temporary close is a lie.
Carlton Gamble
We drove from Brighton and skipped the Hoover location be they had fresh HOT doughnuts here.
Christy B
Awful! Placed an order online 2 and a half hours before closing. Drive the 30 minutes there at night, go to walk in door is locked, go to the drive thru, tell them my order, they said they’re out of doughnuts. They knew there was an online order. They could have called or emailed me to let me know. WORST customer service possible.
Archie Gresham III
Great Customer service today! Friendly employees introduced themselves and smiled the entire time. Doughnuts hot and fresh! Location clean inside. I will definitely return to this location.
Micah Scarborough
Staff was less than helpful, donuts didn’t even taste like Krispy Kreme donuts. They were gross. It was about 30 minutes before closing so I’ll give it another chance, but I drove across 2 counties to get a donut and was extremely disappointed in every way possible.
C Pascua
Said to pull to window to order. Sat for 30 min with 4 other cars and no one would come to the window or answer the phone when called and people were seen inside.
Tre Lyons
I know due to pandemic/inflation but $10 & change for 6 ? doughnuts is Ridiculously Outrageous. I've love Krispy Kreme my entire life but I can't support price Gauging during these hard times in order to feed my sweet tooth.Your employees are very professional, I must say but I need your business to have specials or coupons/discounts that are customer friendly so that we know it's not all about Profits.
Bill Brady
Bought 2 dozen glaze donuts Sept 17 at 8:26 a.m. When I arrived home I discovered both dozen were cold (had been in refrigerator). They weren’t fresh. My guess is they were made the day before. I could have gone to a store and purchased something fresher.
The weirdest experience. We placed an online order on a Saturday night. Our pick up time was 7:54. We got there at 8:04 and the place was locked, lights out. The hours listed on google said they were open until 11pm on Saturdays. So we drive up to the drive thru window thinking maybe they were doing drive thru only, but there was clearly no one there. Then this car pulls up next to us and the guy rolls the window down and says, “We’re closed”. My husband asked what time they close and the guy said usually 11, but since it was just him he closed up… Since we ordered online, we had already paid so we asked what to do about that and he said since we paid he has to give us the donuts, so he goes to park his car and goes back into the store. He comes to the drive thru window and asked our name, and then when to go grab our box which had our name and pickup time on it. The donuts were clearly not fresh. The guy was nice, but it was very awkward and we felt bad at first about him having to go back in, but he obviously knew someone was coming since there was an online order. Very strange, and we won’t go back to this store.
Shawn Lehner
We've stopped here a few times to grab donuts via the drive through and it always seems like we are inconveniencing them. The people in the drive through are very unfriendly, it seems like they are always out of everything, and the attention to detail is very lacking.
Matthew Hanson
Per Google it was less busy than average, my experience was, cars all the way around the building and the dining room closed. Either staffing is hitting or the staff is ill prepared, very nice though. I got here at ~825 leaving at 910, normally would have rolled on but 5 kids wanting doughnuts drove this train today.
Johnny Sullivan
This is the third time that I have bought donuts because the Hot Now light was on and all three times they were cold. They keep turning the light on to get people to buy. It is infuriating that they lie to the public like this. How do I get in touch with corporate? Im not the first ones to complain about this.
Johnny Sullivan
This is the third time that I have bought donuts because the Hot Now light was on and all three times they were cold. They keep turning the light on to get people to buy. It is infuriating that they lie to the public like this. How do I get in touch with corporate? Im not the first ones to complain about this.
Krispy Kreme are the best, bar none. I wish they would open one in Pell City.
Can NEVER go wrong with Krispy Kreme donuts; I hadn't had Krispy Kreme in some time but today I was in heaven.
This place is 10000% closed not temporary. There is a lease sign and its all boarded up. There for temporary close is a lie.
We drove from Brighton and skipped the Hoover location be they had fresh HOT doughnuts here.
Awful! Placed an order online 2 and a half hours before closing. Drive the 30 minutes there at night, go to walk in door is locked, go to the drive thru, tell them my order, they said they’re out of doughnuts. They knew there was an online order. They could have called or emailed me to let me know. WORST customer service possible.
Great Customer service today! Friendly employees introduced themselves and smiled the entire time. Doughnuts hot and fresh! Location clean inside. I will definitely return to this location.
Staff was less than helpful, donuts didn’t even taste like Krispy Kreme donuts. They were gross. It was about 30 minutes before closing so I’ll give it another chance, but I drove across 2 counties to get a donut and was extremely disappointed in every way possible.
Said to pull to window to order. Sat for 30 min with 4 other cars and no one would come to the window or answer the phone when called and people were seen inside.
I know due to pandemic/inflation but $10 & change for 6 ? doughnuts is Ridiculously Outrageous. I've love Krispy Kreme my entire life but I can't support price Gauging during these hard times in order to feed my sweet tooth.Your employees are very professional, I must say but I need your business to have specials or coupons/discounts that are customer friendly so that we know it's not all about Profits.
Bought 2 dozen glaze donuts Sept 17 at 8:26 a.m. When I arrived home I discovered both dozen were cold (had been in refrigerator). They weren’t fresh. My guess is they were made the day before. I could have gone to a store and purchased something fresher.
Restaurantji Recommends
The weirdest experience. We placed an online order on a Saturday night. Our pick up time was 7:54. We got there at 8:04 and the place was locked, lights out. The hours listed on google said they were open until 11pm on Saturdays. So we drive up to the drive thru window thinking maybe they were doing drive thru only, but there was clearly no one there. Then this car pulls up next to us and the guy rolls the window down and says, “We’re closed”. My husband asked what time they close and the guy said usually 11, but since it was just him he closed up… Since we ordered online, we had already paid so we asked what to do about that and he said since we paid he has to give us the donuts, so he goes to park his car and goes back into the store. He comes to the drive thru window and asked our name, and then when to go grab our box which had our name and pickup time on it. The donuts were clearly not fresh. The guy was nice, but it was very awkward and we felt bad at first about him having to go back in, but he obviously knew someone was coming since there was an online order. Very strange, and we won’t go back to this store.
We've stopped here a few times to grab donuts via the drive through and it always seems like we are inconveniencing them. The people in the drive through are very unfriendly, it seems like they are always out of everything, and the attention to detail is very lacking.
Per Google it was less busy than average, my experience was, cars all the way around the building and the dining room closed. Either staffing is hitting or the staff is ill prepared, very nice though. I got here at ~825 leaving at 910, normally would have rolled on but 5 kids wanting doughnuts drove this train today.
This is the third time that I have bought donuts because the Hot Now light was on and all three times they were cold. They keep turning the light on to get people to buy. It is infuriating that they lie to the public like this. How do I get in touch with corporate? Im not the first ones to complain about this.
This is the third time that I have bought donuts because the Hot Now light was on and all three times they were cold. They keep turning the light on to get people to buy. It is infuriating that they lie to the public like this. How do I get in touch with corporate? Im not the first ones to complain about this.
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