Smoothie King

Whoever is running the store needs a raise. I couldn’t have had a better experience at smoothie King. Probably the best I’ve had in a while. I decided to go ahead and try their toast smoothie combo I highly recommend everybody try it at least once. I’m always looking for different ways to mix up my breakfast routine and this smoothie with the chocolate spread fresh berries and jam. Oh my gosh, this was so delicious. For 10 bucks it’s really honestly a great deal. I wanna shout out to who I believe was the manager a gentleman working in the morning he was so friendly told me to have a great day at work which I really appreciate it because as I’m sure people out there know it can be a hard time for people out there working. Just to have little notes written on my cup actually really made me feel good today. I will always come to the smoothie King thank you guys so much for making my day better!

Atmosphere: 5

Food: 5

Service: 5

They need to hire more people. How do they expect 2 people to handle all these orders. Last time I was here close to an hour. This time I walked out after 15 minutes and went to Tropical Smoothie Cafe around the block.

Decent but not very clean

Atmosphere: 3

Food: 3

Service: 3

Amazing manager.

Atmosphere: 5

Food: 5

Service: 5

The manager must be amazing there because the service was so good!!

Atmosphere: 5

Food: 5

Service: 5

Good location

Atmosphere: 5

Food: 5

Service: 5

Good location

Atmosphere: 5

Food: 5

Service: 5

My experience was terrible from beginning to end. Placed an order online 30 mins before I arrived. Got there and was greeted. Had to wait longer than expected. Was told 15 mins afterwards that the protein powder that was needed was not in stock. So I told them I’ll just take a refund. Have to wait until tomorrow for a manager to get the refund. So I left without a smoothie or my money. A HUGE INCONVENIENCE!!! 😡👎🏾

Atmosphere: 1

Food: 1

Service: 1

Ordered a bowl with extra pineapples and granola. Received no granola and only five half strawberries. Called for over two hours, only to have them answer the phone 15 minutes before closing. The young lady told me there was “nothing” she could do. I left my name and number for the manager.

A few days prior, I placed a call-in order, arrived at the store, and still had to wait 20 minutes for the order to be prepared.

Tried calling today. No answer. How is this location remedying customer service issues and complaints?

Atmosphere: 4

Food: 1

Service: 1

Normally their rating would be higher, but I can't get them to answer the phone to place my order. With this being said, I have to go out my way to a different location just have my order ready.

Fast service. Great tasting smoothie. Will revisit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Berry Punch

Smoothie didn't have ice blended enough, however, associate was accommodating to help me reach my viscosity desired and wiped my cup down to ensure it was free of smoothie on the outside. Associate even called me by name and was courteous. Always a pleasant experience visiting this location!!

Atmosphere: 5

Food: 4

Service: 5

The owner should be ashamed of himself. Leaving one person to take on a task of an afternoon rush. Line out the door plus he's taking online orders. Please bring Hunter back. He would never. He was always present at this downtown location. Always enough employees. I applaud the gentleman for not stopping he keep working. He needs a raise. They're should be no breaks during lunch hour rush. Unreal

Co workers and I ordered Smoothies that we never received, therefore since We never received them I can't leave a review. We didn't even get a replacement or our money back. Very disappointed

This review is for the Smoothie King on Richard Arrington Blvd Birmingham, Al . My coworkers and I ordered smoothies on 8/22/24 on the Smoothie King website. We ordered our items for delivery not only did we not get a tracking for our order, our order was marked as completed within minutes. After waiting, two of my coworkers had to leave work and go to the store to see what happened to the order. They were told that the order left the store at 11 am and it should have been delivered. My coworkers informed them that we had been waiting on the order and it did not arrive. We ask if they could remake the order, the staff said no, they had to get approval from the manager or store owner to remake them. The staff then proceeded to tell my coworkers that the drive seemed upset about delivering the order. So we ask for a refund. It has been three weeks and we haven't received any compensation. We have talk to the store manager Steve and district manager Kat. , who both said we would have to call Uber Eats for a refund even though we used the Smoothie King website to order and the store uses Uber Eats. I called Uber Eats customer service on 09/04/24 to ask about our refund, the company told me it was up to the store to process the return because we used their website. This store has kept $80.67 from my coworkers and my self. I use to love going to Smoothie King but this experience has put a sour taste in my mouth for all locations.

Atmosphere: 1

Food: 1

Service: 1