Not great and really terrible customer service. I ordered 2 items 1- for dine in Harvest bowl 1- Asian chicken crunch salad TOGO
I asked specifically when I ordered if I needed to order separately and she said no I’ll take care of it. I said ok and ordered. She handed me my linen wrapped utensils and my gold #16 and walked to the green tables outside to sit in the sun.
After a while a lady comes out to my table with out saying anything to me and sets a brown bag on my table and walks back inside so I assume it’s the Togo salad so I got up and put it in my car. As I turn around there was a young man that came and removed my silverware and my number. I follow him inside and politely told him I was waiting for my harvest bowl to eat outside. He said they are both Togo … I said no they are not … he tried and said that was what the ticket said. No that is NOT what it said…. So I looked in my bag to find a tiny lil square Togo container that they said was my harvest bowl…. I asked again is this the same size of dish you serve in the restaurant because it was very tiny for $14.50 … the young man spouts off to me and said I don’t make the prices and that’s what your ordered. (See pictures)
Rude customer service not once did anyone ask to make it again or ask if I still wanted to dine in (which I actually needed to to catch up some emails)
So I proceeded to drive away unhappy with a dish that was not great …
Just not a great experience that could have been handled completely different with some better customer service.
Food: 1/5 | Service: 1/5 | Atmosphere: 5/5
Laura H
BEST coffee in the area. Fun and creative drinks that change seasonally. Friendly employees. The food items I have tried were fresh and delicious. The only thing that would make it better is if it was on my work route in the mornings so I could go more often!
Atmosphere: 5
Food: 5
Service: 5
Tracy S.
We love Provision! The pistachio latte is amazing!
Kid-friendliness: My son loves the kid’s hot chocolate!
All around best service! Online ordering is easy and quick.
Atmosphere: 5
Food: 5
Service: 5
Rob Malone
Awesome local coffee shop, great service and super coffee.
Atmosphere: 4
Food: 5
Service: 5
JD A
Great little place!!
Atmosphere: 5
Food: 5
Service: 5
Dohnavan Mixon
Great coffee & staff
Atmosphere: 5
Food: 5
Service: 5
Josie Drake
This place is so much better than Starbucks. The staff is amazing. They also have a rewards system. Their coffee is my favorite in Fairhope! SUPPORT LOCAL!
Atmosphere: 5
Food: 5
Service: 5
Abby Baya
I always enjoy trying the seasonal coffees — Provision and POTF never disappoint. Support local!
Provision is definitely one of our fav coffee shops in Fairhope!! The best atmosphere, we love spending time with friends here. And the coffee is so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bee Latte
Hollin Lambeth
Provision will forever be my #1 coffee shop ! Always so quick and efficient and never fail to make you feel like a valued customer !
Atmosphere: 5
Food: 5
Service: 5
Patricia Gillespie
Hands down, the nicest staff working there. I've always had the best service. No rush when ordering, and will assist if needed, and quick to get your drinks, I can't say enough good things about this coffee shop. Prices are comparable to Starbucks, but locally owned and operated.
Both locations are amazing. On the Fly has quick service and a very convenient location. Provision Downtown has a fantastic atmosphere and is a great place to visit, enjoy the coffee and catch up with friends. The seasonal flavors are delicious and the coffee itself is smooth and well worth the trip.
Not great and really terrible customer service. I ordered 2 items 1- for dine in Harvest bowl 1- Asian chicken crunch salad TOGO I asked specifically when I ordered if I needed to order separately and she said no I’ll take care of it. I said ok and ordered. She handed me my linen wrapped utensils and my gold #16 and walked to the green tables outside to sit in the sun. After a while a lady comes out to my table with out saying anything to me and sets a brown bag on my table and walks back inside so I assume it’s the Togo salad so I got up and put it in my car. As I turn around there was a young man that came and removed my silverware and my number. I follow him inside and politely told him I was waiting for my harvest bowl to eat outside. He said they are both Togo … I said no they are not … he tried and said that was what the ticket said. No that is NOT what it said…. So I looked in my bag to find a tiny lil square Togo container that they said was my harvest bowl…. I asked again is this the same size of dish you serve in the restaurant because it was very tiny for $14.50 … the young man spouts off to me and said I don’t make the prices and that’s what your ordered. (See pictures) Rude customer service not once did anyone ask to make it again or ask if I still wanted to dine in (which I actually needed to to catch up some emails) So I proceeded to drive away unhappy with a dish that was not great … Just not a great experience that could have been handled completely different with some better customer service. Food: 1/5 | Service: 1/5 | Atmosphere: 5/5
BEST coffee in the area. Fun and creative drinks that change seasonally. Friendly employees. The food items I have tried were fresh and delicious. The only thing that would make it better is if it was on my work route in the mornings so I could go more often!
Atmosphere: 5
Food: 5
Service: 5
We love Provision! The pistachio latte is amazing!
Kid-friendliness: My son loves the kid’s hot chocolate!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Steamer
Friendly and efficient
Vegetarian options: Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bee Latte, Blueberry Muffin
All around best service! Online ordering is easy and quick.
Atmosphere: 5
Food: 5
Service: 5
Awesome local coffee shop, great service and super coffee.
Atmosphere: 4
Food: 5
Service: 5
Great little place!!
Atmosphere: 5
Food: 5
Service: 5
Great coffee & staff
Atmosphere: 5
Food: 5
Service: 5
This place is so much better than Starbucks. The staff is amazing. They also have a rewards system. Their coffee is my favorite in Fairhope! SUPPORT LOCAL!
Atmosphere: 5
Food: 5
Service: 5
I always enjoy trying the seasonal coffees — Provision and POTF never disappoint. Support local!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bee Latte
Restaurantji Recommends
Provision is definitely one of our fav coffee shops in Fairhope!! The best atmosphere, we love spending time with friends here. And the coffee is so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Bee Latte
Provision will forever be my #1 coffee shop ! Always so quick and efficient and never fail to make you feel like a valued customer !
Atmosphere: 5
Food: 5
Service: 5
Hands down, the nicest staff working there. I've always had the best service. No rush when ordering, and will assist if needed, and quick to get your drinks, I can't say enough good things about this coffee shop. Prices are comparable to Starbucks, but locally owned and operated.
Parking: Small business with adequate parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean, Honey Bee Latte, Cinnamon Swirl Muffin
Hawaiian ? Daydream is bomb ?
Cut sugar in half.
Both locations are amazing. On the Fly has quick service and a very convenient location. Provision Downtown has a fantastic atmosphere and is a great place to visit, enjoy the coffee and catch up with friends. The seasonal flavors are delicious and the coffee itself is smooth and well worth the trip.
Atmosphere: 5
Food: 5
Service: 5
Loading...