I used to LOVE Wendy's. I still like them when you can actually order your food as you want it.
Instead, at least at this location, you are forced to order at a kiosk. For me it's slower and I didn't get my combo the way I thought I was ordering. When my food actually arrived my hamburger was NOT as I had 'ordered' on the kiosk. At least so I thought.
When I took it back to the counter the lady asked my name (which I did not provide and presume they got from my card which I didn't like as I prefer to use an alias in public) and then proceeded to rotate the screen for me to see how I ordered it. She then said, "We can fix it.". I had neither the time (as it took them much longer to fix my meal as it had for years in the past) nor did I have the interest in wasting my time with someone who I thought had treated me rudely by rising the screen instead of just listening to what I had attempted to order and 'fixing it'.
I give this location my list possible score and do not intend to go back to it again. Good luck if you go. You'll need to take your time and be on your toes to get it right if you want it ANY other way than it it usually made by default. 😞
Atmosphere: 1
Food: 1
Service: 1
Amy L
Severely understaffed
Service: 1
Sean Reid
Just left wendy’s and there was a piece of lettuce in this cinnamon pull apart with about 4 bites in. Service was good, but check your food.
Jay Gremillion
Just felt it was fair to praise this location for their improvement over the last year or so. Really, since it was reopened it has been the best Wendy’s in the Birmingham area. None of the others seem to come close.
Atmosphere: 5
Food: 5
Service: 5
joseph davis
Hot and fresh
Food: 5
Service: 4
Recommended dishes: Hamburger
sierra thompson
DO NOT EAT THEIR CHILI !!!!! I got e-Coli 10 hours after eating their chili- it was the only thing I ate that day and it was a large bowl. It was the worst experience of my life…I genuinely thought I was dying and had to go to the hospital for severe dehydration and get an IV, it lasted 48 miserable hours and my hospital visit was $700….all from eating Wendy’s on 280’s chili. I then called and spoke to the manager to let him know- he then proceeded to tell me it was NOT from them, and no one “has ever gotten sick from them and they serve chili all day everyday”. Not a single “I’m so sorry that happened”, no accountability or sympathy. The manager genuinely could not be bothered. Not to mention this is THE WORST location ever with the WORST service ever, and not a single ounce of customer service or kindness. Read the reviews before you choose to eat here…..
Atmosphere: 1
Food: 1
Service: 1
TheGoodbar9
Food pretty good. Sometimes mis on the seasoning. Service could be more friendly and faster
Atmosphere: 4
Food: 4
Service: 4
George George
Very professional crew there. The young woman Keisha really got my order out fast with smiles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Whitney
Just left this Wendy’s. The manager touched my French toast sticks with her bare hands. Once she saw me see her she immediately put on gloves how disgusting. As a manager, you should know better I would advise people to not eat at this location. She has dreads in her hair and she is slim. I just can’t believe she thought I was about to eat those French toast sticks, frozen or not once I saw her, put them in the fryer without gloves on.I’m so pissed off because I really really wanted my food. Somebody needs to fire her immediately.
On top of me still not receiving my refund. It’s been 2 days.
Atmosphere: 1
Food: 1
Service: 1
Katelyn C
The drive through line like was super long when I arrived and I was worried I'd be in the line for 30 minutes...I was out of there within 5 minutes. Now you'd think that with that would mean the food wouldn't be as good due to that, but when I ate everything was great. Honestly I'm just impressed, they handled that rush really well.
Stopped for breakfast on a Sunday, first time having Wendy’s breakfast. The staff were SO patient and friendly. The food was great too!
Food: 5
Service: 5
Tania
Just left there and my fries taste like straight up FISH! Sandwich taste weird like old oil, something just taste very bad about it. Gave it to my dogs. I keep giving them chances but this the last time I’ll go to this location. I either get bad tasting food or diarrhea. Most times both.
I used to LOVE Wendy's. I still like them when you can actually order your food as you want it.
