The crew was completely disorganized and frankly I felt lucky to have gotten served at all. They even forgot to charge me for my meal but fortunately for them I am an honest person.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Krystals
Rï Jo (Xu)
Horrible service, speed & attitudes. I simply wanted to correct an order that THEY messed up & the old man with the nasty looking nails argues me down about how the order was correct. HOW?! My order NEVER changes anywhere that I go! NO mustard, NO onions PERIOD! Only cheese, ketchup & pickles...no mustard no onions. Simple!? Scraping off onions & serving cold hard fries is not the policy for Krystal....Well not when I was working there! My last time eating Krystal was 2010 so to experience the same tragedy over & over again is pathetic. This is my LAST meal from Krystal EVER. Close ALL of them down immediately. 😷
Atmosphere: 1
Food: 1
Service: 1
Chocolate
The burgers and fries were hot and fresh but the customer service I received from Ashton was exceptionally pleasant
Atmosphere: 5
Food: 5
Service: 5
Myan Smith
We pulled up at 8 o’clock on the dot to order food and they proceeded to tell us there was going to be a 15 minute wait before we could order (no explanation on the wait but we just went with it). Waited more like 30 minutes and still no one came back to take our order and when we decided to pull off 4 people were just standing in the middle of the kitchen talking like they’re not at work. This Krystal’s needs to close or hire reliable people who are going to work.
Service: 1
Petria Sargeant
I was hesitant on getting Krystal but my husband wanted it. Long story short: Food was room temp, there were no fries & the pattymelt with bacon made me sick but at least my husband's food was good according to him. I know I won't be back after that but my husband, he's welcome to go back by himself.
Atmosphere: 1
Food: 1
Service: 2
Michelle Posey
This short-staffed night crew is amazing! It's always been hit or miss for day/early evening but the 2 guys alone right now are awesome! Kind, pleasant, efficient. I got my food faster than usual with hot, fresh fries and the Krystal's with cheese were perfect. Somebody please give them kudos!
Atmosphere: 5
Food: 5
Service: 5
Samantha Jones Scott
The customer service was absolutely amazing. I was a bit disappointed in the grit bowl as the grits were not completely cooked. Otherwise I enjoyed the service
Atmosphere: 5
Food: 2
Service: 5
Duwarne Brown
They said they closed at 10 but stop taking orders at 9:45.I've been sitting at the drive.Through wonders at 925 and they're going holidays to last customer in at 930.You're gonna say you're not taking no orders because we got to clean up but on the website and say you don't close the toilet
Service: 1
Joyce Witherspoon
I ordered Krystal with Door Dash and the food was horrible. I got 3 egg breakfasts. The over light eggs were fried and the grits tasted gritty. Not cooked. No utensils to eat with. This was terrible service. The only thing I could eat was the toast for $22.
Food: 1
Service: 1
Evan Tucker
As advertised when you purchase a sackful of Krystal’s you can add 2 medium fries and drinks for 8$ they actually charge you per fry and drink adding up to 13$. Don’t advertise it on the menu if you’re going to charge more.
Requested No cheese... got cheese anyway! Fries not fresh... girl was confused with the simple order, cook had to come to the window, still got it wrong.
Atmosphere: 2
Food: 2
Service: 2
Eddie Whetstone
Nakedria, Felicia, and Nykeria were SO loving and caring and made me the BEST freshest HOT burgers & fries… served them to me with a HUGE smile.
Talk about Southern Hospitality!!!!!!!!!!
I’m from Chicago and I will return again if in the area… just to see them.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Cagle
Me and my family did not feel very welcome here at this location felt like we were not wanted here you should never feel like this in any place of business. So staff definitely needs to learn to treat there customers with a little more hospitality and kindness.with that being said the food was hot and fresh.
Atmosphere: 1
Food: 3
Service: 1
Tj Palmer
It was a long wait time
Atmosphere: 3
Food: 4
Service: 4
Justin Hogsett
Placed door dash order.... almost 2 hours later, notified my order was canceled because they couldn't fulfill it. Absolutely unreal.
