I stopped by Starbucks planning to order the new iced lavender cream matcha, but noticed they had ube in another new drink. I was trying to customize everything in the app (I always use it to avoid confusion at the speaker), but couldn’t quite figure out how to combine what I wanted.
My spouse suggested I just go through the drive thru and describe what I wanted, and I’m so glad I did. Nelly took care of us, and she was incredible. She was kind, patient, and immediately understood exactly what I was trying to create: my lavender cream matcha topped with ube (and extra ube!).
When we got to the window, she went above and beyond, she explained what ube is and even offered both of us a sample so we could try it. That level of care and thoughtfulness really stood out.
Hands down, Nelly is one of the best Starbucks employees I’ve ever encountered. She made me feel heard, informed, and genuinely cared for. If you ever get the chance to order from her, you’re in great hands. Thank you so much, Nelly!
Atmosphere: 5
Food: 5
Service: 5
Jana Ford
We ordered two drinks, egg whites, and chips online at 8:10 AM. The original ready time was estimated at 8:20 AM. When we approached the restaurant the time changed to 8:27 AM. We would’ve cancelled this order as this was going to make us late but there was no option. While waiting for the food, by 8:31 the order was still not ready. I said I’d like to just grab my chips and leave as I’m already late, the man behind the counter said, “Everybody’s in a rush on the weekend.” Scoffing at me. The woman behind the counter was running around trying to get everyone’s orders ready while this man was moving slowly and being rude. I was super sweet, hating the conflict already, and I wasn’t asking for a refund or trying to make a scene. I felt like someone should know this man on shift on 3/14/2026 at 8:30 AM should be coached on customer service, and being more effective/productive during his shift. Thank you!
Service: 1
Para Que
The WORST drive thru service I’ve ever experience is always at this Starbucks. They always got an attitude and will literally ignore you when you ask them anything at the window. They roll their eyes at you too. This location needs to remember their standards and this new “green apron service” because obviously they didn’t get the memo.
Atmosphere: 1
Food: 2
Service: 1
Sonya Glasgow
Wish I could give zero stars. Ziggy( manager) really needs to get his employees in check. Tae at the front was the most rude person who’s ever talked to me. She gave me the neck roll and so much attitude. I will not be coming back to this location EVER! Clearly by reading below this manager does not seem to care about this.
Atmosphere: 1
Service: 1
Taegen Moore
They were out of everything I tried to order so the girl modified the drink I wanted, and even though I said venti many times she handed me a tall. Then I tasted the coffee and it tasted like nothing so I just wasted $8 on nothing
Atmosphere: 3
Food: 2
Service: 3
Jamal Beast
Amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
Demian Camacho Santa Ana
I am not someone who typically leaves reviews—good or bad—as I often feel they miss the point or fail to lead to meaningful change. However, as a seasoned food and beverage operator with decades of experience in the service industry, I feel it is my responsibility to share the experience I had at this drive-thru location. I ordered two drinks: one iced and one hot. When we arrived at the window, I was the one who greeted the staff member (as is customary, the person providing service usually initiates the greeting). I was handed two cold drinks and was then rudely asked if we wanted a straw. I replied “yes,” at which point the employee rolled her eyes and abruptly shut the window. When she returned, I calmly let her know that one of the drinks was supposed to be hot, not cold. She closed the window again, visibly annoyed, without acknowledging the mistake or offering an apology. I waited in my car while the issue was presumably being corrected. I was then handed a lukewarm drink. I said “thank you” politely and genuinely. There was no response. My friend sitting next to me even commented on how rude the interaction was. I repeated “thank you” more clearly—still nothing. Eventually, out of frustration, I raised my voice slightly and said, “I said thank you,” as I felt completely ignored throughout the interaction. What made this experience especially disappointing is that I had tipped approximately 35%, which I believe is more than generous for a drive-thru transaction. To be clear, my frustration was not about the incorrect order, the lukewarm beverage, or even the premium price. It was entirely about the complete lack of customer service—more accurately, the absence of any basic courtesy or acknowledgment. I understand that staffing and training challenges exist across the industry, but this felt less like an individual issue and more like a cultural problem at this particular location. Unfortunately, I will not be returning, nor would I recommend this location to anyone who expects to be treated with basic respect. There are many local options and other Starbucks locations in the city that provide far better service. I hope management takes this feedback seriously and addresses it promptly before continued poor service negatively impacts the business further.
Food: 3
Service: 1
Ron
Meets all my expectations that I would expect of a Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Li Gaby
If i could leave 0 stars i would, I went on a saturday morning before work. The man at the window didn’t greet us or anything he proceeded to just stare at us if we had did something. Very rude and unwelcoming before that the person i was with we established we would leave a tip like always, But when paying we weren’t shown the screen for the tip option. Weird. We let it go and got the receipt after paying, turns out the cashier picked their own gratuity and didn’t let us know anything! I always come here i love their bacon goudas but after this i’ll rather drive far away THEN come HERE THE WORST it used to be the best 0/10!!
David Parker
The team at this location did not get the memo about being friendlier to customers.
