We love Firehouse, but… Walking in to an unclean environment, dancing workers, guests who clearly were friends of an employee being loud and obnoxious, we changed our minds on dining in and decided to get it To Go, also backed up on our drinks and got bottled instead because of the nastiness of the drink station. There were too many workers there for the unclean environment. Employees were nice but not doing their jobs. Honestly we should have just left.
Atmosphere: 1
Food: 3
Service: 3
Ben Mcpherson
“A Five-Alarm Disappointment”
If you’ve ever wondered what it feels like to overpay for a sad, lifeless sandwich while being yelled at like a delinquent recruit in boot camp, look no further than Firehouse Subs.
For the premium price, I was expecting a hearty, well-balanced sub. Instead, I received a limp, soggy pile of lettuce vaguely resting on a whisper of meat, as if the deli slicer had simply waved at the bread instead of doing its job. The flavors were as uninspired as the sandwich construction—somewhere between “cardboard” and “regret.”
The real experience, however, comes when you attempt to pick up your order. If you enjoy being loudly scolded for standing in the wrong place—despite zero clear signage—then congratulations, you
Atmosphere: 4
Food: 3
Service: 1
Separation Strategy
Great staff
Kid-friendliness: Free fire hats
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pastrami, New York Steamer
R Todd M
Great spot! The employees were friendly and helpful, the food is always delicious, and the store is new and clean!
Atmosphere: 5
Food: 5
Service: 5
Joe Love
The team is always nice and takeout with their app is the best. The food is ready on time and the pickup is simple.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Italian, Italian Sub, Side Loaded Potato Soup
Dale Bryan
Hard to get a parking place but great food!!
Parking: Small parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese, Italian, New York Steamer
Vinny
These were the most overpriced subs that I have ever bought including New York City. Ridiculous! No horseradish for the Pastrami Steamer, no discount for military here and a tab for 2 subs was a retarded $30.50. I could have had a Texas Roadhouse Steal, fries etc and a beer for less.
Atmosphere: 3
Food: 4
Service: 5
Ray Reynolds
Hook and ladder for the win! Smokehouse ands Italian are also great. Fantastic cherry limeade and a plethora of other drink options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Firehouse Steak & Cheese, Italian, Italian Sub
Carlie Degraaf
It was AWESOME! It was a Great experience eating there.
Parking: It was easy to find a parking place.It was handicap accessible for my mom.
Wheelchair accessibility: My mother uses a walker and wheelchair. It was accessible for both.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero, Chips
Pete DiPaolo
Great sandwiches.Fantastic staff.Wonderful cause to support.
I really enjoyed having my roast beef sub here. Although it was noon and a lot of customers the staff handled it very well. The place was easy to get to and the store itself was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Hope Kennedy
The Daphne Firehouse Subs location always has freshly steamed subs that made them superior to any other sub shop in town but the Fairhope location was the complete opposite. Very cold and not good at all. I'm very disappointed and will not go back there.
Atmosphere: 1
Food: 1
Service: 1
Shania Franks
I came in today for my free medium sub since my first name begins with a "S". My sister purchased a large and small sub beforehand. I sat in the car due to an excruciating migraine while the subs were being prepared. Even after showing my face and my ID I was denied my free sub. The food is always fresh and the atmosphere is always clean, but Emma (I believe is her name) isn't the friendliest.
We love Firehouse, but… Walking in to an unclean environment, dancing workers, guests who clearly were friends of an employee being loud and obnoxious, we changed our minds on dining in and decided to get it To Go, also backed up on our drinks and got bottled instead because of the nastiness of the drink station. There were too many workers there for the unclean environment. Employees were nice but not doing their jobs. Honestly we should have just left.
Atmosphere: 1
Food: 3
Service: 3
“A Five-Alarm Disappointment”
If you’ve ever wondered what it feels like to overpay for a sad, lifeless sandwich while being yelled at like a delinquent recruit in boot camp, look no further than Firehouse Subs.
For the premium price, I was expecting a hearty, well-balanced sub. Instead, I received a limp, soggy pile of lettuce vaguely resting on a whisper of meat, as if the deli slicer had simply waved at the bread instead of doing its job. The flavors were as uninspired as the sandwich construction—somewhere between “cardboard” and “regret.”
The real experience, however, comes when you attempt to pick up your order. If you enjoy being loudly scolded for standing in the wrong place—despite zero clear signage—then congratulations, you
Atmosphere: 4
Food: 3
Service: 1
Great staff
Kid-friendliness: Free fire hats
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pastrami, New York Steamer
Great spot! The employees were friendly and helpful, the food is always delicious, and the store is new and clean!
Atmosphere: 5
Food: 5
Service: 5
The team is always nice and takeout with their app is the best. The food is ready on time and the pickup is simple.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Italian, Italian Sub, Side Loaded Potato Soup
Hard to get a parking place but great food!!
Parking: Small parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese, Italian, New York Steamer
These were the most overpriced subs that I have ever bought including New York City. Ridiculous! No horseradish for the Pastrami Steamer, no discount for military here and a tab for 2 subs was a retarded $30.50. I could have had a Texas Roadhouse Steal, fries etc and a beer for less.
Atmosphere: 3
Food: 4
Service: 5
Hook and ladder for the win! Smokehouse ands Italian are also great. Fantastic cherry limeade and a plethora of other drink options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Firehouse Steak & Cheese, Italian, Italian Sub
It was AWESOME! It was a Great experience eating there.
Parking: It was easy to find a parking place.It was handicap accessible for my mom.
Wheelchair accessibility: My mother uses a walker and wheelchair. It was accessible for both.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero, Chips
Great sandwiches.Fantastic staff.Wonderful cause to support.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Restaurantji Recommends
I really enjoyed having my roast beef sub here. Although it was noon and a lot of customers the staff handled it very well. The place was easy to get to and the store itself was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
The Daphne Firehouse Subs location always has freshly steamed subs that made them superior to any other sub shop in town but the Fairhope location was the complete opposite. Very cold and not good at all. I'm very disappointed and will not go back there.
Atmosphere: 1
Food: 1
Service: 1
I came in today for my free medium sub since my first name begins with a "S". My sister purchased a large and small sub beforehand. I sat in the car due to an excruciating migraine while the subs were being prepared. Even after showing my face and my ID I was denied my free sub. The food is always fresh and the atmosphere is always clean, but Emma (I believe is her name) isn't the friendliest.
Atmosphere: 5
Food: 5
Service: 1
I noticed that they may have down sized their
Atmosphere: 2
Food: 3
Service: 3
Good food & customer service!
Atmosphere: 5
Food: 5
Service: 5
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