Sonic in Homewood Where the Ice Melts Faster Than Their Customer Service”
Pulled up yesterday with my man to get a big lemonade slush it was hot as hell, we just wanted a cool moment. But y’all made it feel like we pulled up to attitude alley with a side of chaos. Barely any lanes open Staff clearly couldn’t hear on the speaker And when they did respond, it was with full attitude and zero clarity (Yes, I asked for a large lemonade slush with strawberry syrup at the bottom and a touch of cranberry why is that hard?) The vibe was nasty, the wait was disrespectful, and the energy was giving “we don’t even wanna be here.” Okay but why are you making it everyone else’s problem?
Oh and let’s talk about them street walkers. 👣 I’m all for helping folks get work, but if you gon’ have random folks sitting around cutting down boxes put them in uniform and train them, please. This ain’t “hood UberEats,” this is a whole Sonic. 🙄
🍧 It’s hot. Life hard. All we wanted was a SLUSH. Why are y’all acting like we asked for Beyoncé on ice?
If customer service is too much, say that. If hearing is hard, invest in new tech. If y’all tired, I get it but at least act like customers matter.
Because that lil cup of crushed ice and syrup y’all fumbled? It just cost y’all a review you’ll never forget.
Willie Rodgers
Yesterday me and my wife had went to get a couple slushes...sounds simple right? .... Mann it just seemed like when we was ordering our food the employee in the speaker was so ready to get us off the mic you didn't even get our order right !? Like we asked for lemonade slushes with a splash of cranberry with a couple of pieces of strawberry...NOT A DAMN STRAWBERRY CRANBERRY SLUSH!?!? 🤦🏾 Like whatever happen to customer service...if you do not like your job just go home ..you don't have to take your day out on everyone... especially paying customers 👀😑
Samira Jones
Customer service was fantastic and food was delicious
Shaahin Rahmati
Disrespectful behavior
Atmosphere: 3
Food: 3
Service: 1
Clayt Keefer
The last two times I’ve been to this location, there’s been an excuse as to why they’re not serving ice cream. The first time, the “computers” were down. This time, we arrived over an hour before close and the ice cream machine was “broken down for cleaning.” I understand an employee wanting to leave immediately when the store closes but shutting down the ice cream machine over an hour before close is unacceptable in my opinion.
Service: 1
Beepo
Nicest worker of all time, I got the double smasher it was quite delectable. Fries very good too
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Melanie Berg
Quick service, always get order right
Atmosphere: 5
Food: 5
Service: 5
Don Crawford
My visit was better than expected my burger was great and a chocolate shake that was the bomb
Atmosphere: 5
Food: 5
Service: 5
Danielle Coleman
I had a garlic bacon cheeseburger and it was the most disgusting thing i have ever ate in my entire life the employees are rude and disrespectful ? ? my experience with this sonic is horrible
Atmosphere: 1
Food: 1
Service: 1
Dana Kelley
The onion rings were top notch fresh and delicious
Woman kept putting frozen cherry lemonade instead of a cherry slushie. When we tried to correct her she started screaming at us and was not willing to change the order. Overall very dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Anna Butler
Lady was really rude when we asked to correct the order and she kept putting the order wrong and started yelling. They have no regard for customer service, truly disappointing and dissatisfied.
Micah Walker
Ordered online via the sonic app said order would be ready at 2:40pm arrived at the stall at 2:43 waited until 3:10 to get my meal and it was I only warm like it had been sitting.
Atmosphere: 2
Food: 2
Service: 1
Litha P
Well stopped by there but couldn't get my card to work and several people kept bringing their phones to the employees there. So I just left and ate somewhere else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken, Tots
Darrell Harris
I’ve been to this Sonic several times hoping for something better but it needs to be shut down . Service and wait times are horrible
Sonic in Homewood Where the Ice Melts Faster Than Their Customer Service”
Pulled up yesterday with my man to get a big lemonade slush it was hot as hell, we just wanted a cool moment. But y’all made it feel like we pulled up to attitude alley with a side of chaos.
Barely any lanes open
Staff clearly couldn’t hear on the speaker
And when they did respond, it was with full attitude and zero clarity
(Yes, I asked for a large lemonade slush with strawberry syrup at the bottom and a touch of cranberry why is that hard?)
The vibe was nasty, the wait was disrespectful, and the energy was giving “we don’t even wanna be here.” Okay but why are you making it everyone else’s problem?
Oh and let’s talk about them street walkers. 👣
I’m all for helping folks get work, but if you gon’ have random folks sitting around cutting down boxes put them in uniform and train them, please.
This ain’t “hood UberEats,” this is a whole Sonic. 🙄
🍧 It’s hot. Life hard. All we wanted was a SLUSH. Why are y’all acting like we asked for Beyoncé on ice?
If customer service is too much, say that.
If hearing is hard, invest in new tech.
If y’all tired, I get it but at least act like customers matter.
Because that lil cup of crushed ice and syrup y’all fumbled?
It just cost y’all a review you’ll never forget.
Yesterday me and my wife had went to get a couple slushes...sounds simple right? .... Mann it just seemed like when we was ordering our food the employee in the speaker was so ready to get us off the mic you didn't even get our order right !? Like we asked for lemonade slushes with a splash of cranberry with a couple of pieces of strawberry...NOT A DAMN STRAWBERRY CRANBERRY SLUSH!?!? 🤦🏾 Like whatever happen to customer service...if you do not like your job just go home ..you don't have to take your day out on everyone... especially paying customers 👀😑
Customer service was fantastic and food was delicious
Disrespectful behavior
Atmosphere: 3
Food: 3
Service: 1
The last two times I’ve been to this location, there’s been an excuse as to why they’re not serving ice cream. The first time, the “computers” were down. This time, we arrived over an hour before close and the ice cream machine was “broken down for cleaning.” I understand an employee wanting to leave immediately when the store closes but shutting down the ice cream machine over an hour before close is unacceptable in my opinion.
Service: 1
Nicest worker of all time, I got the double smasher it was quite delectable. Fries very good too
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Quick service, always get order right
Atmosphere: 5
Food: 5
Service: 5
My visit was better than expected my burger was great and a chocolate shake that was the bomb
Atmosphere: 5
Food: 5
Service: 5
I had a garlic bacon cheeseburger and it was the most disgusting thing i have ever ate in my entire life the employees are rude and disrespectful ? ? my experience with this sonic is horrible
Atmosphere: 1
Food: 1
Service: 1
The onion rings were top notch fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
Woman kept putting frozen cherry lemonade instead of a cherry slushie. When we tried to correct her she started screaming at us and was not willing to change the order. Overall very dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Lady was really rude when we asked to correct the order and she kept putting the order wrong and started yelling. They have no regard for customer service, truly disappointing and dissatisfied.
Ordered online via the sonic app said order would be ready at 2:40pm arrived at the stall at 2:43 waited until 3:10 to get my meal and it was I only warm like it had been sitting.
Atmosphere: 2
Food: 2
Service: 1
Well stopped by there but couldn't get my card to work and several people kept bringing their phones to the employees there. So I just left and ate somewhere else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Chicken, Tots
I’ve been to this Sonic several times hoping for something better but it needs to be shut down . Service and wait times are horrible
Atmosphere: 1
Food: 1
Service: 1
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