Guthries used to be our go to when we lived in Fairhope. So, when we came back home this weekend, we were happy to see it was still here and planned on having dinner tonight. Unfortunately, and to our great surprise, when pulled up at 7:46 pm, the workers turned the lights off and locked the door. When called to inquire, since closing hours are listed 10 pm, they answered the phone and promptly hung up and would not answer again. I guess, Guthries is still here but Fairhope hospitality, quality, and service are no more. Going to swing by Franchising office when I am back in Auburn to make sure they are aware, this is definitely not what we came to expect from any of the locations.
Ryder Pettis
We arrived on Saturday, May 24th at 7:40 PM. The location was supposed to be open until 10:00 PM, but when we got there, the inside door was locked even though the lights were on. We waited in the car and I called — they answered once and hung up immediately. I called several more times but got no response, even though I could clearly see them inside on their phones.
While we were waiting, two cars pulled into the drive-thru. The staff turned the lights off, then once the cars left, they turned them back on again. Completely unprofessional behavior.
They clearly didn’t want to work and were ignoring customers well before closing time. Definitely a 1-star experience. If this is how they treat people, they shouldn’t be working there
Brooke Ward
I ordered through doordash, 2boxes and 2 extra sauces. When i received my doordash, i was missing a box and my sauces, instead i got one box and a snack box. So i called the store and a very nice girl answered the phone and said i could either refund or come get my box i was missing. I went to get my box and she was very nice, great attitude!! Thank you so much sweet girl!
Heath Tinman
Absolutely delicious. The chicken is the most tender I've found in our area and the sauces are outstanding. Staff including the manager behaved like they enjoyed serving you and the interaction was not on a script. Real people serving really good chicken! Build one in loxley!!
Stephanie Pynes
I had a to go order Nov 16 at 4:10 pm. LITERALLY NOBODY CARED. The witch at the counter needs to check her attitude. My order was 1 box. No drink- just one box. Not ready, not acknowledged guys in the back making drive thru orders - nobody in this place has any business doing a job that requires actual work and attention.
Atmosphere: 1
Food: 1
Service: 1
Terry Rada
ordered 3 boxes got home they were only the snack. tenders were super small didn't get the coleslaw and not able to drive back. the box and the snack shouldn't have the same "box" name
Atmosphere: 2
Food: 1
Service: 3
Rodney Smith
Grilled pita sandwich is amazing
Atmosphere: 5
Food: 5
Service: 5
Blar Seed
It was okay i guess but it seems like a lot of kids are working there.i can understand you have to keep a business going. Employees shouldn't be outside leaning on cars and yes they were leaning on my car until I said excuse you all. I don't think it was a party while other cars needed to take orders half of them were outside while two people were inside. I'm not going back because I doubt it if they washed their hands.
Atmosphere: 1
Food: 3
Service: 2
Michele Benefield
Guthries is great went there for lunch, everything was fresh and I got my food quickly. Everyone was so nice and it was clean! 10 out of 10 would try again! The Sweet Bourbon is to die for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled or Fried Pita, Wing Meal, Toast
Swan Reed
It was okay i guess but it seems like a lot of kids are working there.i can understand you have to keep a business going. Employees shouldn't be outside leaning on cars and yes they were leaning on my car until I said excuse you all. I don't think it was a party while other cars needed to take orders half of them were outside while two people were inside. I'm not going back because I doubt it if they washed their hands.
They were rude. But not to mention they had the fry basket on the FLOOR putting chicken in it to fry!!
Atmosphere: 1
Food: 1
Service: 1
Jeremy
Had a few issues in the past but this place has gotten really good. The food is good and the employees they have now are good.Edit: if you happen to have a messed up delivery order and you bring it to their attention whoever is the one that does their FB messenger is more than willing to fix it. Their costumer service is great. Out of all chicken places in fairhope this may be the best.
Atmosphere: 5
Food: 5
Service: 5
Megan Harvey
Oh my GOD, take it easy on the buffalo sauce. I don't want to receive a sandwich that is floating in the container. I might as well have ordered soup. I don't know if it was intentional as part of the recipe or if the employee spilled the bottle over the sandwich and simply didn't remake the order, but it was inedible. It no longer resembled a sandwich, there was that much sauce. The fries are the only reason I'm giving two stars instead of one. Stop putting so much sauce on the sandwich, that was an absurd amount.
Food: 2
John Peters
Stopped in for lunch, and would definitely recommend this place. The employees are awesome!
Atmosphere: 5
Food: 5
Service: 5
Ethan Sellers
Called ahead, no answer after calling 4 times. Finally, an answer and I place an order for 50 finger platter and told them I would be there in 20 minutes to pick it up. When I got there almost exactly 20 minutes later, they said it’s cold now so they would have to start over. They never even cooked the order. Way to screw up the chicken fingers for the baby shower. Terrible customer service.
