How dare you..!! This place just opened and your company allows the management to run this restaurant with only one person , the wait in line was over 24 minutes (I only did it, because I love my husband and he had a taste for Krystal Burger's with ''no cheese & 2 corn dogs''. I get home it's a box with Krystals, all cheese , harder than a brick, I totally don't understand, how can any bread or sandwich get that hard and some of the sandwiches have writing on it. So is this old bread.(That molded to the bag and they used it any way).? Today is March 16, but the numbers printed on the bread says March 6 or March 9... I worked over 12 hours , to end my night with this foolishness. I am Not pleased, not happy , I want my money back.!!. This place needs to be closed. If you have no workers, why open up.. this is a horrible mess 🤢🤮
Food: 1
Service: 5
Demetri Lee
This the only Krystal’s you constantly have to wait on some and food don’t be fresh
coco beck
My food was old and cold, they wouldn't give me a refund nor remake the food. I called corporate.
Atmosphere: 1
Food: 1
Service: 1
Tia Beard
Ordered my food online. When I arrived at the speaker I was told they just got it and to go park. After 30+ minutes, the young guy walks out with the people who just ordered at the speakers' meals and said 2 more minutes. I said what is taking so long. I only had 5 corn dogs, 5 small fries, and a steamer box. He said we'll it came through 2 minutes before you pulled up. I understood that, but when I stopped him, it had already been 25+ minutes of waiting in the parking spot. I got my food, and 12 of the 24 burgers were made wrong. After over an hour from when I placed my order, I finally got to leave. By this time, everything else was now cold and had to be reheated. This place is a joke. I was happy to see a new Krystals in town, but not anymore. You can NEVER pull up and get food. They literally park every single car.
Atmosphere: 1
Food: 1
Service: 1
Mark Janus
Rude, slow service even when it's deserted as usual. Next time I get a caving for an overpriced, mediocre meal I'll go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Jade Nieves
Cashier threw change at customer, that’s him picking it up off the floor. That’s disheartening
Service: 2
Andy Stone
Every time you go through the drive-through, they tell you they’re only taking DoorDash orders when the drive-through is 24 hours
Service: 1
Karreem Battles
What is good about this place? I have never been able to order a frozen drink no matter what time of day or night it is. The machine is always down. Last night at 11:11, I pulled into the drive through and was immediately told it would be a 15 minute wait on Krystal's. I asked what about hotdogs and the attendant acted like I was speaking another language. Last time I waste my time on such a nice new store that really doesn't want to do business.
TIFFANY ADAMS
FOOD WAS HORRIBLE MY BREAD WAS HARD FRIES WAS COLD DRINK WAS WATERD DOWN AND MY CHICKEN PATTY WAS OVER COOKED THE DRY MOUTH GUY WITH THE DREADS WAS VERY DISRESPECTFUL AND WAS VERY RUDE ION SEE THIS BUSINESS CONTINUING TO BE OPEN I PLAN TO REACH OUT TO SEVERAL OTHER PEOPLE AND WILL BE REACHING OUT TO THE MAYORS OFFICE ABOUT THIS SPECIFIC LOCATION IF YOU GO TO THIS PLACE NOT ONLY WILL YOU BE DISAPPOINTED BUT YOU WON'T GET WHAT YOU ARE PAYING FOR SAD BADDDDDDD BUSINESS ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Shantara “MzBossy” Hutchins
Old food bad service. When I called to speak to the manager I was told we can't give you money back and we can't remake it then he hung up in my face. I called back and a lady answered and said she was the manager as well she apologized and offered to remake it. When I went up there the guy who said he was a manager that hung up in my face had dreads and he said the lady was in the restroom. I checked my food before I left. When I got home to eat there was sooo much salt on my krystals I'm pretty sure he did that on purpose. My elder mother ate that old food before we realized it was old my daughter is vomiting 🤢. I will be reaching out to corporate. There's so many complaints at this location and the replies to the reviews are all automated responses. The owners clearly doesn't care about the ppl or the city of Center Point. The issue hasn't been resolved. Obviously the employees need to be retrained as well as retaking the food handling card. I'm also calling the health department and providing them the pictures I have. Food must be kept a certain way and it's clearly my being done. I suggest you all care more about the quality of the food or this will be another location that closes. I hate that but it's likely if you're not taking the feedback from your customers seriously. The customers are why you're in business why not take the feedback. As a owner you worked hard to get to where you are why would you allow employees to run your customers away. That's weird..
It’s sad that this restaurant have people working for them that’s preparing others food like this at this moment I knew I will definitely not be ordering from this place again food not done bread was wet at this point just shut the damn restaurant down if you can’t get anyone who loving what they do on that grill fries was soggy and it was not a family size like I ordered I literally had to hear my bad cry over these fries but I still refused to let her eat them after seeing the bull crap burgers not done and burnt just give me my money back at this point I got a Family Meal
Atmosphere: 1
Food: 1
Service: 1
Enija
I came to this store they were rude and cursed me out didn't let me get the proper treatment I deserved
Cora Huff
I had to wait 10 minutes for my order and when they brought it to me, it was wrong. Didn't have time to wait more
Food: 2
Service: 3
tlane256
You all should change the hours of operations to 8am - until “we’re done taking orders for tonight.” Just close the store already.
