OHenry's Coffees - Dunnavant Valley

Drove all the way from 280 to here only to figure out they’re closed. Please update your hours! Online it is listed you are open until 5 and google say 4.

We usually have good service at this location but we left a bit shocked this afternoon when we were still working around 1:40pm when the lights were completely turned off leaving us confused for a few minutes. My husband walked to the front door to find that we had been locked in. I then walked to the register area to find an employee to whom I asked “are you closed?”. I’m not really sure if she said anything but got the hint that yes, they were closing. Nothing was said to either of us while we were sitting down and online listed the place as being open until 4pm. I understand that mistakes happen but we had to quickly gather our belongings in the dark while the, still silent, employee just stood at the front door waiting for us to leave. Again, I get that things happen but this definitely left a sour taste in my mouth considering we were not even told a sorry or given any explanation.

Service: 2

No names taken, if the drink was not made right be prepared to pay for a new one.

I usually don’t like leaving 1 star reviews but O’henry’s has earned it. This establishment has succeeded only in being inconsistent and low in quality. I’ve tried to give them enough grace to hope it will improve every time, but my most recent visit was the last nail in the coffin. I am extremely lactose intolerant and the employees rolled their eyes when the person picking up my coffee asked if they made it with oat milk. I always write a big bold note referencing my lactose intolerance. Why? Because multiple times previously my coffee has been made with regular milk. When receiving my coffee it tasted as if it was made with milk that was expired and had a terrible flavor to it. The employee insisted it was made with oat milk but if it was, it was beyond spoiled. The second coffee I received as a remake looked completely different than the first indicative of the first beverage being somehow made differently even though “the exact same recipe was used” This replacement was marginally improved compared to the first. As the only coffee shop in this area they have an incredible opportunity to be the best and only option and unfortunately they are the only option. When asking to speak to the manager/owner who was in the store, I was told he was unavailable. Don’t waste your time or money.

Dietary restrictions: Do not visit if you are lactose intolerant.

Atmosphere: 1

Food: 1

Service: 1

The only complaint is I wish the employees were nice enough here. Don't get a great vibe from the staff. Very reserved and feel brushed off.

Nice Coffee Shop. Locally owned

Atmosphere: 5

Food: 5

Service: 5

I really like the people, the location and the space. Everyone is very nice. There needs to be quality control monitoring on the coffee making. Especially, since coffee is the featured item. The consistency between baristas is lacking on the espresso drinks. The drinks are never the same. Also, there is inconsistent attention to special requests. A manager needs to watch and coach the baristas.

Atmosphere: 5

Food: 3

Service: 5

EXCELLENT SERVICE

Atmosphere: 5

Food: 5

Service: 5

Great location. Coffee was a 10 and I will continue to support local vs national chain (no name)Only difficulty was employees were in the back and not at the counter, so it took a while for them to realize someone was needing services.

Atmosphere: 5

Food: 4

Service: 4

A nice space to study, work or hang out. The coffee is not outstanding and the employees aren’t customer service inclined (although their employees all look like they’re working their first job) All in all the space makes up for other lapses in quality.

Great coffee great environment

Atmosphere: 5

Food: 5

Service: 5

The coffee is fabulous, but ya gotta grab a cinnamon roll for the full O'H experience. They are so fresh and O'H so gooey.

Atmosphere: 5

Food: 5

Service: 5

Our Saturday morning spot. Really enjoy the coffee and the orange cranberry muffins.

Atmosphere: 5

Food: 5

Service: 5

Dietary restrictions: Great sugar-free coffee.

Atmosphere: 5

Food: 5

Service: 5

Quiet and Gilded 19th century themed coffee spot with lots of space to spread out. Friendly staff and great coffee. Definitely would go back.