The crew was completely disorganized and frankly I felt lucky to have gotten served at all. They even forgot to charge me for my meal but fortunately for them I am an honest person.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Krystals
Horrible service, speed & attitudes. I simply wanted to correct an order that THEY messed up & the old man with the nasty looking nails argues me down about how the order was correct. HOW?! My order NEVER changes anywhere that I go! NO mustard, NO onions PERIOD! Only cheese, ketchup & pickles...no mustard no onions. Simple!? Scraping off onions & serving cold hard fries is not the policy for Krystal....Well not when I was working there! My last time eating Krystal was 2010 so to experience the same tragedy over & over again is pathetic. This is my LAST meal from Krystal EVER. Close ALL of them down immediately. 😷
Atmosphere: 1
Food: 1
Service: 1
The burgers and fries were hot and fresh but the customer service I received from Ashton was exceptionally pleasant
Atmosphere: 5
Food: 5
Service: 5
We pulled up at 8 o’clock on the dot to order food and they proceeded to tell us there was going to be a 15 minute wait before we could order (no explanation on the wait but we just went with it). Waited more like 30 minutes and still no one came back to take our order and when we decided to pull off 4 people were just standing in the middle of the kitchen talking like they’re not at work. This Krystal’s needs to close or hire reliable people who are going to work.
Service: 1
I was hesitant on getting Krystal but my husband wanted it. Long story short: Food was room temp, there were no fries & the pattymelt with bacon made me sick but at least my husband's food was good according to him. I know I won't be back after that but my husband, he's welcome to go back by himself.
Atmosphere: 1
Food: 1
Service: 2
This short-staffed night crew is amazing! It's always been hit or miss for day/early evening but the 2 guys alone right now are awesome! Kind, pleasant, efficient. I got my food faster than usual with hot, fresh fries and the Krystal's with cheese were perfect. Somebody please give them kudos!
Atmosphere: 5
Food: 5
Service: 5
The customer service was absolutely amazing. I was a bit disappointed in the grit bowl as the grits were not completely cooked. Otherwise I enjoyed the service
Atmosphere: 5
Food: 2
Service: 5
They said they closed at 10 but stop taking orders at 9:45.I've been sitting at the drive.Through wonders at 925 and they're going holidays to last customer in at 930.You're gonna say you're not taking no orders because we got to clean up but on the website and say you don't close the toilet
Service: 1
I ordered Krystal with Door Dash and the food was horrible. I got 3 egg breakfasts. The over light eggs were fried and the grits tasted gritty. Not cooked. No utensils to eat with. This was terrible service. The only thing I could eat was the toast for $22.
Food: 1
Service: 1
As advertised when you purchase a sackful of Krystal’s you can add 2 medium fries and drinks for 8$ they actually charge you per fry and drink adding up to 13$. Don’t advertise it on the menu if you’re going to charge more.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Requested No cheese... got cheese anyway! Fries not fresh... girl was confused with the simple order, cook had to come to the window, still got it wrong.
Atmosphere: 2
Food: 2
Service: 2
Nakedria, Felicia, and Nykeria were SO loving and caring and made me the BEST freshest HOT burgers & fries… served them to me with a HUGE smile.
Talk about Southern Hospitality!!!!!!!!!!
I’m from Chicago and I will return again if in the area… just to see them.
Atmosphere: 5
Food: 5
Service: 5
Me and my family did not feel very welcome here at this location felt like we were not wanted here you should never feel like this in any place of business. So staff definitely needs to learn to treat there customers with a little more hospitality and kindness.with that being said the food was hot and fresh.
Atmosphere: 1
Food: 3
Service: 1
It was a long wait time
Atmosphere: 3
Food: 4
Service: 4
Placed door dash order.... almost 2 hours later, notified my order was canceled because they couldn't fulfill it. Absolutely unreal.
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