Terrible experience! Don’t go in the evening or night time
Atmosphere: 1
Food: 2
Service: 1
jay maniti
Very rude and poor service
angie washington
I received a receipt with a survey on it from this McDonald's. I took the survey, got a code, and went back to this same location to redeem it for a buy one sandwich get one free. At first, the obese black male cashier told me they didn't take survey code coupons. I explained that I got it from this location. He eventually asked for assistance from another employee, and she told him to accept it. I ordered a double quarter pounder with cheese, and he had the nerves to tell me that the offer was not for "big sandwiches"! Eventually, I was able to order the double quarter pounder, but when I got back to work, the patties on both sandwiches were raw on the inside but brown on the outside. I didn't have the energy to walk back over and deal with this situation again. But I did register a complaint on McDonald's website and was given case #31739822. I did receive an email from Willetta Byron/Supervisor asking me to call. I called three times and left messages but never received a return call. I even sent an email to Willetta, but still no response! Why launch complaints if McDonald's is not gonna hold their employees accountable! So I've just sucked it up and will not be visiting this location ever again! With this location being surrounded by huge medical facilities (UAB, Childrens Hospital, VA, Cooper Green, etc...) I'm appauled at the poor service I received! By the way, this incident happened in December 2024, so McDonald's had plenty of time to respond to my complaints!!!
Atmosphere: 1
Food: 1
Service: 1
Derek George
Worst McDonald ever. They never have change. The drive-thru is horrendous. Almost an hour wait in the Drive-Thru.
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Legit worst mcdonalds I’ve been to in any state. Never open, never has the whole menu, horrible service, takes forever, and terrible or wrong orders. If you can avoid this place please do. If it weren’t the only place “open” at certain hours it would be shut down. Cannot tell you how many times ive heard “we only got fried stuff right now” at 9pm. Truly this place is horrible.
Atmosphere: 1
Food: 1
Service: 1
Kai Jimenez
Walked in at 10 and a worker loudly yells "LOBBY DOOR DASH ONLY" so we leave and then we go to the drive through and we get told that they are closed.
Service: 1
harry troncalli
I ordered a 4 $5 meals one mcchicken and 3 McDoubles for the family and I thought it would be done in 10 minutes it took 45 minutes to get my food done the fries were soggy and cold it was a terrible experience
Atmosphere: 1
Food: 3
Service: 1
Farrah Wilhite
Woman taking orders was yelling and cussing at another customer didn’t answer my drive thru for 12 minutes to act like they are closed she does it most nights doesn’t matter if it’s 11,12,1,2,3. She’s always rude and then when you get your food it will be 25 minutes total. The food is awful don’t fill fries and they are cold they purposely smash the sandwiches and make them wrong. Cashier was even on FaceTime bragging she’s gonna fight a customer behind us. We stay at the Ronald McDonald house and our babies in the hospital and it’s sad that’s how yall are represented. Husbands orders missing stuff and made wrong my food is awful my drink isn’t even filled up.
Atmosphere: 1
Food: 1
Service: 1
Jersey Lee
terrible!! I called to order and for one they hang up in my face. Then, I call back and they dont answer me. ITS LIKE IM NOT EVEN THERE!! all I wanted was to give my grandbabies some nuggets and they treat me as if im an animal. NEVER coming here again.
Will Davis
Fast fresh food, security guard and employees were very polite and friendly. Definitely coming back! Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Sausage, Hash Browns, Big Mac, Quarter Pounder Hamburger, French Fries
Recommended dishes: Big Mac, Double Cheeseburger, Mcdouble
Mark Vinsant
From someone who visits this establishment every morning, they have by far the best staff around! I'm always greeted with a friendly, familiar face and they all know me and it's great to experience! Refreshing to see when good customer service is hard to find these days.
Atmosphere: 3
Food: 4
Service: 5
Tom Self
Super nice young lady check out.Ill be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Penny Adams
Employees just standing in the drive thru windows staring out at the customers trying to order phone. Sat in drive thru for 4 mins no one ever answered me and the car behind me drove to the window and no Employees were to be found. 3 more cars sitting in drive thru waiting for someone to answer the machine and no one ever did finally drove off. This whole town has serious issues with workers.. if you don't want to work then go home
Atmosphere: 1
Food: 1
Service: 1
kishore tubati
I placed an order through the drive-thru and waited an unbelievable 40 minutes in line! They were taking at least 10 minutes per customer, which completely defeats the purpose of fast food. This was the worst service I’ve ever experienced at a McDonald’s. If you’re in a hurry, I’d suggest avoiding this location altogether.