Instead, at least at this location, you are forced to order at a kiosk. For me it's slower and I didn't get my combo the way I thought I was ordering. When my food actually arrived my hamburger was NOT as I had 'ordered' on the kiosk. At least so I thought.
When I took it back to the counter the lady asked my name (which I did not provide and presume they got from my card which I didn't like as I prefer to use an alias in public) and then proceeded to rotate the screen for me to see how I ordered it. She then said, "We can fix it.". I had neither the time (as it took them much longer to fix my meal as it had for years in the past) nor did I have the interest in wasting my time with someone who I thought had treated me rudely by rising the screen instead of just listening to what I had attempted to order and 'fixing it'.
I give this location my list possible score and do not intend to go back to it again. Good luck if you go. You'll need to take your time and be on your toes to get it right if you want it ANY other way than it it usually made by default. 😞
Atmosphere: 1
Food: 1
Service: 1
Severely understaffed
Service: 1
Just left wendy’s and there was a piece of lettuce in this cinnamon pull apart with about 4 bites in. Service was good, but check your food.
Just felt it was fair to praise this location for their improvement over the last year or so. Really, since it was reopened it has been the best Wendy’s in the Birmingham area. None of the others seem to come close.
Atmosphere: 5
Food: 5
Service: 5
Hot and fresh
Food: 5
Service: 4
Recommended dishes: Hamburger
DO NOT EAT THEIR CHILI !!!!!
I got e-Coli 10 hours after eating their chili- it was the only thing I ate that day and it was a large bowl. It was the worst experience of my life…I genuinely thought I was dying and had to go to the hospital for severe dehydration and get an IV, it lasted 48 miserable hours and my hospital visit was $700….all from eating Wendy’s on 280’s chili. I then called and spoke to the manager to let him know- he then proceeded to tell me it was NOT from them, and no one “has ever gotten sick from them and they serve chili all day everyday”. Not a single “I’m so sorry that happened”, no accountability or sympathy. The manager genuinely could not be bothered.
Not to mention this is THE WORST location ever with the WORST service ever, and not a single ounce of customer service or kindness. Read the reviews before you choose to eat here…..
Atmosphere: 1
Food: 1
Service: 1
Food pretty good. Sometimes mis on the seasoning. Service could be more friendly and faster
Atmosphere: 4
Food: 4
Service: 4
Very professional crew there. The young woman Keisha really got my order out fast with smiles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Just left this Wendy’s. The manager touched my French toast sticks with her bare hands. Once she saw me see her she immediately put on gloves how disgusting. As a manager, you should know better I would advise people to not eat at this location. She has dreads in her hair and she is slim. I just can’t believe she thought I was about to eat those French toast sticks, frozen or not once I saw her, put them in the fryer without gloves on.I’m so pissed off because I really really wanted my food. Somebody needs to fire her immediately.
On top of me still not receiving my refund. It’s been 2 days.
Atmosphere: 1
Food: 1
Service: 1
The drive through line like was super long when I arrived and I was worried I'd be in the line for 30 minutes...I was out of there within 5 minutes. Now you'd think that with that would mean the food wouldn't be as good due to that, but when I ate everything was great. Honestly I'm just impressed, they handled that rush really well.
Food: 5
Service: 5
Restaurantji Recommends
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Got the Dave's double with chicken nuggets. Cooked to perfection and I appreciated the service, very courteous employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty, Crispy Chicken blt
Stopped for breakfast on a Sunday, first time having Wendy’s breakfast. The staff were SO patient and friendly. The food was great too!
Food: 5
Service: 5
Just left there and my fries taste like straight up FISH! Sandwich taste weird like old oil, something just taste very bad about it. Gave it to my dogs. I keep giving them chances but this the last time I’ll go to this location. I either get bad tasting food or diarrhea. Most times both.
Atmosphere: 3
Food: 1
Service: 4
Terrible excuse for a five dollar sandwich
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