This class experience was a scam and was NOT worth the high price paid for the class. I planned the events for my friend’s bachelorette weekend and thought cookie decorating with Louise’s Cakes & Supply would be a great activity based on the website and prior reviews. When I booked, I knew the price was $65 per person to decorate 6 cookies, after taxes it was $71 per person. This class was for 7 people and totaled to $495.95, please keep that price in mind as I describe our extremely disappointing and unprofessional experience. I booked the class about 2 months in advanced, I talked to Mary, we got my date and time on the books. I paid all the invoices timely and send over cookie decorating inspiration that matched the theme of the bachelorette weekend. The main store is under construction, and we could not have the class there. Instead of the location being a cake store displayed and expected on the website, we were to meet at an unmarked event warehouse. Our group was running 20 minutes late, which was fine and we understood that would cut into our time. Once we arrived at the address directly sent to me, we were in a sketchy residential area. I was sent the wrong address which made us lost and it took us about 20 minutes to find the correct address. I wish I was sent the name of the event warehouse prior to the class or even a big store that it was near. During the time we ere lost, I called Mary and she verbally gave me poor and unhelpful instructions on how to arrive, simply saying it was in a shopping center. I requested to have a location pin dropped and I was sent a different address than originally sent. 40 mins late and once we figured out the place, we were supposed to go did not have any signage, we went in. Inside there was a ton of tables set up for an event and we were shown to a circular table in the back of the space. Overall, this was a very eerie and seedy vibe. The bathroom did not have any soap or hand towels. We jumped right into the class without introductions or allowing us to settle. There were only 3 icing colors (Pink, White, and Black) for our 6 cookies. It was very homemade, unprofessional, and underwhelming. The cookies were all different heights, and I wish there was more variety of colors. We kept being told that the consistency of the icing was not correct for what we were doing, since we were so late, I think there was plenty of time to correct this…right? The instructor did not see to have much of a plan for the decoration of the cookies and did not seem to be experienced with royal frosting at all, our cookies as first timers ended up looking better than hers. The instructor was not well at explaining what we were doing. We were only taught one “technique”. They were sparce with the materials and we all had to share icing bags and gold flakes. For the price we paid, we all should have had our own equipment that was made correctly. I wish there were example cookies premade, so we had a vision of what we were making. I do not feel like there was a plan with this class with the lack of instruction and vision. There was a known event starting at 5pm and people started coming in disrupting our time around 4:30. I was under the impression we had a 2-hour window for this class. Once the other people began to arrive for the other event we all felt very rushed and pushed out the door quickly. Eating the cookies later and they are alright- nothing special. All of our group was in shock and left appalled that it felt fair to this business to charge almost $500 for that experience. Overall, this class was NOT AT ALL worth the extremely STEEP price and I would NOT recommend it. Not what is advertised and not what we expected at all.
Ada McBride
If you need cookie cutters or any cake decorating supplies, you can get them at Louise's!
Peggy Winninger
Moving and place was a mess, hope new place is great!!!
Tiffany Hamilton
Louise’s Cakes is ALWAYS my go to for special event cakes and cake slices for my home. The staff is so professional and caring. Louise created my husband’s 40th birthday cake, four tiers, each tier a different flavor! She also created my mother in laws 70th birthday cake, each layer a customized cake/filling combination. We will continue to order all cakes, especially strawberry, yellow, and white cake, hint, hint from Louise’s. Thank you Louise for amazing cakes and delivering to our events!
Guadalupe Diaz
Worst service ever , very disappointing! Not only did they made the cupcake number wrong but poorly received you can literally see it was last minute made when it was placed with 2 weeks notice so disappointed in the service the presentation and the price
Bailey Rhodes
We had my daughter’s 9th birthday here! Mary has been in the cake industry for a very long time. The cakes were amazing. She was so kind about making sure the party was not rushed. She communicated very well before and after the party. I brought everything the day before and they set up the party for me! It was a great experience. Only con is the price. It was a very expensive party for 12 girls…but it was worth it for the unique experience!
Holly Ibanez
Edit look at bottom *** CANNOT ACCOMMODATE TREENUT FOOD ALLERGIES!!!!! I would have had no issue with this but was extremely disrespectful about it on the phone. She said “ taking to you in the phone makes me not want you as a customer.”
Edit: *** At any point in time in the conversation there was no threat of a lawsuit. The lady on the phone had poor customer service. She didn’t think we would leave a review of our experience. We had no problem with the allergy not being accommodated. We did have a problem with her saying “talking to you in the phone makes me not want you as a customer.” Please beware future potential customers.
