Jus how do you order food online and pick it up and it’s burnt and old…smh please do better that’s the point in ordering online for it to be hot and fresh
micheal white
Food is always good due to the brand's products. Service is hit or miss. Usually a revolving door of teenagers who do not care about their service performance. Multiple experiences with the staff on their phones with ear buds in, standing around or seem to have no comprehension of basic communication. That tells me the leadership isn't holding the staff accountable for their duties. Last time I made a purchase there, one pizza wasn't even cut. The order of honey BBQ wings were Buffalo Wings instead. They couldn't find my order declaring that it wasn't submitted although I should them my online confirmation receipt.
Atmosphere: 2
Food: 4
Service: 1
Tammie Clanton
All fast food workers should be trained by these two employees. Keri (not sure I spelled his name right) and Grace are awesome! I never post reviews, but these two are more than deserving. Both are so kind, friendly and always goes above and beyond. Your company is very lucky to have you both.
Atmosphere: 5
Food: 5
Service: 5
Greg Mcguire
On time
Food: 5
Service: 5
Mk 313
Terrible service and took too long. Also got cussed out?
Atmosphere: 1
Food: 1
Service: 1
Ella Jeane
I called and was telling her my order, then she hung up
Atmosphere: 1
Food: 1
Service: 1
Michael Mitchell
Pizza was in the portal ready to go 5 my minutes before expected finished time.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheesy Bread
Piper Jones
The lady working 8/16 at 9pm was an absolute gem!!!! I originally received the wrong order which no worries; I headed back and she took the time to get me my correct order, apologize and even offer me free crazy bread. She was so sweet and I work in customer service as well and it is hard to find someone that amazing and genuinely compassionate.
Atmosphere: 5
Food: 5
Service: 5
Daniel Rogers
Went through the drive thru and was wanting cheese bread and a few pizzas. Didnt have cheese bread (which seems like they never have) ended up with 3 pizzas and 2 orders of crazy bread. The pizzas were ok but the crazy bread was just a clumo of dough barely cooked with 0 seasoning. LC used to have the best crazy bread but now it barely edible!
You guys are awesome, cashier is very friendly and down to earth. She needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Amanda Harrison
There is an outstanding employee at the store located on Darby Drive in Florence Alabama by the name of Grace who treats every customer with respect and being very polite. I have always really enjoyed picking up my pizzas when she is there!! My mother in-law had placed a pretty big order one time and was charged for two orders of hit wings by a different employee,who's shift ended and had left before she had received her order. When her order was done Grace was the one to give her pizzas,breath sticks and wings it was short by one order of the wings due to the fact that there wasn't anymore wings left to sell. Grace was told that she had paid for them and didn't receive them. My mother in-law showed her her receipt and she proceeded to tell her that there wasn't anymore wings available, however she offered to give a refund or to replace the item with another of bread sticks and or cheesy bread. My mother in-law said she would take the cheesy bread. Grace apologized for the inconvenience. We had to wait another 10 min on that to be ready so the pizzas would be getting a little cold waiting on that,and Grace already knew it would be so she gave my mother in-law a refund for the wings and a free cheesy bread and a 2 20oz drinks. This is how customer service used to be years ago, employees putting the customers needs and wants first while respecting the guidelines and rules of the company at the same time. Grace is one of the main reasons that I am still a loyal customer. The food,not so much,sauce needs re evaluating along with the cook time for the bread sticks. Every time I have ever gotten bread sticks they are always doey and not very good. But just going to order a pizza and have Grace take my order is a pleasant experience. I highly recommend that she be a manager at this location,she truly deserves to be in that kind of a position. Thank you for reading this review and hopefully it will be helpful for Grace to be promoted. Sincerely, HAPPY CUSTOMER AMANDA SHELTON
Atmosphere: 4
Food: 4
Service: 5
Kayla Canelas
The guy I didn’t get his name but I think he was the only boy/guy working there at this time he was so nice and I absolutely loved his customer service every worker should be like him if I could give ten stars I would!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Phillip Wood
Lady in front super friendly ... great place to eat
It's a Lil Caesars.
