I stopped by 12/28/2024 to get dinner meals for 6 hungry people. The two counter ladies at the front desk didn't have the courtesy to tell me they were out of product on several items before they went ahead and made the other meals. It was too late to order additional meals without what was given me got cold. I asked that they mark containers as to what was in what container regarding the efood--they didn't. The one counter lady had a problem adding up meal prices by calculator (twice); I think I was overcharged. One particular dish that was supposed to be hot and spicy, and I mentioned that it needs to be made so--was not. My husband likes his food that way, and he wasn't happy. I waited in our van right outside the restaurant with my husband, and asked that they come get us when food was ready. They didn't. What food we did receive was good, but service was not. Whoever runs the counter needs to be more fluent in English and pay attention to customer detail. I think there is room for improvement.
Atmosphere: 2
Food: 4
Service: 2
Tasha Angel
Let me 1st start off by saying that I have NEVER EVER LEFT the 1st review on anything "review related".... But here I go leaving my 1st ever review !!
Ice in Paradise use to be my favorite place to order from. I've spent ALOT of money there throughout the years they have been there........BUT.....unfortunately due to ONE newly (very rude) employee I will no longer be back. After the 1st rude encounter I received from her I contacted the owners (whome are very nice). She said she would "handle it" and sincerely apologized for how I was treated.
That was about 3-4 weeks ago. So tonight I decided I'd give it a 2nd try in hopes of the same gal NOT answering the phone. 1st 4 times I tried calling I kelp being hung up on. Finally the 5th time the SAME girl answers. She answered ... no surprise... "VERY RUDLY" cause clearly the caller ID informed her on who was calling. She answered "Ice in paradise" in a VERY UNFRIENDLY WAY.... I said "I need to place a order please". Her exact words was "What DO you WANT"? .... UMMM REALLY ???? How is that good customer service???? Sooooo after that I still preceded to tell her my order and all I ordered was a large cheese dip and small guac and she told me 25-30 mins.🤔...... I've never ever waited 25-30 for dip before and I've ordered just that many, many times...AND I dang sure haven't ever repeatedly been hung up on like that either.. Anywho with that being said along with another phone call .... I WILL NOT BE ORDERING THERE NO LONGER. I WILL GO TO PETERSVILLE FROM NOW ON!!!
I did what I thought to be the right thing the 1st time by contacting the main person, but unfortunately just one single person has ruined me fron EVER giving them my business again! Not just my business, but there are others that will not be going there as well.
Hope everyone has a lovely weekend 😘 Fiesta in PETERSVILLE here I come!!@
Atmosphere: 1
Chase Simpson
I have tried very hard to like this place since moving to Central. But the food is incredibly bland and just not very good. The service is always great and the people are nice but it doesn't make up for the food. I opt to drive 12 miles further up the road when in the mood for Mexican food.
Atmosphere: 1
Food: 1
Service: 4
Donna Brooks Kelley
I don’t know what is happening but we order from there frequently and the last 2 times I have ordered they have messed up our order so I will probably be going somewhere else cause that’s frustrating not getting what you order.
Not a Gamer girl420 (Not a Gamer girl420)
The owners are good people. The food is good and I think it's affordable.
Recommended dishes: Shredded Chicken, Chicken and Rice
Kirsten Maresh
I really wanted to love this restaurant. It’s close to where I live; it’s local. It’s really nice to have something close and small town, but the food has to be good. It’s just not here. It really could be but it’s just not. I got the chicken and rice my husband got steak fajita nachos. We started with the usual chips and salsa. These I could have had at home from the grocery store. Opening a bag of nachos and serving that is such a let down. Honestly, it’s cheaper to cut up your soft shells and fry them than opening that bag. It’s not that hard. And that salsa was entirely too hot. Not everyone enjoys it that hot. My dinner had a lot of meat, I’ll give it that. It was just really tasteless. The rice had spice but not flavor. The saddest part was plating it on a paper plate. That little bit of cheese sauce just got sucked up by the plate. Just terrible. My husband’s plate was a bit more but lacking more meat. Again with bagged chips and barely any cheese sauce again. It really wasn’t worth the thirty bucks.
Eder Sanchez
very good food, I recommend the cakes and the chicken milanese and on Tuesdays the tacos
Joey Martinez
This mother is never open when I go... she says it's open and there's actually no one there
Just a very small local restaurant with great food. Prefer to order pickup since the seating is so limited
Atmosphere: 4
Food: 5
Service: 5
Tom Wolfe
Very bland and average. Food had no real flavor. Grilled chicken was not seasoned at all. Service was fine and friendly, but don’t have any expectations on the food. Just a small hole in the wall place with food that will fill avoid, but not much else. I will say this is my first time here, so maybe a second visit will be better. Chicken was very dry and possibly left over from the day before. At least that is what it tasted like. Sorry, but honesty is important and I can’t rate average food any better than average!