Atmosphere: 1
Food: 1
Service: 1
4Ever Photo & Video
The cakes especially blue velvet simply delicious!!
Atmosphere: 5
Food: 5
Service: 5
Jenn Lewis
I’m giving zero stars for this and this establishment was very unprofessional. I understand that emergencies happen but we planned on this for weeks after we booked a cake decorating class for $70 per person. We pull up at 2:12 and I text her that we are excited and then an automated reply that class is canceled! This is a scam and still don’t have a refund for the class, gas or food.
riley boissel
Had a cake class at 2:15 and received a text AFTER I called at 2:14 that it was cancelled due to an “emergency” UNPROFESSIONAL DO NOT BOOK A CLASS HERE
I had a cake made for my mom's birthday and it was last minute and Louise's Cakes and Supply were not only patient with me through the process but the cake was so beautiful everyone wanted to know where I got it. The customer service was great, cake design great , and it tasted awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
S T
I hate to leave this review but I was highly disappointed with the cake I ordered. It was supposed to be ready by 8am. I arrive at 10 and it still wasn’t ready. It was a gender reveal cake and the decorations were very amateur/mediocre. I’ve used this company for my bday cake and it was fantastic but this time it was a HARD MISS. It took me hrs to make the cake presentable. I should’ve left it there and asked for a refund. The first two photos is how the cake looked upon picking it up. The video is what I did to make it look presentable. I kept looking at what was supposed to have been golf tees and got even more disappointed. Even the split was super crooked. Handwriting was a mess! It just look like she didn’t even try. I’m positive I will never order from here again. What a shame!
Atmosphere: 1
Food: 1
Service: 1
Allison White
I ordered a gluten free cake for my husband’s birthday and it was delicious. Everyone at the party enjoyed it and they wouldn’t have known it was gluten free had we not told them. The owner was knowledgeable about cross contamination and assured me they have a separate area and supplies for their gluten free orders. The cake was decorated perfectly as well. I will definitely use Louise’s Cakes & Supply again for gluten free and regular cakes.
Dietary restrictions: Gluten allergy, celiac
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Susan
They were helpppriceb
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Louise's Cakes
Anna Calhoun
Louise's Cakes did my bridal and my husband's groom cake for our wedding! They were both beautiful and tasted amazing! I had so many people tell me that the cakes were some of the best wedding cakes they have ever had! We could not have asked for better wedding cakes!
This class experience was a scam and was NOT worth the high price paid for the class. I planned the events for my friend’s bachelorette weekend and thought cookie decorating with Louise’s Cakes & Supply would be a great activity based on the website and prior reviews. When I booked, I knew the price was $65 per person to decorate 6 cookies, after taxes it was $71 per person. This class was for 7 people and totaled to $495.95, please keep that price in mind as I describe our extremely disappointing and unprofessional experience.
I booked the class about 2 months in advanced, I talked to Mary, we got my date and time on the books. I paid all the invoices timely and send over cookie decorating inspiration that matched the theme of the bachelorette weekend. The main store is under construction, and we could not have the class there. Instead of the location being a cake store displayed and expected on the website, we were to meet at an unmarked event warehouse. Our group was running 20 minutes late, which was fine and we understood that would cut into our time. Once we arrived at the address directly sent to me, we were in a sketchy residential area. I was sent the wrong address which made us lost and it took us about 20 minutes to find the correct address. I wish I was sent the name of the event warehouse prior to the class or even a big store that it was near. During the time we ere lost, I called Mary and she verbally gave me poor and unhelpful instructions on how to arrive, simply saying it was in a shopping center. I requested to have a location pin dropped and I was sent a different address than originally sent.
40 mins late and once we figured out the place, we were supposed to go did not have any signage, we went in. Inside there was a ton of tables set up for an event and we were shown to a circular table in the back of the space. Overall, this was a very eerie and seedy vibe. The bathroom did not have any soap or hand towels. We jumped right into the class without introductions or allowing us to settle. There were only 3 icing colors (Pink, White, and Black) for our 6 cookies. It was very homemade, unprofessional, and underwhelming. The cookies were all different heights, and I wish there was more variety of colors. We kept being told that the consistency of the icing was not correct for what we were doing, since we were so late, I think there was plenty of time to correct this…right? The instructor did not see to have much of a plan for the decoration of the cookies and did not seem to be experienced with royal frosting at all, our cookies as first timers ended up looking better than hers. The instructor was not well at explaining what we were doing. We were only taught one “technique”. They were sparce with the materials and we all had to share icing bags and gold flakes. For the price we paid, we all should have had our own equipment that was made correctly. I wish there were example cookies premade, so we had a vision of what we were making. I do not feel like there was a plan with this class with the lack of instruction and vision. There was a known event starting at 5pm and people started coming in disrupting our time around 4:30. I was under the impression we had a 2-hour window for this class. Once the other people began to arrive for the other event we all felt very rushed and pushed out the door quickly. Eating the cookies later and they are alright- nothing special. All of our group was in shock and left appalled that it felt fair to this business to charge almost $500 for that experience.
