Zaxbys Chicken Fingers & Buffalo Wings

I normally always choose zaxbys over foo because I love them fries and how seasoned they are. Today I was a bit disappointed because there wasn’t hardly much seasoning at all, but it’s aight still pretty good. ✌️😗

We went during a big rush and tables needed wiped down but it wasn't nasty just a few crumbs. Overall the rest of the restaurant was very clean. And good employees that were courteous and helpful.

Atmosphere: 4

Food: 5

Service: 5

I really like zaxby's and the food here is normally good. I do not recommend this location due to the service specifically ordering curbside. If you order ahead just go inside. Everytime I order curbside I either wait for 30 minutes or have to go inside. Food may or may not be cold. Drive-thru during the day is a safe bet, but at night expect to wait around 30 minutes to an hour for food. Also if you go inside at night dont expect to be helped for about 10 minutes. Managers will see you through there little peep hole, but won't acknowledge you. Basically good luck if you order at night...

Atmosphere: 1

Food: 4

Service: 1

Went in to get a drink and the soda fountains weren't working. I was asking for a tea anyway which they had and they refused to let me pay for it and gave it to me with a smile for free. What great service!

Service: 5

Went through the drive through.

Food: 5

Service: 5

It has been a couple of years since I've visited a Zaxby's. Today I was impressed with the quality of the chicken and how well it was cooked. They have also revamped the decor in the dining area. Zaxby's has really stepped up their game. I think I'll give them another shot soon.

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service at the drive thru!

Atmosphere: 5

Food: 5

Service: 5

I went to the drive-through in Spanish Fort Alabama, I ordered “ The chicken, bacon, ranch, loaded fries” when I receive my order before pulling off, I looked inside the Styrofoam to go plate to make sure my order was correct (per standards of any other Zaxby’s) my order had little to no ranch on it. Which defeat the whole purpose of ordering. “The chicken bacon RANCH loaded fries” so I walked in with no attitude as nice as I could possibly ask because it was an inconvenience to the crew, I kindly ask the counter lady if she could put some ranch on it, she kindly said one second as she was about to hand it to the crew in the back, but she was quickly interrupted by a manager who rudely told her do not hand out to anyone in the back. (Which I totally understand cross-contamination) she was not even going to ask what was the issue? I had to simply ask her if she could look at my order as she did and stated “what is the problem” I said “if it is possible, can I please get more ranch” and return. She looked at me with an attitude and and said you (have) to buy a packet for extra ranch. And then I stated “hey, there is little to no ranch on here and I just want some ranch.” And with a attitude, she said no we cannot do that. (With horrible customer service & body language) then my last attempt I stated. “Whenever I stop through Daphne they always add ranch and this loaded fries have a little to nothing.”Her final smart remark she rolled her eyes, puckered her face and said “Well we are not Daphne.” at this point, I felt highly disrespected and unvalued as a customer so I made one remark, which was “Wow you have such a attitude and work at Zaxby’s.” then, as I was walking out, I told the counter lady “thank you so much again, Have a good day…”
As I am eating it I am highly dissatisfied because it is super dry, and sort of upset that I have to do a review because I typically would never do this or any reviews in general but this must be discussed between her and the franchise owner this review will be posted on Google as well.
I am from Central Alabama, and never once had bad customer service from any Zaxby’s today was the first and it was very unexpected from a high-end city. From Birmingham to Gulf Shores this was very disappointing.

Atmosphere: 1

Food: 1

Service: 1

put one more cucumber in my salad when i say not to it’s gonna be a lawsuit. I’m allergic/ paid and never refunded when i legit said im allergic. and i go up there often. I know them salads don’t come pre made. Says made to order. so Get to be being better zaxby’s

Atmosphere: 1

Food: 1

Service: 1

Ordered the 8ct Buffalo shrimp but only received 6. With a drink total was $9. A tad ridiculous for 6 shrimp.

Atmosphere: 2

Food: 2

Employees are rude and food was extremely burnt we had to throw it away! Not edible at all! Waste of $30 I will not be back here!!!

Atmosphere: 1

Food: 1

Service: 1

I placed a pick up order online and when I got home and gave my kids thier meals , all the chicken and shrimp was burnt! I spent $40 just to eat burnt food because I didn't have the time to inconveniently go back for it to be fixed!

Food: 1

Sooo I have never written a review. I had to for this though. They had forgotten my strawberry sauce and instead gave me barbecue sauce. My Lemon pepper sandwhich was suppose to be a dry rub but it instead came dripping then there I wanted no tomato and there was no tomato or lettuce. I hate to be that guy, but I was just baffled by the strawberry- barbecue switch up. Oh and my nibblerz were old tasting and basically had no sauce on it. My friends chicken bacon ranch fries had way too much cheese, no bacon and the chicken was CHEWY!

Food: 1

Does Josh Denison still work at this location??? Hope NOT!!

The staff didn't seem to pleasant,no good communication,wasn't customer friendly,traditional wings were kinda tough,went for lunch 12/16

Atmosphere: 1

Food: 3

Service: 1