I’ll never come back to this location. My tuna was the amount of a condiment instead of the main meat. I had to get al the veggies possible to make a decent lunch for $15. I’ll be going down the street to Jimmy John’s for now on and will advise everyone in my building to do the same.
Ivorie Crear
The food is good, but the communication is awful.
J B
Went in with a coupon for a sub and was told I was limited to the standard ham, turkey, or regular chicken by the woman in charge. It was late and I, short on time, decided to pay full price for a poorly prepared Great Garlic. The ingredients were not spread throughout the sandwich resulting in bites full of one veggie at a time. And the sauce and mayo only on one side of the sandwich. The young girl that made my sandwich seemed to be in training but the woman in charge was no help. Downloaded the app today and guess what? I used the coupon no problem for a Great Garlic.
Food: 2
Service: 1
Ronnie Clements
The wait in line wasn’t too long and the two girls were sweet. After receiving my order, I went to the seating area and began to eat.I decided to get a refill and pushed the ice dispenser. Surprisingly, a large fly wrapped in a sheet of slimy algae popped out into what was left of my drink. My stomach shrank. I carried my cup to the counter to show one of the girls. She looked into my cup and without acknowledging the insect in the green bedsheet resting between my ice cubes, said,” I guess you want another cup.” I said, “no.”
Atmosphere: 1
Food: 3
Service: 2
BamaRowersMom
The quality of the food was not the best and I no longer think Subway is a good value for the money. I ordered a salad with turkey, and something in the salad had a very off taste. Also, the salad bowls are much smaller than they used to be, and the price is much higher for what you get; it was $12 for basically a small side salad with a few slices of turkey. They put the same amount of veggies on a sandwich! I mean this thing was tiny! I won’t be going back, as there are other restaurants in the area with better tasting and more filling salads.
Jacob L.
The food was great, but the lady at the checkout put it in as 2 carbonated drinks instead of two chocolate milks but they did change it back to two chocolate milks and three cookies and but service could be a little bit better
Keith Swofford
I've been to this Subway a few times, but my latest visit was a doozy. This location managed to get all 3 strikes on a single visit:1) When I arrived at the store, I told them my name and they attempted to give me someone else's order. I don't think they even looked at the name.2) The Subway app accepted my order, charged my card, then 20 minutes later, cancelled the order right before my pickup time. The store manager denied the ability to cancel orders (which may or may not be true) and was unwilling to assist with reimbursement process, saying that I needed to contact corporate - even though the cancellation notice in the app said to "contact the store where order was placed."3) Even after showing a receipt of payment and multiple email confirmations, they never offered to make my order. I was simply told that there's nothing she could do and for me to submit a form through their website.Subway managed to somehow make THEIR software glitch my problem and now I'm stuck filling out forms that will likely be ignored and result in me being $13 lighter with nothing to show for it.I think I'm done here.
GROVER KITCHENS
Fast service and good food. We took a group on a field trip and we're had fast and prompt service.
Atmosphere: 4
Food: 4
Service: 4
John Smith
If they accepted all the coupons and didn't have restrictions on them they would get 5 stars. Not the workers' fault. That's the franchise owner's decision. I won't be there often...
This was definitely disappointing. I have never seen a Subway use the minimal amount of everything on a sub. Three employees, and all were dry and non engaging. What really makes this sad, it is downtown Birmingham. I will never return to this location.
Gulliver Arkham
Always fresh, fast and good.
Renwick Jones
One guy serving many! He was great.
Grace Giovanetti
Only went because I had a 2.99 for 6 inch sub coupon for joining the text club on Subway's main website. Upon checking out, I showed the employee the coupon (which expires after a 5 minute timer) and she claimed she'd never heard of this coupon. So, I had to pay $7 for a sandwich I was supposed to pay $3 for, and the coupon timed out so I can't even use it elsewhere. Poor customer service, won't be back."Now you're only one step away from collecting your first weekly text offer. Just reply to the confirmation text we're sending to your phone and you'll be good to go.By replying to the confirmation text, you are confirming your agreement to receive up to 10 autodialed ads and other marketing messages per month from Subway at your phone #. Your consent is not a condition of making any purchase. Message and data rates may apply. For help, text HELP to 782929. To opt-out, text STOP to 782929."