Tony Letsinger
Very friendly staff, food was ready when they told me it would be, the food was excellent, and I'll definitely be back on the regular
I stopped by 12/28/2024 to get dinner meals for 6 hungry people. The two counter ladies at the front desk didn't have the courtesy to tell me they were out of product on several items before they went ahead and made the other meals. It was too late to order additional meals without what was given me got cold. I asked that they mark containers as to what was in what container regarding the efood--they didn't. The one counter lady had a problem adding up meal prices by calculator (twice); I think I was overcharged. One particular dish that was supposed to be hot and spicy, and I mentioned that it needs to be made so--was not. My husband likes his food that way, and he wasn't happy. I waited in our van right outside the restaurant with my husband, and asked that they come get us when food was ready. They didn't. What food we did receive was good, but service was not. Whoever runs the counter needs to be more fluent in English and pay attention to customer detail. I think there is room for improvement.
Atmosphere: 2
Food: 4
Service: 2
Let me 1st start off by saying that I have NEVER EVER LEFT the 1st review on anything "review related"....
But here I go leaving my 1st ever review !!
Ice in Paradise use to be my favorite place to order from. I've spent ALOT of money there throughout the years they have been there........BUT.....unfortunately due to ONE newly (very rude) employee I will no longer be back. After the 1st rude encounter I received from her I contacted the owners (whome are very nice). She said she would "handle it" and sincerely apologized for how I was treated.
That was about 3-4 weeks ago. So tonight I decided I'd give it a 2nd try in hopes of the same gal NOT answering the phone. 1st 4 times I tried calling I kelp being hung up on. Finally the 5th time the SAME girl answers. She answered ... no surprise... "VERY RUDLY" cause clearly the caller ID informed her on who was calling.
She answered "Ice in paradise" in a VERY UNFRIENDLY WAY.... I said "I need to place a order please". Her exact words was "What DO you WANT"? ....
UMMM REALLY ???? How is that good customer service???? Sooooo after that I still preceded to tell her my order and all I ordered was a large cheese dip and small guac and she told me 25-30 mins.🤔...... I've never ever waited 25-30 for dip before and I've ordered just that many, many times...AND I dang sure haven't ever repeatedly been hung up on like that either..
Anywho with that being said along with another phone call ....
I WILL NOT BE ORDERING THERE NO LONGER. I WILL GO TO PETERSVILLE FROM NOW ON!!!
I did what I thought to be the right thing the 1st time by contacting the main person, but unfortunately just one single person has ruined me fron EVER giving them my business again! Not just my business, but there are others that will not be going there as well.
Hope everyone has a lovely weekend 😘 Fiesta in PETERSVILLE here I come!!@
Atmosphere: 1
I have tried very hard to like this place since moving to Central. But the food is incredibly bland and just not very good. The service is always great and the people are nice but it doesn't make up for the food. I opt to drive 12 miles further up the road when in the mood for Mexican food.
Atmosphere: 1
Food: 1
Service: 4
I don’t know what is happening but we order from there frequently and the last 2 times I have ordered they have messed up our order so I will probably be going somewhere else cause that’s frustrating not getting what you order.
The owners are good people. The food is good and I think it's affordable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Dip, Fajita, Rice and Beans, Taco Salad, Chimichanga
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shredded Chicken, Chicken and Rice
I really wanted to love this restaurant. It’s close to where I live; it’s local. It’s really nice to have something close and small town, but the food has to be good. It’s just not here. It really could be but it’s just not. I got the chicken and rice my husband got steak fajita nachos. We started with the usual chips and salsa. These I could have had at home from the grocery store. Opening a bag of nachos and serving that is such a let down. Honestly, it’s cheaper to cut up your soft shells and fry them than opening that bag. It’s not that hard. And that salsa was entirely too hot. Not everyone enjoys it that hot. My dinner had a lot of meat, I’ll give it that. It was just really tasteless. The rice had spice but not flavor. The saddest part was plating it on a paper plate. That little bit of cheese sauce just got sucked up by the plate. Just terrible. My husband’s plate was a bit more but lacking more meat. Again with bagged chips and barely any cheese sauce again. It really wasn’t worth the thirty bucks.
very good food, I recommend the cakes and the chicken milanese and on Tuesdays the tacos
This mother is never open when I go... she says it's open and there's actually no one there
Good sh!t
Food: 5
Service: 5
Restaurantji Recommends
Just a very small local restaurant with great food. Prefer to order pickup since the seating is so limited
Atmosphere: 4
Food: 5
Service: 5
Very bland and average. Food had no real flavor. Grilled chicken was not seasoned at all. Service was fine and friendly, but don’t have any expectations on the food. Just a small hole in the wall place with food that will fill avoid, but not much else. I will say this is my first time here, so maybe a second visit will be better. Chicken was very dry and possibly left over from the day before. At least that is what it tasted like. Sorry, but honesty is important and I can’t rate average food any better than average!
Very friendly staff, food was ready when they told me it would be, the food was excellent, and I'll definitely be back on the regular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Amigo, Cheese Dip, Fajita
Love the food. Friendly people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Dip, Fajita
Was a wonderful delight first time ever I can say everything was a 5 star . I don't give them easy at all. All categories deservi5 stars. ??
Atmosphere: 5
Food: 5
Service: 5
Loading...