Papa Johns Pizza

DO NOT order from this location. They took my order with an estimated 30 minute delivery time. I got the app notification that it was out for delivery but the tracker just stayed stuck at the store. No one will answer the phone there. I called a corporate number and had them call the store manager and they still didn’t answer. They also changed the order status so I couldn’t cancel. The pizza took 1.5 hours, it spent over an hour “out for delivery” when it was a five minute distance, we couldn’t cancel or get updates because they don’t answer the phone. Ordered a Dominoes and already received it when the Papa John’s finally showed up. It was ice cold and pitiful, a frozen pizza looked better. This is not the first time for this location. Still can’t get anyone to answer about a refund. Don’t order from here.

The first time the delivery guy left my pizza on the floor at the door. Tonight the delivery guy acted as if he couldn’t see at night and did not know how to use GPS to find my residence. As I was on the phone trying to walk him here. Papa John’s has to do better than this. And yet they gave me my money back but no one tried to give me a credit either time. I will be calling corporate on the Irondale location.

SHAME ON YOU...I'm still waiting on my order from Thursday, July 11th. PAPA Johns took my order and money and never delivered my order. I've called several times without a resolution. SHAME ON YOU, PAPA JOHN'S pizza on Montevallo Rd in Birmingham, AL.

Atmosphere: 1

Food: 1

Service: 1

My last order my pizza was very cold and didn't taste fresh I wasn't able to get a refund or reorder yet

Food: 1

Great pizza. Staff was super nice!!

Atmosphere: 4

Food: 5

Service: 5

Cold pizza wrong crust

I ordered some stuff crust and my daughter spit out a piece of paper what was in her pizz and we found plenty more rolled up inside the stuff crust .. the store said they couldn’t credit or remake the pizza . Never ordering at montevallo rd

Atmosphere: 1

Food: 1

Service: 1

Cold pizza wrong crust

Just a regular Papa Johns experience. Food not great but it will do if your hungry. The staff was great..

Atmosphere: 3

Food: 3

Service: 5

I placed a pickup order. My meat pizza was delicious. I had no problem using gift card to pay for food. The person who waited on me was nice and courteous.

Atmosphere: 4

Food: 5

Service: 4

Practice better hygiene! I ordered from here monday and today i was in the hospital with stomach flu... The dr said the stomach flu i had came from eating something that came in contact with fecal matter ! Smh wash yall hands!!!!

Atmosphere: 1

Never a disappointment!!!

Atmosphere: 5

Food: 5

Service: 5

It’s papa John’s pizza after all and this location’s quality is consistent with other locations. The differences here is the high quality staff. Pizza Hut and Domino’s have both gone down the tubes but PJ has at least maintained quality.

Food: 4

Service: 5

I'm done with Papa Johns, this time I mean it. Less and less toppings, more and more plain crust, some slices have less than a small pizza topping amount, this is not a good pizza company anymore. New slogan: Better ingredients, 50 percent less toppings, Papa Johns!

Food: 2

Service: 4

Super fast and friendly. I’ll definitely be back!

Atmosphere: 5

Food: 5

Service: 5