Melissa was amazing! Great customer service, she was all by herself yet held down the store with ease. Greeted every customer as they walked in and carefully handled the products. The smoothies I ordered(2 Vanilla Hulks with peanut butter) were just right.
Atmosphere: 5
Food: 5
Service: 5
Blake Thomas
I ordered through the app and the store wasn’t open. I waited for over 30 minutes before I finally had to leave.
Sarah
I've been going to this location since 2021. It used to be my favorite location in the Bham area because parking was easy and smoothies were good and quick. The past few months, the service has plummeted. They are the complete opposite to how they were before.
Now days, when I place an order, there is an issue. One moment it's the card reader, next the blenders are down, then they don't have an ingredient to make 15 smoothies on the menu. It's exhausting, but I would just take it because I was loyal. I was a shift leader at Smoothie King when I was younger, and it was my FAVORITE job of all times. So whenever this location was slammed, or they were having a hard time, I would be patient because I remembered those times.
The last time, I bought a smoothie at Homewood, the new girl messed up my smoothie. (It's okay your new and everyone makes mistakes no big deal.) I already left the site and was heading to work before I realized the mistake. I didn't have time to go back immediately, so I called them to notify the mistake. The person I spoke to was the manager and she was super nice over the phone. She offered to issue me a refund. Great!...
Then, I got sick and after recovering, I got busy, so I wasn't able to go back to this location until 3 weeks later. I was hoping that if they weren't able to refund me because of the time delay, they would just give me a replacement smoothie. Simple right! NO. The manager on duty, Pulkit, refused both options and offered 30% off instead. I felt whipped lashed. I told him I wasn't satisfied with that offer. I tried to pull up my Smoothie King history log on the app, but he did not care. I was very upset because this is a company I truly care about. When I was a shift leader, I would have never left a customer feeling the way that I felt. VERY disappointing seeing a manager treat customers as if they are scammers. It's a smoothie.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Pineapple Surf
Sha’Niyah Johnson
I recently visited Smoothie King and was thoroughly impressed! The wide variety of smoothies cater to all tastes and dietary preferences. I tried the Gladiator Strawberry smoothie, and it was delicious and filling. The staff was friendly and knowledgeable, helping me choose the best smoothie for my needs. I also appreciate the added health benefits, like protein and vitamins, in their smoothies. I'll definitely be coming back!
Joseph Tineo (JT)
On every occasion stopping here, there is an issue. Last time, the machines weren’t working, the first time, COULDNT PRINT THE INSTRUCTIONS ON HOW TO MAKE A SMOOTHIE. Beware of this location.
Service: 1
Lenox C
I was extremely disappointed with the level of professionalism at this smoothie location. When I arrived, the employee was wearing pink Beats by Dre headphones and seemed irritated that I was trying to place an order while she was listening to music. She also argued with me, insisting they didn’t have pea protein. When I asked her to check the ingredients in the vegan protein, she looked at the package and realized it did, in fact, contain pea protein. Her attitude worsened after that, and it was clear she wasn’t pleased to be corrected. Whoever manages this franchise should seriously consider retraining the staff or hiring new employees, as the current level of service is unacceptable.
Atmosphere: 1
Food: 3
Service: 1
C J
Every time I stop by this location, the team says they can’t do something. Once, it was online orders only, then not was cash only, and today it was we can’t make bowls at the moment because we haven’t had time to prepare the mix.
What’s worse is the team members don’t seem to care. I’ve watched customers walk out the door because this location has an issue.
Hope it gets better. Taking my business to the Green Springs location where they have excellent service and issue free.
Atmosphere: 1
Food: 1
Service: 1
Kaden Allen
Not sure who hired this crew but it’s like they can’t get my order Correct I order the same smoothie all the time, & the past couple of the angel food smoothies doesn’t taste correct and or how I ordered it also, ALSO I got charged for a smoothie I didn’t even ask for, this location is about to not be my favorite anymore
Service: 1
Shaundra
Just close this location down. It’s a health threat to society. Flies everywhere. All the blenders were filthy, the floor, and all the workers did not wash their hands. It was a mess in there. The girls had attitudes, because they had to come out the back and work. Horrible. Go to tropical smoothie way better.
Employee was so eager to tell us that ALL of their blenders were down?? Every blender in your smoothie business is down???? Just close the doors instead of even having the open sign on.
Atmosphere: 1
Food: 1
Service: 1
Lauren Gambill
I came in today at 7:20pm and waited 10 minutes to be served until I ultimately just left because I was the only one in the store. The store was open but completely empty, no employees inside working. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Jessica Wright
Quick and easy! This location is clean and the staff are friendly and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Daily Warrior
Tyteanna Miller
I love smoothie king every time I go to the location in homewood Jordan is always so nice he greets us coming through the door his customer service is appreciated.