I used mobile order for my Trenta black iced tea and sat outside to work. I then wanted a refill, so I went to the counter.
I was not greeted when walking in and stood at the counter for several minutes without being acknowledged. The barista finally came to the register and I ordered a refill. She charged me full price. I reminded her about $0.50 refills and she knew nothing about it. 2 other associates had to help her. She then turned even more stiff and curt, I guess embarrassed at not knowing. I reassured her she now knew and could then help the next customer with the same request. She did not respond to that but simply said, “here you go” with annoyed body language when I requested the receipt.
I had asked for light ice and no water in the tea. For $5, I want tea not tap water. The supervisor who made it did so with no water but heavy ice. I reminded her I asked for light ice. She then sighed, dumped out the top of the drink, tea and ice, and filled it with the last of the tea in the dispenser. She then called in the headset for more tea to be made as they were out.
So, I still had too much ice and a drink less than full.
I honestly usually have a great experience getting my morning tea and sandwiches depending on who is working! Yesterday morning was possibly the worst experience i’ve had in customer service. I placed my order at least 10 minutes before i got to the store and then waited another 15 in-store before I had to walk out due to being late to work. I tried asking nicely about my order and all i got was “ i just got on the floor so i don’t know”. Thankfully I was able to get a refund.
Atmosphere: 2
Food: 3
Service: 1
Shamiah Evans
This location is slow compared to others in the area. If you don’t order ahead of time, you will wait at least ten minutes for your order. At minimum. Order ahead and you’ll be fine. However, sometimes ordering ahead isn’t available for location.
Atmosphere: 4
Food: 2
Service: 3
Steven Kreger
Do better if you don’t have the staff to run the lobby at least take care of the 3 customers waiting patiently already inside your store instead of kicking them out of the store and not serving them. Everywhere else I’ve gone they’d lock the door but take care of those already inside cause that’s customer service.
Leah Jones
Usually the staff is kind and helpful and write cute notes on the cups and it's a nice way to start my day. However, I had a difficult experience this morning when my order was incorrect and I politely (I thought I was polite but if I wasn't, I apologize) asked them to re-make it. The drive through worker gave me a dirty look, closed the window, and made angry gestures and seemed to be complaining to a co-worker. The manager opened the window and said they would have to re-charge me if I wanted it to be re-made. I didn't want to pay again so I just took the drink and gave it to a friend. This was the first time I've had a bad experience at this location and the worker could've been having a bad day, but I didn't like how I was treated.
I stopped by Starbucks planning to order the new iced lavender cream matcha, but noticed they had ube in another new drink. I was trying to customize everything in the app (I always use it to avoid confusion at the speaker), but couldn’t quite figure out how to combine what I wanted.
My spouse suggested I just go through the drive thru and describe what I wanted, and I’m so glad I did. Nelly took care of us, and she was incredible. She was kind, patient, and immediately understood exactly what I was trying to create: my lavender cream matcha topped with ube (and extra ube!).
When we got to the window, she went above and beyond, she explained what ube is and even offered both of us a sample so we could try it. That level of care and thoughtfulness really stood out.
Hands down, Nelly is one of the best Starbucks employees I’ve ever encountered. She made me feel heard, informed, and genuinely cared for. If you ever get the chance to order from her, you’re in great hands. Thank you so much, Nelly!
Atmosphere: 5
Food: 5
Service: 5
We ordered two drinks, egg whites, and chips online at 8:10 AM. The original ready time was estimated at 8:20 AM. When we approached the restaurant the time changed to 8:27 AM. We would’ve cancelled this order as this was going to make us late but there was no option. While waiting for the food, by 8:31 the order was still not ready. I said I’d like to just grab my chips and leave as I’m already late, the man behind the counter said, “Everybody’s in a rush on the weekend.” Scoffing at me. The woman behind the counter was running around trying to get everyone’s orders ready while this man was moving slowly and being rude. I was super sweet, hating the conflict already, and I wasn’t asking for a refund or trying to make a scene. I felt like someone should know this man on shift on 3/14/2026 at 8:30 AM should be coached on customer service, and being more effective/productive during his shift. Thank you!
Service: 1
The WORST drive thru service I’ve ever experience is always at this Starbucks. They always got an attitude and will literally ignore you when you ask them anything at the window. They roll their eyes at you too. This location needs to remember their standards and this new “green apron service” because obviously they didn’t get the memo.
Atmosphere: 1
Food: 2
Service: 1
Wish I could give zero stars. Ziggy( manager) really needs to get his employees in check. Tae at the front was the most rude person who’s ever talked to me. She gave me the neck roll and so much attitude. I will not be coming back to this location EVER! Clearly by reading below this manager does not seem to care about this.
Atmosphere: 1
Service: 1
They were out of everything I tried to order so the girl modified the drink I wanted, and even though I said venti many times she handed me a tall. Then I tasted the coffee and it tasted like nothing so I just wasted $8 on nothing
Atmosphere: 3
Food: 2
Service: 3
Amazing 🤩
Atmosphere: 5
Food: 5
Service: 5
I am not someone who typically leaves reviews—good or bad—as I often feel they miss the point or fail to lead to meaningful change. However, as a seasoned food and beverage operator with decades of experience in the service industry, I feel it is my responsibility to share the experience I had at this drive-thru location.
