Not great and really terrible customer service. I ordered 2 items 1- for dine in Harvest bowl 1- Asian chicken crunch salad TOGO
I asked specifically when I ordered if I needed to order separately and she said no I’ll take care of it. I said ok and ordered. She handed me my linen wrapped utensils and my gold #16 and walked to the green tables outside to sit in the sun.
After a while a lady comes out to my table with out saying anything to me and sets a brown bag on my table and walks back inside so I assume it’s the Togo salad so I got up and put it in my car. As I turn around there was a young man that came and removed my silverware and my number. I follow him inside and politely told him I was waiting for my harvest bowl to eat outside. He said they are both Togo … I said no they are not … he tried and said that was what the ticket said. No that is NOT what it said…. So I looked in my bag to find a tiny lil square Togo container that they said was my harvest bowl…. I asked again is this the same size of dish you serve in the restaurant because it was very tiny for $14.50 … the young man spouts off to me and said I don’t make the prices and that’s what your ordered. (See pictures)
Rude customer service not once did anyone ask to make it again or ask if I still wanted to dine in (which I actually needed to to catch up some emails)
So I proceeded to drive away unhappy with a dish that was not great …
Just not a great experience that could have been handled completely different with some better customer service.
Food: 1/5 | Service: 1/5 | Atmosphere: 5/5
Natallia Kh
My favorite place in fairhope. The coffee is incredible, the pastries are so good, and the atmosphere is so special
Atmosphere: 5
Food: 5
Service: 5
Lisa Snead
I walked into Provision yesterday to buy a gift. Hot sauce. It was hopping! There was a bachelorette group on a scavenger hunt, families with kids buying bakery treats, young business professionals with laptops and coffee, and friends having drinks at the bar! It truly is Fairhope’s Living Room!
Love this relaxing cozy gathering spot. Great coffee and pastries. Unique and Interesting food items and gifts as well. Also a great selection of wine available to drink or buy. Definitely a 10!
A new and interesting experience! They have lots of wine, cool decor, and a bar in the back. The food is a little pricey but it’s very good. Would strongly recommend the chicken salad wrap, and any kind of wine.
Atmosphere: 5
Food: 5
Service: 5
Janelle Jones
Provision is always a full experience! No matter what you are in the mood for, be it wine, food, coffee, or gifts, They never disappoint! Best coffee in town! Everyone is always attentive and courteous. Merry Christmas to of all those that serve us there!
Atmosphere: 5
Food: 5
Service: 5
Madison Schneider
Great team that serves the community with grace! Always a good experience at this cool spot.
I think of Provision as my home away from home! Staff is very pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Simply Avocado Toast
Tracy Fridley
Love this place!!💖
Atmosphere: 5
Food: 5
Service: 5
Michael Neely
The staff at Provision are always friendly and knowledgeable.It is a very welcoming space and they offer many options of food and beverages.
Parking: Random spots as they are located in a busy part of town.
Atmosphere: 5
Food: 5
Service: 5
Rhyan Wilson
Delicious pistachio latter! I was so excited they had a gluten free cinnamon swirl muffin. Even my mom, who is not a fan of gluten free things, loved it!
Not great and really terrible customer service. I ordered 2 items 1- for dine in Harvest bowl 1- Asian chicken crunch salad TOGO I asked specifically when I ordered if I needed to order separately and she said no I’ll take care of it. I said ok and ordered. She handed me my linen wrapped utensils and my gold #16 and walked to the green tables outside to sit in the sun. After a while a lady comes out to my table with out saying anything to me and sets a brown bag on my table and walks back inside so I assume it’s the Togo salad so I got up and put it in my car. As I turn around there was a young man that came and removed my silverware and my number. I follow him inside and politely told him I was waiting for my harvest bowl to eat outside. He said they are both Togo … I said no they are not … he tried and said that was what the ticket said. No that is NOT what it said…. So I looked in my bag to find a tiny lil square Togo container that they said was my harvest bowl…. I asked again is this the same size of dish you serve in the restaurant because it was very tiny for $14.50 … the young man spouts off to me and said I don’t make the prices and that’s what your ordered. (See pictures) Rude customer service not once did anyone ask to make it again or ask if I still wanted to dine in (which I actually needed to to catch up some emails) So I proceeded to drive away unhappy with a dish that was not great … Just not a great experience that could have been handled completely different with some better customer service. Food: 1/5 | Service: 1/5 | Atmosphere: 5/5
My favorite place in fairhope. The coffee is incredible, the pastries are so good, and the atmosphere is so special
Atmosphere: 5
Food: 5
Service: 5
I walked into Provision yesterday to buy a gift. Hot sauce. It was hopping! There was a bachelorette group on a scavenger hunt, families with kids buying bakery treats, young business professionals with laptops and coffee, and friends having drinks at the bar! It truly is Fairhope’s Living Room!
Atmosphere: 5
Service: 5
Very good sandwiches and salads made to order
Atmosphere: 5
Food: 5
Service: 5
The food, service, and atmosphere was top notch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu Latte, Breakfast Bowl
Love this relaxing cozy gathering spot. Great coffee and pastries. Unique and Interesting food items and gifts as well. Also a great selection of wine available to drink or buy. Definitely a 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant Sandwich, Chicken Salad
A new and interesting experience! They have lots of wine, cool decor, and a bar in the back. The food is a little pricey but it’s very good. Would strongly recommend the chicken salad wrap, and any kind of wine.
Atmosphere: 5
Food: 5
Service: 5
Provision is always a full experience! No matter what you are in the mood for, be it wine, food, coffee, or gifts, They never disappoint! Best coffee in town! Everyone is always attentive and courteous. Merry Christmas to of all those that serve us there!
Atmosphere: 5
Food: 5
Service: 5
Great team that serves the community with grace! Always a good experience at this cool spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu Latte, Avocado West Indies Toast, Charcuterie Board, Chicken Salad
Love this lovely venue in Fairhope. Special coffees and people watching.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always a beautiful stop in my day. Meeting a friend for coffee or a late afternoon snack and glass of wine!
Parking: Be patient a spot will open up its worth the walk or simply wsiting
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu Latte, Breakfast Bowl, Simply Avocado Toast
I think of Provision as my home away from home! Staff is very pleasant!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Simply Avocado Toast
Love this place!!💖
Atmosphere: 5
Food: 5
Service: 5
The staff at Provision are always friendly and knowledgeable.It is a very welcoming space and they offer many options of food and beverages.
Parking: Random spots as they are located in a busy part of town.
Atmosphere: 5
Food: 5
Service: 5
Delicious pistachio latter! I was so excited they had a gluten free cinnamon swirl muffin. Even my mom, who is not a fan of gluten free things, loved it!
Atmosphere: 5
Food: 5
Service: 5
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