I’ll never come back to this location. My tuna was the amount of a condiment instead of the main meat. I had to get al the veggies possible to make a decent lunch for $15. I’ll be going down the street to Jimmy John’s for now on and will advise everyone in my building to do the same.
The food is good, but the communication is awful.
Went in with a coupon for a sub and was told I was limited to the standard ham, turkey, or regular chicken by the woman in charge. It was late and I, short on time, decided to pay full price for a poorly prepared Great Garlic. The ingredients were not spread throughout the sandwich resulting in bites full of one veggie at a time. And the sauce and mayo only on one side of the sandwich. The young girl that made my sandwich seemed to be in training but the woman in charge was no help. Downloaded the app today and guess what? I used the coupon no problem for a Great Garlic.
Food: 2
Service: 1
The wait in line wasn’t too long and the two girls were sweet. After receiving my order, I went to the seating area and began to eat.I decided to get a refill and pushed the ice dispenser. Surprisingly, a large fly wrapped in a sheet of slimy algae popped out into what was left of my drink. My stomach shrank. I carried my cup to the counter to show one of the girls. She looked into my cup and without acknowledging the insect in the green bedsheet resting between my ice cubes, said,” I guess you want another cup.” I said, “no.”
Atmosphere: 1
Food: 3
Service: 2
The quality of the food was not the best and I no longer think Subway is a good value for the money. I ordered a salad with turkey, and something in the salad had a very off taste. Also, the salad bowls are much smaller than they used to be, and the price is much higher for what you get; it was $12 for basically a small side salad with a few slices of turkey. They put the same amount of veggies on a sandwich! I mean this thing was tiny! I won’t be going back, as there are other restaurants in the area with better tasting and more filling salads.
The food was great, but the lady at the checkout put it in as 2 carbonated drinks instead of two chocolate milks but they did change it back to two chocolate milks and three cookies and but service could be a little bit better
I've been to this Subway a few times, but my latest visit was a doozy. This location managed to get all 3 strikes on a single visit:1) When I arrived at the store, I told them my name and they attempted to give me someone else's order. I don't think they even looked at the name.2) The Subway app accepted my order, charged my card, then 20 minutes later, cancelled the order right before my pickup time. The store manager denied the ability to cancel orders (which may or may not be true) and was unwilling to assist with reimbursement process, saying that I needed to contact corporate - even though the cancellation notice in the app said to "contact the store where order was placed."3) Even after showing a receipt of payment and multiple email confirmations, they never offered to make my order. I was simply told that there's nothing she could do and for me to submit a form through their website.Subway managed to somehow make THEIR software glitch my problem and now I'm stuck filling out forms that will likely be ignored and result in me being $13 lighter with nothing to show for it.I think I'm done here.
Fast service and good food. We took a group on a field trip and we're had fast and prompt service.
Atmosphere: 4
Food: 4
Service: 4
If they accepted all the coupons and didn't have restrictions on them they would get 5 stars. Not the workers' fault. That's the franchise owner's decision. I won't be there often...
Atmosphere: 5
Food: 4
Service: 3
Not fresh.
Restaurantji Recommends
This was definitely disappointing. I have never seen a Subway use the minimal amount of everything on a sub. Three employees, and all were dry and non engaging. What really makes this sad, it is downtown Birmingham. I will never return to this location.
Always fresh, fast and good.
One guy serving many! He was great.
Only went because I had a 2.99 for 6 inch sub coupon for joining the text club on Subway's main website. Upon checking out, I showed the employee the coupon (which expires after a 5 minute timer) and she claimed she'd never heard of this coupon. So, I had to pay $7 for a sandwich I was supposed to pay $3 for, and the coupon timed out so I can't even use it elsewhere. Poor customer service, won't be back."Now you're only one step away from collecting your first weekly text offer. Just reply to the confirmation text we're sending to your phone and you'll be good to go.By replying to the confirmation text, you are confirming your agreement to receive up to 10 autodialed ads and other marketing messages per month from Subway at your phone #. Your consent is not a condition of making any purchase. Message and data rates may apply. For help, text HELP to 782929. To opt-out, text STOP to 782929."
Good service