I ordered two drinks: one iced and one hot. When we arrived at the window, I was the one who greeted the staff member (as is customary, the person providing service usually initiates the greeting). I was handed two cold drinks and was then rudely asked if we wanted a straw. I replied “yes,” at which point the employee rolled her eyes and abruptly shut the window.
When she returned, I calmly let her know that one of the drinks was supposed to be hot, not cold. She closed the window again, visibly annoyed, without acknowledging the mistake or offering an apology. I waited in my car while the issue was presumably being corrected.
I was then handed a lukewarm drink. I said “thank you” politely and genuinely. There was no response. My friend sitting next to me even commented on how rude the interaction was. I repeated “thank you” more clearly—still nothing. Eventually, out of frustration, I raised my voice slightly and said, “I said thank you,” as I felt completely ignored throughout the interaction.
What made this experience especially disappointing is that I had tipped approximately 35%, which I believe is more than generous for a drive-thru transaction.
To be clear, my frustration was not about the incorrect order, the lukewarm beverage, or even the premium price. It was entirely about the complete lack of customer service—more accurately, the absence of any basic courtesy or acknowledgment.
I understand that staffing and training challenges exist across the industry, but this felt less like an individual issue and more like a cultural problem at this particular location. Unfortunately, I will not be returning, nor would I recommend this location to anyone who expects to be treated with basic respect. There are many local options and other Starbucks locations in the city that provide far better service.
I hope management takes this feedback seriously and addresses it promptly before continued poor service negatively impacts the business further.
Food: 3
Service: 1
Meets all my expectations that I would expect of a Starbucks.
Atmosphere: 5
Food: 5
Service: 5
If i could leave 0 stars i would, I went on a saturday morning before work. The man at the window didn’t greet us or anything he proceeded to just stare at us if we had did something. Very rude and unwelcoming before that the person i was with we established we would leave a tip like always, But when paying we weren’t shown the screen for the tip option. Weird. We let it go and got the receipt after paying, turns out the cashier picked their own gratuity and didn’t let us know anything! I always come here i love their bacon goudas but after this i’ll rather drive far away THEN come HERE THE WORST it used to be the best 0/10!!
The team at this location did not get the memo about being friendlier to customers.
I used mobile order for my Trenta black iced tea and sat outside to work. I then wanted a refill, so I went to the counter.
I was not greeted when walking in and stood at the counter for several minutes without being acknowledged.
The barista finally came to the register and I ordered a refill. She charged me full price. I reminded her about $0.50 refills and she knew nothing about it. 2 other associates had to help her.
She then turned even more stiff and curt, I guess embarrassed at not knowing.
I reassured her she now knew and could then help the next customer with the same request. She did not respond to that but simply said, “here you go” with annoyed body language when I requested the receipt.
I had asked for light ice and no water in the tea. For $5, I want tea not tap water.
The supervisor who made it did so with no water but heavy ice.
I reminded her I asked for light ice. She then sighed, dumped out the top of the drink, tea and ice, and filled it with the last of the tea in the dispenser. She then called in the headset for more tea to be made as they were out.
So, I still had too much ice and a drink less than full.
No one thanked me for anything.
There is also no trash can on the patio.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Constantly out of ingredients, rude workers.
I honestly usually have a great experience getting my morning tea and sandwiches depending on who is working! Yesterday morning was possibly the worst experience i’ve had in customer service. I placed my order at least 10 minutes before i got to the store and then waited another 15 in-store before I had to walk out due to being late to work. I tried asking nicely about my order and all i got was “ i just got on the floor so i don’t know”.
Thankfully I was able to get a refund.
Atmosphere: 2
Food: 3
Service: 1
This location is slow compared to others in the area. If you don’t order ahead of time, you will wait at least ten minutes for your order. At minimum. Order ahead and you’ll be fine. However, sometimes ordering ahead isn’t available for location.
Atmosphere: 4
Food: 2
Service: 3
Do better if you don’t have the staff to run the lobby at least take care of the 3 customers waiting patiently already inside your store instead of kicking them out of the store and not serving them. Everywhere else I’ve gone they’d lock the door but take care of those already inside cause that’s customer service.
Usually the staff is kind and helpful and write cute notes on the cups and it's a nice way to start my day. However, I had a difficult experience this morning when my order was incorrect and I politely (I thought I was polite but if I wasn't, I apologize) asked them to re-make it. The drive through worker gave me a dirty look, closed the window, and made angry gestures and seemed to be complaining to a co-worker. The manager opened the window and said they would have to re-charge me if I wanted it to be re-made. I didn't want to pay again so I just took the drink and gave it to a friend.
This was the first time I've had a bad experience at this location and the worker could've been having a bad day, but I didn't like how I was treated.
Atmosphere: 4
Food: 4
Service: 3
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