Firehouse Subs Cullman

Absolutely HORRIBLE the last time I was there. Started off in drive thru behind 2 other vehicles at 820pm sat there was about 7 min and the car in front of me moved from the line and parked. The car at the speaker was still sitting there. It didn't seem like anyone was at the speaker, so I, too, got out of line and parked to go inside and order. When I walked in, the cashier wasn't friendly at all. There were about 6 employees just in a huddle in the back. Once I ordered, the cashier slammed my cup down on the counter as though she was upset. I made my drink and stood beside the gentleman that got out of the drive thru line. I asked him how long he waited, and he said about 10 min. Then apparently, the driver of the first car that was in the line came in to order as well. He said no one came to the speaker. I'm not sure if the drive-thru closes early, but if so, it's not hard to at least acknowledge the customer and let them know.
To top it off, they called my name for me to get my order, and they didn't put it in a bag or a tray. When I asked for a bag, she tossed it up on the counter for me to bag it. I usually just let things go and don't make a big fuss, but everyone who was working that night should all have to go through some sort of customer service class. Very rude and disrespectful group of employees. The food tasted great, but the service was awful

Atmosphere: 1

Food: 4

Service: 1

Store is much bigger than the ones we visited in Florida while on vacation. Sandwiches we great.

Atmosphere: 5

Food: 5

Service: 5

The o ly issue we had was none of us received a pickle spear.

Atmosphere: 5

Food: 5

Service: 5

Freshest salad in town in regards of greens and meat. However, I’ve ordered the same salad five times in the past three weeks through the app. Four of the five have been incorrect. I hope service changes in which I can change my rating but until then, two stars

Food: 5

Service: 1

Always get great customer service. Everyone is just so friendly. What you want when you enter.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, New York Steamer, Italian Combo, Hook & Ladder

Always a great place. I love the hero and bacon chicken ranch.great staff, very friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Firehouse Hero, Pepperoni Pizza Meatball Sub, Hook & Ladder Combo, Firehouse Steak & Cheese Combo, Engineer Combo, Hook & Ladder

Firehouse sub in cullman has a very rude manager. We had 1 sandwich that was steak and cheese only and 1 that was suppose to be regular. They made both only mayo . No big deal. They made another 1 and yep it was mayo only. When I confronted the manager he argued with me about it and me standing there with the sandwich. He would not make it right. Very poor customer service

Atmosphere: 4

Food: 5

Service: 1

Greeted by a friendly cashier. Ordering was quick and accurate. Order was filled in timely manner. Food was warm, delicious and well presented. Overall a very good experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Hook & Ladder

Best sub shop around. Great company.

Atmosphere: 5

Food: 5

Service: 5

Food was good, order was accurate, staff was friendly and sandwiches were made well. It was a great value with the TMobile Tuesdays offer as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Love firehouse subs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer

Always good but getting little expensive

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Combo, Hook & Ladder

Ordered an Engineer sub. Which is turkey, mushrooms, lettuce, onion, tomato, deli mustard all steamed on a wheat bun.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer

I like the Firehouse franchise. This was my first visit to the Cullman location and it was sub-par for the brand. Visited at 11:40 AM on Sunday 11/17/2024 and there were two couples sitting down eating and one gentleman ordering take-out. When it was my turn to order, the cashier made no eye contact and did not say a word. Just looked down at her screen. I figured that she was looking at something on her screen but after nearly a full minute of her not acknowledging me, I asked if she was waiting for me. She finally looked at me and said yes. I then ordered. When the screen asked for a tip amount, I chose zero since they are not making less than minimum wage (subject to tip-credit) and it is not a full-service restaurant. When I clicked on no-tip, it cancelled the transaction. She rang it up again and the same thing happened. Only when I finally chose a tip, did the order go through. This leads me to believe that a tip is required, which is absurd.
I then went to get a drink from the touch screen soda machine and found that all of the zero-sugar options other than Dr. Pepper and Root beer were out. I chose root beer and it dispensed soda water and coloring, but no flavoring. I then tried the Dr. Pepper and it was the same. I then tried Vitamin water and it was the same. When I said something about it to another staff member, they said that it should be working, which it was not. I imagine that the church crowd that was arriving as I left likely complained about the drink situation and hopefully they had more away with the staff than I did. I got some unsweetened tea, which was fine and then tried to find a clean table, which was difficult. The food was ready in a reasonable amount of time and it was as-expected. The service here is not good and I doubt that I will return. In fairness, it is extremely hard to find good service at restaurants anywhere in Cullman and this is no exception.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Firehouse Hero, New York Steamer

Brisket smokehouse cheddar is my favorite

Atmosphere: 5

Food: 5

Service: 5