That little lady with the glasses (and I’m being polite) that you all have managing or supervising… Please stop every time she’s working the staff and her is a joke and think everything is a joke. 2 encounters with her the first one I let slide. She’s rude and allows the staff to play on the intercoms and she’s just as rude acting as if she’s their age. I asked one of her staff members who was playing entirely too much a question about her sarcasm she called herself running to tell. While the second window remained shut for 2 minutes for her to get her (prove me innocent story out) they were withholding my drinks. (which the lids had to be coffee lids by the way on 2 fruit punch drinks) The lady jumps into defense mode and didn't know what she was talking about from the customer’s point of view or experience . The little girl started playing from the time of order. Instead of a customer friendly approach which it shouldn’t have been an approach at all, she wanted to go back and forth. This is the community Mcdonald’s we frequent and I never have a problem until she’s there. She’s too lenient with the staff and or they don’t respect her to play like that on her shift. Or she likes crappy service herself.
Beverly Crider
Drive-thru moved very fast, service was friendly, and the food was great!
Kara Gentry
On this particular night, around 8:30 pm I went through the drive thru with a friend of mine. The customer service was so pleasant!! We were pleasantly surprised and are very happy with the staff. The food was also fresh and our order was correct. 10/10 experience. Props to the staff that were working at the time
Vanessa Young
The coffee was hot,the food was cold
조은향
I ordered a Big Mac Meal, vanilla ice cream, and two additional hamburgers. However, Small Strawberry Banana Smoothie and vanilla ice cream did not arrive.
Atmosphere: 5
Food: 5
Service: 5
Jefferson Campos
Terrible I don't recommend it
Kaci Rooker
Good services. Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
David Derus
Probably the wost run McDonald's ever - it took over 15min to go through the drive thru - I was the second car
Tori Marie
I only go to McDonald's every blue moon as a treat for my kid. First time at this one and the staff were very pleasant. Received order quickly and it was fresh. Will return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Inamsuy Odagled aniabol
The lady who works at this place at night has used bad treatment towards me without being able to explain any situation, there is bad customer service and Uber service at this Mac
It's always a great experience when I visit visit McDonald's store #1387 on Dennison Avenue Birmingham AL.
Keep up the great work ??
Atmosphere: 5
Food: 5
Service: 5
Pholesha Osorio
food was fresh cashier friendly
Atmosphere: 4
Food: 4
Service: 5
ThatGuyBillyD
I was really disappointed with my visit at this location. First off, "Welcome to McDonald's" with a smile, was not given. Then the first thing I'm told after I try to order is... You ain't use the kiosk (with a slight attitude)? I told her, the cashier (who I found out later, was a manager). That I thought that was optional...but quickly I was told the story about crew issues, which a feel, was not my business!! I'm the customer!! But the kicker was, after asking for assistance at the kiosk, she looked me square eyed, and said that she really doesn't know how to use the kiosk herself... I was flabbergasted. After a customer helped with the kiosk, it still took over 8 minutes to receive my Mc Chicken meal with extra lettuce, added onions, extra pickles, cheese and Big Mac sauce, instead of mayo. Oh.. and a caramel sundae. So after about 15 minutes of being in the restaurant, from entering and finally getting my order, I decided to leave with my meal. When I got to my car, and reached in the bag for a hot fry.... Lukewarm!! And the sundae that I purposely bought to complement the fries, what's more like a soft ice cream drink. I believe the caramel sundae was made, but instead of giving it to me, they set it aside until I got my meal. And then I did not even get the mac sauce on the sandwich!! Great way to represent the Heritage Community. I think from now on I'll just stay on the highway, go up a few more exits and get off on Lakeshore, because that McDonald's, it's almost neck in neck with the downtown McDonald's near the Cooper Green and Children's hospital.
That little lady with the glasses (and I’m being polite) that you all have managing or supervising… Please stop every time she’s working the staff and her is a joke and think everything is a joke. 2 encounters with her the first one I let slide. She’s rude and allows the staff to play on the intercoms and she’s just as rude acting as if she’s their age. I asked one of her staff members who was playing entirely too much a question about her sarcasm she called herself running to tell. While the second window remained shut for 2 minutes for her to get her (prove me innocent story out) they were withholding my drinks. (which the lids had to be coffee lids by the way on 2 fruit punch drinks) The lady jumps into defense mode and didn't know what she was talking about from the customer’s point of view or experience . The little girl started playing from the time of order. Instead of a customer friendly approach which it shouldn’t have been an approach at all, she wanted to go back and forth. This is the community Mcdonald’s we frequent and I never have a problem until she’s there. She’s too lenient with the staff and or they don’t respect her to play like that on her shift. Or she likes crappy service herself.
Drive-thru moved very fast, service was friendly, and the food was great!
On this particular night, around 8:30 pm I went through the drive thru with a friend of mine. The customer service was so pleasant!! We were pleasantly surprised and are very happy with the staff. The food was also fresh and our order was correct. 10/10 experience. Props to the staff that were working at the time
The coffee was hot,the food was cold
I ordered a Big Mac Meal, vanilla ice cream, and two additional hamburgers.
However, Small Strawberry Banana Smoothie and vanilla ice cream did not arrive.
Atmosphere: 5
Food: 5
Service: 5
Terrible I don't recommend it
Good services. Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
Probably the wost run McDonald's ever - it took over 15min to go through the drive thru - I was the second car
I only go to McDonald's every blue moon as a treat for my kid. First time at this one and the staff were very pleasant. Received order quickly and it was fresh. Will return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
The lady who works at this place at night has used bad treatment towards me without being able to explain any situation, there is bad customer service and Uber service at this Mac
Atmosphere: 1
Service: 1
Restaurantji Recommends
It's just not what they used to be
Atmosphere: 3
Food: 3
Service: 3
It's always a great experience when I visit visit McDonald's store #1387 on Dennison Avenue Birmingham AL.
Keep up the great work ??
Atmosphere: 5
Food: 5
Service: 5
food was fresh cashier friendly
Atmosphere: 4
Food: 4
Service: 5
I was really disappointed with my visit at this location. First off, "Welcome to McDonald's" with a smile, was not given. Then the first thing I'm told after I try to order is... You ain't use the kiosk (with a slight attitude)? I told her, the cashier (who I found out later, was a manager). That I thought that was optional...but quickly I was told the story about crew issues, which a feel, was not my business!! I'm the customer!! But the kicker was, after asking for assistance at the kiosk, she looked me square eyed, and said that she really doesn't know how to use the kiosk herself... I was flabbergasted. After a customer helped with the kiosk, it still took over 8 minutes to receive my Mc Chicken meal with extra lettuce, added onions, extra pickles, cheese and Big Mac sauce, instead of mayo. Oh.. and a caramel sundae. So after about 15 minutes of being in the restaurant, from entering and finally getting my order, I decided to leave with my meal. When I got to my car, and reached in the bag for a hot fry.... Lukewarm!! And the sundae that I purposely bought to complement the fries, what's more like a soft ice cream drink. I believe the caramel sundae was made, but instead of giving it to me, they set it aside until I got my meal. And then I did not even get the mac sauce on the sandwich!! Great way to represent the Heritage Community. I think from now on I'll just stay on the highway, go up a few more exits and get off on Lakeshore, because that McDonald's, it's almost neck in neck with the downtown McDonald's near the Cooper Green and Children's hospital.
Atmosphere: 5
Food: 3
Service: 2
Food missing, no one answers phone
Atmosphere: 1
Food: 1
Service: 1
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