Pretty good smoothie
Atmosphere: 4
Food: 4
Service: 5
Melissa was amazing! Great customer service, she was all by herself yet held down the store with ease. Greeted every customer as they walked in and carefully handled the products. The smoothies I ordered(2 Vanilla Hulks with peanut butter) were just right.
Atmosphere: 5
Food: 5
Service: 5
I ordered through the app and the store wasn’t open. I waited for over 30 minutes before I finally had to leave.
I've been going to this location since 2021. It used to be my favorite location in the Bham area because parking was easy and smoothies were good and quick. The past few months, the service has plummeted. They are the complete opposite to how they were before.
Now days, when I place an order, there is an issue. One moment it's the card reader, next the blenders are down, then they don't have an ingredient to make 15 smoothies on the menu. It's exhausting, but I would just take it because I was loyal. I was a shift leader at Smoothie King when I was younger, and it was my FAVORITE job of all times. So whenever this location was slammed, or they were having a hard time, I would be patient because I remembered those times.
The last time, I bought a smoothie at Homewood, the new girl messed up my smoothie. (It's okay your new and everyone makes mistakes no big deal.) I already left the site and was heading to work before I realized the mistake. I didn't have time to go back immediately, so I called them to notify the mistake. The person I spoke to was the manager and she was super nice over the phone. She offered to issue me a refund. Great!...
Then, I got sick and after recovering, I got busy, so I wasn't able to go back to this location until 3 weeks later. I was hoping that if they weren't able to refund me because of the time delay, they would just give me a replacement smoothie. Simple right! NO. The manager on duty, Pulkit, refused both options and offered 30% off instead. I felt whipped lashed. I told him I wasn't satisfied with that offer. I tried to pull up my Smoothie King history log on the app, but he did not care. I was very upset because this is a company I truly care about. When I was a shift leader, I would have never left a customer feeling the way that I felt. VERY disappointing seeing a manager treat customers as if they are scammers. It's a smoothie.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Pineapple Surf
I recently visited Smoothie King and was thoroughly impressed! The wide variety of smoothies cater to all tastes and dietary preferences. I tried the Gladiator Strawberry smoothie, and it was delicious and filling. The staff was friendly and knowledgeable, helping me choose the best smoothie for my needs. I also appreciate the added health benefits, like protein and vitamins, in their smoothies. I'll definitely be coming back!
On every occasion stopping here, there is an issue. Last time, the machines weren’t working, the first time, COULDNT PRINT THE INSTRUCTIONS ON HOW TO MAKE A SMOOTHIE. Beware of this location.
Service: 1
I was extremely disappointed with the level of professionalism at this smoothie location. When I arrived, the employee was wearing pink Beats by Dre headphones and seemed irritated that I was trying to place an order while she was listening to music. She also argued with me, insisting they didn’t have pea protein. When I asked her to check the ingredients in the vegan protein, she looked at the package and realized it did, in fact, contain pea protein. Her attitude worsened after that, and it was clear she wasn’t pleased to be corrected. Whoever manages this franchise should seriously consider retraining the staff or hiring new employees, as the current level of service is unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Every time I stop by this location, the team says they can’t do something. Once, it was online orders only, then not was cash only, and today it was we can’t make bowls at the moment because we haven’t had time to prepare the mix.
What’s worse is the team members don’t seem to care. I’ve watched customers walk out the door because this location has an issue.
Hope it gets better. Taking my business to the Green Springs location where they have excellent service and issue free.
Atmosphere: 1
Food: 1
Service: 1
Not sure who hired this crew but it’s like they can’t get my order Correct I order the same smoothie all the time, & the past couple of the angel food smoothies doesn’t taste correct and or how I ordered it also, ALSO I got charged for a smoothie I didn’t even ask for, this location is about to not be my favorite anymore
Service: 1
Just close this location down. It’s a health threat to society. Flies everywhere. All the blenders were filthy, the floor, and all the workers did not wash their hands. It was a mess in there. The girls had attitudes, because they had to come out the back and work. Horrible. Go to tropical smoothie way better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Employee was so eager to tell us that ALL of their blenders were down?? Every blender in your smoothie business is down???? Just close the doors instead of even having the open sign on.
Atmosphere: 1
Food: 1
Service: 1
I came in today at 7:20pm and waited 10 minutes to be served until I ultimately just left because I was the only one in the store. The store was open but completely empty, no employees inside working. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Quick and easy! This location is clean and the staff are friendly and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Daily Warrior
I love smoothie king every time I go to the location in homewood Jordan is always so nice he greets us coming through the door his customer service is appreciated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Daily Warrior
Great workers. Nice and quick and great smothies.
Atmosphere: 5
Food: 5
Service: 5
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