Terrible experience! Don’t go in the evening or night time
Atmosphere: 1
Food: 2
Service: 1
Very rude and poor service
I received a receipt with a survey on it from this McDonald's. I took the survey, got a code, and went back to this same location to redeem it for a buy one sandwich get one free. At first, the obese black male cashier told me they didn't take survey code coupons. I explained that I got it from this location. He eventually asked for assistance from another employee, and she told him to accept it. I ordered a double quarter pounder with cheese, and he had the nerves to tell me that the offer was not for "big sandwiches"! Eventually, I was able to order the double quarter pounder, but when I got back to work, the patties on both sandwiches were raw on the inside but brown on the outside. I didn't have the energy to walk back over and deal with this situation again. But I did register a complaint on McDonald's website and was given case #31739822. I did receive an email from Willetta Byron/Supervisor asking me to call. I called three times and left messages but never received a return call. I even sent an email to Willetta, but still no response! Why launch complaints if McDonald's is not gonna hold their employees accountable! So I've just sucked it up and will not be visiting this location ever again! With this location being surrounded by huge medical facilities (UAB, Childrens Hospital, VA, Cooper Green, etc...) I'm appauled at the poor service I received! By the way, this incident happened in December 2024, so McDonald's had plenty of time to respond to my complaints!!!
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald ever. They never have change. The drive-thru is horrendous. Almost an hour wait in the Drive-Thru.
Legit worst mcdonalds I’ve been to in any state. Never open, never has the whole menu, horrible service, takes forever, and terrible or wrong orders. If you can avoid this place please do. If it weren’t the only place “open” at certain hours it would be shut down. Cannot tell you how many times ive heard “we only got fried stuff right now” at 9pm. Truly this place is horrible.
Atmosphere: 1
Food: 1
Service: 1
Walked in at 10 and a worker loudly yells "LOBBY DOOR DASH ONLY" so we leave and then we go to the drive through and we get told that they are closed.
Service: 1
I ordered a 4 $5 meals one mcchicken and 3 McDoubles for the family and I thought it would be done in 10 minutes it took 45 minutes to get my food done the fries were soggy and cold it was a terrible experience
Atmosphere: 1
Food: 3
Service: 1
Woman taking orders was yelling and cussing at another customer didn’t answer my drive thru for 12 minutes to act like they are closed she does it most nights doesn’t matter if it’s 11,12,1,2,3. She’s always rude and then when you get your food it will be 25 minutes total. The food is awful don’t fill fries and they are cold they purposely smash the sandwiches and make them wrong. Cashier was even on FaceTime bragging she’s gonna fight a customer behind us. We stay at the Ronald McDonald house and our babies in the hospital and it’s sad that’s how yall are represented. Husbands orders missing stuff and made wrong my food is awful my drink isn’t even filled up.
Atmosphere: 1
Food: 1
Service: 1
terrible!! I called to order and for one they hang up in my face. Then, I call back and they dont answer me. ITS LIKE IM NOT EVEN THERE!! all I wanted was to give my grandbabies some nuggets and they treat me as if im an animal. NEVER coming here again.
Fast fresh food, security guard and employees were very polite and friendly. Definitely coming back! Keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Sausage, Hash Browns, Big Mac, Quarter Pounder Hamburger, French Fries
Restaurantji Recommends
The food and service was absolutely AMAZING! :
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, Double Cheeseburger, Mcdouble
From someone who visits this establishment every morning, they have by far the best staff around! I'm always greeted with a friendly, familiar face and they all know me and it's great to experience! Refreshing to see when good customer service is hard to find these days.
Atmosphere: 3
Food: 4
Service: 5
Super nice young lady check out.Ill be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Employees just standing in the drive thru windows staring out at the customers trying to order phone. Sat in drive thru for 4 mins no one ever answered me and the car behind me drove to the window and no Employees were to be found. 3 more cars sitting in drive thru waiting for someone to answer the machine and no one ever did finally drove off. This whole town has serious issues with workers.. if you don't want to work then go home
Atmosphere: 1
Food: 1
Service: 1
I placed an order through the drive-thru and waited an unbelievable 40 minutes in line! They were taking at least 10 minutes per customer, which completely defeats the purpose of fast food. This was the worst service I’ve ever experienced at a McDonald’s. If you’re in a hurry, I’d suggest avoiding this location altogether.
Atmosphere: 1
Food: 2
Service: 1
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