Guthries used to be our go to when we lived in Fairhope. So, when we came back home this weekend, we were happy to see it was still here and planned on having dinner tonight. Unfortunately, and to our great surprise, when pulled up at 7:46 pm, the workers turned the lights off and locked the door. When called to inquire, since closing hours are listed 10 pm, they answered the phone and promptly hung up and would not answer again. I guess, Guthries is still here but Fairhope hospitality, quality, and service are no more. Going to swing by Franchising office when I am back in Auburn to make sure they are aware, this is definitely not what we came to expect from any of the locations.
We arrived on Saturday, May 24th at 7:40 PM. The location was supposed to be open until 10:00 PM, but when we got there, the inside door was locked even though the lights were on. We waited in the car and I called — they answered once and hung up immediately. I called several more times but got no response, even though I could clearly see them inside on their phones.
While we were waiting, two cars pulled into the drive-thru. The staff turned the lights off, then once the cars left, they turned them back on again. Completely unprofessional behavior.
They clearly didn’t want to work and were ignoring customers well before closing time. Definitely a 1-star experience. If this is how they treat people, they shouldn’t be working there
I ordered through doordash, 2boxes and 2 extra sauces. When i received my doordash, i was missing a box and my sauces, instead i got one box and a snack box. So i called the store and a very nice girl answered the phone and said i could either refund or come get my box i was missing. I went to get my box and she was very nice, great attitude!! Thank you so much sweet girl!
Absolutely delicious. The chicken is the most tender I've found in our area and the sauces are outstanding. Staff including the manager behaved like they enjoyed serving you and the interaction was not on a script. Real people serving really good chicken! Build one in loxley!!
I had a to go order Nov 16 at 4:10 pm. LITERALLY NOBODY CARED. The witch at the counter needs to check her attitude. My order was 1 box. No drink- just one box. Not ready, not acknowledged guys in the back making drive thru orders - nobody in this place has any business doing a job that requires actual work and attention.
Atmosphere: 1
Food: 1
Service: 1
ordered 3 boxes got home they were only the snack. tenders were super small didn't
get the coleslaw and not able to drive back. the box and the snack shouldn't have the same "box" name
Atmosphere: 2
Food: 1
Service: 3
Grilled pita sandwich is amazing
Atmosphere: 5
Food: 5
Service: 5
It was okay i guess but it seems like a lot of kids are working there.i can understand you have to keep a business going. Employees shouldn't be outside leaning on cars and yes they were leaning on my car until I said excuse you all. I don't think it was a party while other cars needed to take orders half of them were outside while two people were inside. I'm not going back because I doubt it if they washed their hands.
Atmosphere: 1
Food: 3
Service: 2
Guthries is great went there for lunch, everything was fresh and I got my food quickly. Everyone was so nice and it was clean! 10 out of 10 would try again! The Sweet Bourbon is to die for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled or Fried Pita, Wing Meal, Toast
It was okay i guess but it seems like a lot of kids are working there.i can understand you have to keep a business going. Employees shouldn't be outside leaning on cars and yes they were leaning on my car until I said excuse you all. I don't think it was a party while other cars needed to take orders half of them were outside while two people were inside. I'm not going back because I doubt it if they washed their hands.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
They were rude. But not to mention they had the fry basket on the FLOOR putting chicken in it to fry!!
Atmosphere: 1
Food: 1
Service: 1
Had a few issues in the past but this place has gotten really good. The food is good and the employees they have now are good.Edit: if you happen to have a messed up delivery order and you bring it to their attention whoever is the one that does their FB messenger is more than willing to fix it. Their costumer service is great. Out of all chicken places in fairhope this may be the best.
Atmosphere: 5
Food: 5
Service: 5
Oh my GOD, take it easy on the buffalo sauce. I don't want to receive a sandwich that is floating in the container. I might as well have ordered soup. I don't know if it was intentional as part of the recipe or if the employee spilled the bottle over the sandwich and simply didn't remake the order, but it was inedible. It no longer resembled a sandwich, there was that much sauce. The fries are the only reason I'm giving two stars instead of one. Stop putting so much sauce on the sandwich, that was an absurd amount.
Food: 2
Stopped in for lunch, and would definitely recommend this place. The employees are awesome!
Atmosphere: 5
Food: 5
Service: 5
Called ahead, no answer after calling 4 times. Finally, an answer and I place an order for 50 finger platter and told them I would be there in 20 minutes to pick it up. When I got there almost exactly 20 minutes later, they said it’s cold now so they would have to start over. They never even cooked the order. Way to screw up the chicken fingers for the baby shower. Terrible customer service.
Atmosphere: 1
Service: 1
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