Jack's Family Restaurant
$ • Fast Food, Burgers
Hours:
15865 AL-216, Brookwood
(205) 614-3827
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Customers' Favorites
Jack's Family Restaurant Reviews
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We ordered and then we’re given our cups to get drinks. I noticed something brown near the top of the cup rim. I brought it to the young lady’s attention and she gave me a funny look but replaced the cup. I had ordered a strawberry milkshake and when I got it the lid had some black stuff that looked suspiciously like black mold. I brought it to the young ladies attention and she tried to tell me it was probably from a milkshake made prior to mine that had crushed cookies...read full review
Order Box of Chicken. Wait for 15 minutes in-line and then get to window with them saying will be 30 minutes. Why wouldn’t someone tell you that information while ordering or come out to truck to tell you where not waiting for nothing. Instead of saying Sorry not my fault. It is your fault if working.
Menu
Hours
| Monday | 4AM - 10PM |
| Tuesday | 4AM - 10PM |
| Wednesday | 4AM - 10PM |
| Thursday | 4AM - 10PM |
| Friday | 4AM - 11PM |
| Saturday | 4:30AM - 11PM |
| Sunday | 5:30AM - 10PM |
Jack's Family Restaurant is a welcoming and clean place that offers good food and friendly service. Customers often praise the freshness and flavor of the meals, which are made exactly as ordered. Popular dishes include the bacon Jack combo and chicken finger meal with green beans and mashed potatoes. The restaurant features a cozy fireplace, creating a comfortable atmosphere for diners. The staff is described as friendly, patient, and attentive, with particular praise for the young lady at the front counter who multitasks well and provides professional service. Despite some reports of issues such as missing sides on large orders and occasional inconsistencies, many guests appreciate the effort to resolve problems when they arise. The restaurant is noted for its fast and organized service, even during busy times. Overall, Jack's Family Restaurant is recommended for those seeking good food, a laid-back environment, and caring staff. Visitors often leave satisfied with their experience, highlighting the quality of the food and the kindness of the team.