If i could leave 0 stars i would, I went on a saturday morning before work. The man at the window didn’t greet us or anything he proceeded to just stare at us if we had did something. Very rude and unwelcoming before that the person i was with we established we would leave a tip like always, But when paying we weren’t shown the screen for the tip option. Weird. We let it go and got the receipt after paying, turns out the cashier picked their own gratuity and didn’t let us know anything! I always come here i love their bacon goudas but after this i’ll rather drive far away THEN come HERE THE WORST it used to be the best 0/10!!
David Parker
The team at this location did not get the memo about being friendlier to customers.
I used mobile order for my Trenta black iced tea and sat outside to work. I then wanted a refill, so I went to the counter.
I was not greeted when walking in and stood at the counter for several minutes without being acknowledged. The barista finally came to the register and I ordered a refill. She charged me full price. I reminded her about $0.50 refills and she knew nothing about it. 2 other associates had to help her. She then turned even more stiff and curt, I guess embarrassed at not knowing. I reassured her she now knew and could then help the next customer with the same request. She did not respond to that but simply said, “here you go” with annoyed body language when I requested the receipt.
I had asked for light ice and no water in the tea. For $5, I want tea not tap water. The supervisor who made it did so with no water but heavy ice. I reminded her I asked for light ice. She then sighed, dumped out the top of the drink, tea and ice, and filled it with the last of the tea in the dispenser. She then called in the headset for more tea to be made as they were out.
So, I still had too much ice and a drink less than full.
No one thanked me for anything.
There is also no trash can on the patio.
Atmosphere: 3
Food: 3
Service: 2
matt harel
Constantly out of ingredients, rude workers.
Maddie Jones
I honestly usually have a great experience getting my morning tea and sandwiches depending on who is working! Yesterday morning was possibly the worst experience i’ve had in customer service. I placed my order at least 10 minutes before i got to the store and then waited another 15 in-store before I had to walk out due to being late to work. I tried asking nicely about my order and all i got was “ i just got on the floor so i don’t know”. Thankfully I was able to get a refund.
Atmosphere: 2
Food: 3
Service: 1
Shamiah Evans
This location is slow compared to others in the area. If you don’t order ahead of time, you will wait at least ten minutes for your order. At minimum. Order ahead and you’ll be fine. However, sometimes ordering ahead isn’t available for location.
Atmosphere: 4
Food: 2
Service: 3
Steven Kreger
Do better if you don’t have the staff to run the lobby at least take care of the 3 customers waiting patiently already inside your store instead of kicking them out of the store and not serving them. Everywhere else I’ve gone they’d lock the door but take care of those already inside cause that’s customer service.
Leah Jones
Usually the staff is kind and helpful and write cute notes on the cups and it's a nice way to start my day. However, I had a difficult experience this morning when my order was incorrect and I politely (I thought I was polite but if I wasn't, I apologize) asked them to re-make it. The drive through worker gave me a dirty look, closed the window, and made angry gestures and seemed to be complaining to a co-worker. The manager opened the window and said they would have to re-charge me if I wanted it to be re-made. I didn't want to pay again so I just took the drink and gave it to a friend. This was the first time I've had a bad experience at this location and the worker could've been having a bad day, but I didn't like how I was treated.
Atmosphere: 4
Food: 4
Service: 3
Tampa Duncan
Drive thru pick up with the app. Faster than fast. Good breakfast burrito, gotta have the Starbucks Siracha sauce on it too!!!
Atmosphere: 5
Food: 5
Service: 5
Carson Chambliss
So friendly and there is never a long line
Atmosphere: 5
Food: 5
Service: 5
Jessica Duke
The young lady and young man who were working inside we're Absolutely AMAZING extremely friendly and so helpful.
PLEASE MAKE SURE THEY GET THE PRAISE THEY DESERVE IT
YOUNG LADIES NAME WAS NELLY SHE SHOULD BE THE MANAGER HERE
They would not let you order in the store. The drive thru line was long, so we went inside and they said we couldn't order in the store.
Atmosphere: 1
Food: 1
Service: 1
Marshall Jones
The white kid with an afro has a serious attitude.
But it's Starbucks. You go there for free Wi-Fi, what else? Oh, right. A "tall" (actually short) coffee that is worse than what you get at McDonalds.
I do appreciate the latte art in the bathroom, though.
Atmosphere: 2
Food: 2
Service: 2
ter b
My only issue with this place is if I ask for extra and pay for extra it means I need the extra some ppl like sweet stuff and I am one of them while others don’t but if someone put extra and pays for it it clearly means they need it. Thanks ?
Atmosphere: 4
Food: 4
Service: 4
Lydia Sisson
This is my go to spot, especially on the weekends! I always bring my pup for her pup cup too! Everyone is super friendly and the quality of the food/drinks is always great! 10/10! ?