Atmosphere: 5
Food: 5
Service: 5
Jus how do you order food online and pick it up and it’s burnt and old…smh please do better that’s the point in ordering online for it to be hot and fresh
Food is always good due to the brand's products. Service is hit or miss. Usually a revolving door of teenagers who do not care about their service performance. Multiple experiences with the staff on their phones with ear buds in, standing around or seem to have no comprehension of basic communication. That tells me the leadership isn't holding the staff accountable for their duties.
Last time I made a purchase there, one pizza wasn't even cut. The order of honey BBQ wings were Buffalo Wings instead. They couldn't find my order declaring that it wasn't submitted although I should them my online confirmation receipt.
Atmosphere: 2
Food: 4
Service: 1
All fast food workers should be trained by these two employees. Keri (not sure I spelled his name right) and Grace are awesome! I never post reviews, but these two are more than deserving. Both are so kind, friendly and always goes above and beyond. Your company is very lucky to have you both.
Atmosphere: 5
Food: 5
Service: 5
On time
Food: 5
Service: 5
Terrible service and took too long. Also got cussed out?
Atmosphere: 1
Food: 1
Service: 1
I called and was telling her my order, then she hung up
Atmosphere: 1
Food: 1
Service: 1
Pizza was in the portal ready to go 5 my minutes before expected finished time.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheesy Bread
The lady working 8/16 at 9pm was an absolute gem!!!! I originally received the wrong order which no worries; I headed back and she took the time to get me my correct order, apologize and even offer me free crazy bread. She was so sweet and I work in customer service as well and it is hard to find someone that amazing and genuinely compassionate.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru and was wanting cheese bread and a few pizzas. Didnt have cheese bread (which seems like they never have) ended up with 3 pizzas and 2 orders of crazy bread. The pizzas were ok but the crazy bread was just a clumo of dough barely cooked with 0 seasoning. LC used to have the best crazy bread but now it barely edible!
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Love this place
Atmosphere: 5
Food: 5
Service: 5
You guys are awesome, cashier is very friendly and down to earth. She needs a raise.
Atmosphere: 5
Food: 5
Service: 5
There is an outstanding employee at the store located on Darby Drive in Florence Alabama by the name of Grace who treats every customer with respect and being very polite. I have always really enjoyed picking up my pizzas when she is there!! My mother in-law had placed a pretty big order one time and was charged for two orders of hit wings by a different employee,who's shift ended and had left before she had received her order. When her order was done Grace was the one to give her pizzas,breath sticks and wings it was short by one order of the wings due to the fact that there wasn't anymore wings left to sell. Grace was told that she had paid for them and didn't receive them. My mother in-law showed her her receipt and she proceeded to tell her that there wasn't anymore wings available, however she offered to give a refund or to replace the item with another of bread sticks and or cheesy bread. My mother in-law said she would take the cheesy bread. Grace apologized for the inconvenience. We had to wait another 10 min on that to be ready so the pizzas would be getting a little cold waiting on that,and Grace already knew it would be so she gave my mother in-law a refund for the wings and a free cheesy bread and a 2 20oz drinks.
This is how customer service used to be years ago, employees putting the customers needs and wants first while respecting the guidelines and rules of the company at the same time. Grace is one of the main reasons that I am still a loyal customer. The food,not so much,sauce needs re evaluating along with the cook time for the bread sticks. Every time I have ever gotten bread sticks they are always doey and not very good. But just going to order a pizza and have Grace take my order is a pleasant experience. I highly recommend that she be a manager at this location,she truly deserves to be in that kind of a position.
Thank you for reading this review and hopefully it will be helpful for Grace to be promoted.
Sincerely,
HAPPY CUSTOMER
AMANDA SHELTON
Atmosphere: 4
Food: 4
Service: 5
The guy I didn’t get his name but I think he was the only boy/guy working there at this time he was so nice and I absolutely loved his customer service every worker should be like him if I could give ten stars I would!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Lady in front super friendly ... great place to eat
Atmosphere: 5
Food: 5
Service: 5
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