How dare you..!! This place just opened and your company allows the management to run this restaurant with only one person , the wait in line was over 24 minutes (I only did it, because I love my husband and he had a taste for Krystal Burger's with ''no cheese & 2 corn dogs''. I get home it's a box with Krystals, all cheese , harder than a brick, I totally don't understand, how can any bread or sandwich get that hard and some of the sandwiches have writing on it. So is this old bread.(That molded to the bag and they used it any way).? Today is March 16, but the numbers printed on the bread says March 6 or March 9... I worked over 12 hours , to end my night with this foolishness. I am Not pleased, not happy , I want my money back.!!. This place needs to be closed. If you have no workers, why open up.. this is a horrible mess 🤢🤮
Food: 1
Service: 5
This the only Krystal’s you constantly have to wait on some and food don’t be fresh
My food was old and cold, they wouldn't give me a refund nor remake the food. I called corporate.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food online. When I arrived at the speaker I was told they just got it and to go park. After 30+ minutes, the young guy walks out with the people who just ordered at the speakers' meals and said 2 more minutes. I said what is taking so long. I only had 5 corn dogs, 5 small fries, and a steamer box. He said we'll it came through 2 minutes before you pulled up. I understood that, but when I stopped him, it had already been 25+ minutes of waiting in the parking spot. I got my food, and 12 of the 24 burgers were made wrong. After over an hour from when I placed my order, I finally got to leave. By this time, everything else was now cold and had to be reheated. This place is a joke. I was happy to see a new Krystals in town, but not anymore. You can NEVER pull up and get food. They literally park every single car.
Atmosphere: 1
Food: 1
Service: 1
Rude, slow service even when it's deserted as usual. Next time I get a caving for an overpriced, mediocre meal I'll go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Cashier threw change at customer, that’s him picking it up off the floor. That’s disheartening
Service: 2
Every time you go through the drive-through, they tell you they’re only taking DoorDash orders when the drive-through is 24 hours
Service: 1
What is good about this place? I have never been able to order a frozen drink no matter what time of day or night it is. The machine is always down. Last night at 11:11, I pulled into the drive through and was immediately told it would be a 15 minute wait on Krystal's. I asked what about hotdogs and the attendant acted like I was speaking another language. Last time I waste my time on such a nice new store that really doesn't want to do business.
FOOD WAS HORRIBLE MY BREAD WAS HARD FRIES WAS COLD DRINK WAS WATERD DOWN AND MY CHICKEN PATTY WAS OVER COOKED THE DRY MOUTH GUY WITH THE DREADS WAS VERY DISRESPECTFUL AND WAS VERY RUDE ION SEE THIS BUSINESS CONTINUING TO BE OPEN I PLAN TO REACH OUT TO SEVERAL OTHER PEOPLE AND WILL BE REACHING OUT TO THE MAYORS OFFICE ABOUT THIS SPECIFIC LOCATION IF YOU GO TO THIS PLACE NOT ONLY WILL YOU BE DISAPPOINTED BUT YOU WON'T GET WHAT YOU ARE PAYING FOR SAD BADDDDDDD BUSINESS ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Old food bad service. When I called to speak to the manager I was told we can't give you money back and we can't remake it then he hung up in my face. I called back and a lady answered and said she was the manager as well she apologized and offered to remake it. When I went up there the guy who said he was a manager that hung up in my face had dreads and he said the lady was in the restroom. I checked my food before I left. When I got home to eat there was sooo much salt on my krystals I'm pretty sure he did that on purpose. My elder mother ate that old food before we realized it was old my daughter is vomiting 🤢. I will be reaching out to corporate. There's so many complaints at this location and the replies to the reviews are all automated responses. The owners clearly doesn't care about the ppl or the city of Center Point. The issue hasn't been resolved. Obviously the employees need to be retrained as well as retaking the food handling card. I'm also calling the health department and providing them the pictures I have. Food must be kept a certain way and it's clearly my being done. I suggest you all care more about the quality of the food or this will be another location that closes. I hate that but it's likely if you're not taking the feedback from your customers seriously. The customers are why you're in business why not take the feedback. As a owner you worked hard to get to where you are why would you allow employees to run your customers away. That's weird..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It’s sad that this restaurant have people working for them that’s preparing others food like this at this moment I knew I will definitely not be ordering from this place again food not done bread was wet at this point just shut the damn restaurant down if you can’t get anyone who loving what they do on that grill fries was soggy and it was not a family size like I ordered I literally had to hear my bad cry over these fries but I still refused to let her eat them after seeing the bull crap burgers not done and burnt just give me my money back at this point I got a Family Meal
Atmosphere: 1
Food: 1
Service: 1
I came to this store they were rude and cursed me out didn't let me get the proper treatment I deserved
I had to wait 10 minutes for my order and when they brought it to me, it was wrong. Didn't have time to wait more
Food: 2
Service: 3
You all should change the hours of operations to 8am - until “we’re done taking orders for tonight.” Just close the store already.
Food hot and fresh
Atmosphere: 5
Food: 5
Service: 5
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