Overall, this class was NOT AT ALL worth the extremely STEEP price and I would NOT recommend it. Not what is advertised and not what we expected at all.
If you need cookie cutters or any cake decorating supplies, you can get them at Louise's!
Moving and place was a mess, hope new place is great!!!
Louise’s Cakes is ALWAYS my go to for special event cakes and cake slices for my home. The staff is so professional and caring. Louise created my husband’s 40th birthday cake, four tiers, each tier a different flavor! She also created my mother in laws 70th birthday cake, each layer a customized cake/filling combination. We will continue to order all cakes, especially strawberry, yellow, and white cake, hint, hint from Louise’s. Thank you Louise for amazing cakes and delivering to our events!
Worst service ever , very disappointing! Not only did they made the cupcake number wrong but poorly received you can literally see it was last minute made when it was placed with 2 weeks notice so disappointed in the service the presentation and the price
We had my daughter’s 9th birthday here! Mary has been in the cake industry for a very long time. The cakes were amazing. She was so kind about making sure the party was not rushed. She communicated very well before and after the party. I brought everything the day before and they set up the party for me! It was a great experience. Only con is the price. It was a very expensive party for 12 girls…but it was worth it for the unique experience!
Edit look at bottom *** CANNOT ACCOMMODATE TREENUT FOOD ALLERGIES!!!!! I would have had no issue with this but was extremely disrespectful about it on the phone. She said “ taking to you in the phone makes me not want you as a customer.”
Edit: *** At any point in time in the conversation there was no threat of a lawsuit. The lady on the phone had poor customer service. She didn’t think we would leave a review of our experience. We had no problem with the allergy not being accommodated. We did have a problem with her saying “talking to you in the phone makes me not want you as a customer.” Please beware future potential customers.
Atmosphere: 1
Food: 1
Service: 1
The cakes especially blue velvet simply delicious!!
Atmosphere: 5
Food: 5
Service: 5
I’m giving zero stars for this and this establishment was very unprofessional. I understand that emergencies happen but we planned on this for weeks after we booked a cake decorating class for $70 per person. We pull up at 2:12 and I text her that we are excited and then an automated reply that class is canceled! This is a scam and still don’t have a refund for the class, gas or food.
Had a cake class at 2:15 and received a text AFTER I called at 2:14 that it was cancelled due to an “emergency” UNPROFESSIONAL DO NOT BOOK A CLASS HERE
Restaurantji Recommends
I had a cake made for my mom's birthday and it was last minute and Louise's Cakes and Supply were not only patient with me through the process but the cake was so beautiful everyone wanted to know where I got it. The customer service was great, cake design great , and it tasted awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
I hate to leave this review but I was highly disappointed with the cake I ordered. It was
supposed to be ready by 8am. I arrive at 10 and it still wasn’t ready. It was a gender reveal cake and the decorations were very amateur/mediocre. I’ve used this company for my bday cake and it was fantastic but this time it was a HARD MISS. It took me hrs to make the cake presentable. I should’ve left it there and asked for a refund. The first two photos is how the cake looked upon picking it up. The video is what I did to make it look presentable. I kept looking at what was supposed to have been golf tees and got even more disappointed. Even the split was super crooked. Handwriting was a mess! It just look like she didn’t even try. I’m positive I will never order from here again. What a shame!
Atmosphere: 1
Food: 1
Service: 1
I ordered a gluten free cake for my husband’s birthday and it was delicious. Everyone at the party enjoyed it and they wouldn’t have known it was gluten free had we not told them. The owner was knowledgeable about cross contamination and assured me they have a separate area and supplies for their gluten free orders. The cake was decorated perfectly as well. I will definitely use Louise’s Cakes & Supply again for gluten free and regular cakes.
Dietary restrictions: Gluten allergy, celiac
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
They were helpppriceb
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Louise's Cakes
Louise's Cakes did my bridal and my husband's groom cake for our wedding! They were both beautiful and tasted amazing! I had so many people tell me that the cakes were some of the best wedding cakes they have ever had! We could not have asked for better wedding cakes!
Food: 5
Service: 5
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