If i could leave 0 stars i would, I went on a saturday morning before work. The man at the window didn’t greet us or anything he proceeded to just stare at us if we had did something. Very rude and unwelcoming before that the person i was with we established we would leave a tip like always, But when paying we weren’t shown the screen for the tip option. Weird. We let it go and got the receipt after paying, turns out the cashier picked their own gratuity and didn’t let us know anything! I always come here i love their bacon goudas but after this i’ll rather drive far away THEN come HERE THE WORST it used to be the best 0/10!!
The team at this location did not get the memo about being friendlier to customers.
I used mobile order for my Trenta black iced tea and sat outside to work. I then wanted a refill, so I went to the counter.
I was not greeted when walking in and stood at the counter for several minutes without being acknowledged.
The barista finally came to the register and I ordered a refill. She charged me full price. I reminded her about $0.50 refills and she knew nothing about it. 2 other associates had to help her.
She then turned even more stiff and curt, I guess embarrassed at not knowing.
I reassured her she now knew and could then help the next customer with the same request. She did not respond to that but simply said, “here you go” with annoyed body language when I requested the receipt.
I had asked for light ice and no water in the tea. For $5, I want tea not tap water.
The supervisor who made it did so with no water but heavy ice.
I reminded her I asked for light ice. She then sighed, dumped out the top of the drink, tea and ice, and filled it with the last of the tea in the dispenser. She then called in the headset for more tea to be made as they were out.
So, I still had too much ice and a drink less than full.
No one thanked me for anything.
There is also no trash can on the patio.
Atmosphere: 3
Food: 3
Service: 2
Constantly out of ingredients, rude workers.
I honestly usually have a great experience getting my morning tea and sandwiches depending on who is working! Yesterday morning was possibly the worst experience i’ve had in customer service. I placed my order at least 10 minutes before i got to the store and then waited another 15 in-store before I had to walk out due to being late to work. I tried asking nicely about my order and all i got was “ i just got on the floor so i don’t know”.
Thankfully I was able to get a refund.
Atmosphere: 2
Food: 3
Service: 1
This location is slow compared to others in the area. If you don’t order ahead of time, you will wait at least ten minutes for your order. At minimum. Order ahead and you’ll be fine. However, sometimes ordering ahead isn’t available for location.
Atmosphere: 4
Food: 2
Service: 3
Do better if you don’t have the staff to run the lobby at least take care of the 3 customers waiting patiently already inside your store instead of kicking them out of the store and not serving them. Everywhere else I’ve gone they’d lock the door but take care of those already inside cause that’s customer service.
Usually the staff is kind and helpful and write cute notes on the cups and it's a nice way to start my day. However, I had a difficult experience this morning when my order was incorrect and I politely (I thought I was polite but if I wasn't, I apologize) asked them to re-make it. The drive through worker gave me a dirty look, closed the window, and made angry gestures and seemed to be complaining to a co-worker. The manager opened the window and said they would have to re-charge me if I wanted it to be re-made. I didn't want to pay again so I just took the drink and gave it to a friend.
This was the first time I've had a bad experience at this location and the worker could've been having a bad day, but I didn't like how I was treated.
Atmosphere: 4
Food: 4
Service: 3
Drive thru pick up with the app. Faster than fast. Good breakfast burrito, gotta have the Starbucks Siracha sauce on it too!!!
Atmosphere: 5
Food: 5
Service: 5
So friendly and there is never a long line
Atmosphere: 5
Food: 5
Service: 5
The young lady and young man who were working inside we're Absolutely AMAZING extremely friendly and so helpful.
PLEASE MAKE SURE THEY GET THE PRAISE THEY DESERVE IT
YOUNG LADIES NAME WAS NELLY
SHE SHOULD BE THE MANAGER HERE
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love the Owl House barista. They made my day!
Atmosphere: 5
Food: 5
Service: 5
They would not let you order in the store. The drive thru line was long, so we went inside and they said we couldn't order in the store.
Atmosphere: 1
Food: 1
Service: 1
The white kid with an afro has a serious attitude.
But it's Starbucks. You go there for free Wi-Fi, what else? Oh, right. A "tall" (actually short) coffee that is worse than what you get at McDonalds.
I do appreciate the latte art in the bathroom, though.
Atmosphere: 2
Food: 2
Service: 2
My only issue with this place is if I ask for extra and pay for extra it means I need the extra some ppl like sweet stuff and I am one of them while others don’t but if someone put extra and pays for it it clearly means they need it. Thanks ?
Atmosphere: 4
Food: 4
Service: 4
This is my go to spot, especially on the weekends! I always bring my pup for her pup cup too! Everyone is super friendly and the quality of the food/drinks is always great! 10/10! ?
Atmosphere: 5
Food: 5
Service: 5
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