Found a hair in my 20 piece nugget wasn’t happy plz have your employees wear hair nets it’s disgusting was a fast food manager for years it only takes a couple of seconds to put hair nets on to avoid bad reviews thanks
Atmosphere: 3
Food: 1
Service: 4
Tim Ruzic
Placeed Mobile order got to the store and it was closed. Why did it let me make an order if the store was closed
Michael Burney
Food is decent and usually correct. Staff is mostly nice.
Atmosphere: 4
Food: 4
Service: 4
Teresa Campbell
Not only did they change the size container of the smoothies to smaller sizes, my large smoothie was missing a fifth of it because the manager told the server to only fill it to the imaginary "line." Unimpressed with service and manager.
Food: 1
Service: 1
Jeff Cleghorn
Can I get a mcdouble hold the sewer rat please?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcdouble
Jam
Ordered a large frappe, got 3/4ths of one. Asked if I could have more and was met with a smile and "no." Overall the rest was good, I just don't think this good customer service, especially with how expensive they are. Usually good service so it was unexpected.
Atmosphere: 3
Food: 3
Service: 2
Beth Love
Decent food
Kid-friendliness: Nice facility
Recommended dishes: Cheeseburger
mike alexander
Worst chicken sandwich I’ve ever tried to eat - not edible, chicken like rubber. Awful. Also, left apples slices out of kids happy meal.
Atmosphere: 5
Food: 1
Service: 5
Jeremy B
Highly infested with rats and they need a real management class not unprofessional people and Houston is the absolute worst manager I've ever dealt with
Atmosphere: 1
Food: 1
Service: 1
Brayley Valentine
Priscilla.. MAN! This lady is ABSOLUTELY AMAZING! She is the true definition of a leader! She was so happy to just be there. Imo she should be working with corporate. She gave us the best customer service we’ve ever had. I literally can not put into words how amazingly nice she is. She was smiling the whole time we were there, she was kind. She interacted with every customer that walked in the restaurant. I have never had such good customer service from McDonald’s or any restaurant for that matter.
Parking: They have a designated area for mobile orders. Parking on both sides of the building.
Kid-friendliness: They have a play place for children.
Wheelchair accessibility: Easy access for anyone in a wheelchair on both sides of the building!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcchicken, Big Mac, Mcdouble, Dr Pepper, Double Cheeseburger, Triple Cheeseburger, French Fries
They are never open when they're supposed to be the food is always old you wait 30 to 45 minutes to get your food and it's never right. The workers are always outside sitting on the Rocks never inside doing their job they seriously need to close this McDonald's down everyday it's some kind of problem with them.
Atmosphere: 1
Food: 1
Service: 1
Mollyn Watts
Every single time I get food from this McDonald's the fries are always cold, hard and stale it's like they leave the fries sitting out over night it's disgusting. I'm always missing food in my bag. They always leave out the sauces I ask for. I don't know why this restaurant is still in business they never get anything right.
Atmosphere: 1
Food: 1
Service: 1
Landon Hall
Other than the ticket times being slow as hell a lot of the times,foods always fresh, staff respectful and make sure ur straight!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble
Merry Martin
PSA: Warning: This star rating is incorrect, because it should be 0 (ZERO) stars. Rude. Dismissive. No care or concern whatsoever. Questionable ethics when dealing with people’s money. Sat in drive thru approx. 15 minutes for 2 medium blue raspberry frozen drinks (icees) and a large water, only to be told when we pulled up, by the cashier holding 2 empty icee cups with the lids on them, “the blue icee machine is defrosting.” Why could we have not been told this when we placed the order?? She offered a replacement, but we said no we just want a refund, because this was really the only reason we went out of our way to come here. My daughter suggested they let customers know that machine is down so they don’t have to waste time and money going through this. The cashier gave no response. She said she had to go get the manager for the refund. He came over seemingly agitated and did not speak the whole time, even when my daughter suggested to let other customers know when they try to order this item, there isn’t any. Just a suggestion. She even said, “you should probably…” We left, thinking it was over and thinking she was fully refunded for the total order. When I noticed she was only refunded for only one of the blue icees, we went inside at this point, asked for the person who had dealt with us so rudely and pointed out the error, The rudeness continued and he said, I’m not dealing with this, turned his back and walked away. I asked for the GM, talked to him, he at first try to say we only bought one, then my daughter showed him the original receipt showing she had purchased 2 and a large water. Then he said the purchase was still pending. She showed him where it had come off of her card. It was a total fiasco, but the money did finally show up back on her card after these labored efforts. A word of further warning, go right now and read at least the first 10 of this location’s reviews. These also reveal all of the things we have said and then some, by other customers. If we would have read these beforehand we would have never gone here. You will leave needing a tetanus shot.??
Atmosphere: 1
Food: 1
Service: 1
Emily Martin
Inconsistent. Terrible service. Rude management. From now on I’ll be going out of my way to the Seven Points location.
Found a hair in my 20 piece nugget wasn’t happy plz have your employees wear hair nets it’s disgusting was a fast food manager for years it only takes a couple of seconds to put hair nets on to avoid bad reviews thanks
Atmosphere: 3
Food: 1
Service: 4
Placeed Mobile order got to the store and it was closed. Why did it let me make an order if the store was closed
Food is decent and usually correct. Staff is mostly nice.
Atmosphere: 4
Food: 4
Service: 4
Not only did they change the size container of the smoothies to smaller sizes, my large smoothie was missing a fifth of it because the manager told the server to only fill it to the imaginary "line." Unimpressed with service and manager.
Food: 1
Service: 1
Can I get a mcdouble hold the sewer rat please?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcdouble
Ordered a large frappe, got 3/4ths of one. Asked if I could have more and was met with a smile and "no." Overall the rest was good, I just don't think this good customer service, especially with how expensive they are. Usually good service so it was unexpected.
Atmosphere: 3
Food: 3
Service: 2
Decent food
Kid-friendliness: Nice facility
Recommended dishes: Cheeseburger
Worst chicken sandwich I’ve ever tried to eat - not edible, chicken like rubber. Awful. Also, left apples slices out of kids happy meal.
Atmosphere: 5
Food: 1
Service: 5
Highly infested with rats and they need a real management class not unprofessional people and Houston is the absolute worst manager I've ever dealt with
Atmosphere: 1
Food: 1
Service: 1
Priscilla.. MAN! This lady is ABSOLUTELY AMAZING! She is the true definition of a leader! She was so happy to just be there. Imo she should be working with corporate. She gave us the best customer service we’ve ever had. I literally can not put into words how amazingly nice she is. She was smiling the whole time we were there, she was kind. She interacted with every customer that walked in the restaurant. I have never had such good customer service from McDonald’s or any restaurant for that matter.
Parking: They have a designated area for mobile orders. Parking on both sides of the building.
Kid-friendliness: They have a play place for children.
Wheelchair accessibility: Easy access for anyone in a wheelchair on both sides of the building!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcchicken, Big Mac, Mcdouble, Dr Pepper, Double Cheeseburger, Triple Cheeseburger, French Fries
Restaurantji Recommends
They are never open when they're supposed to be the food is always old you wait 30 to 45 minutes to get your food and it's never right. The workers are always outside sitting on the Rocks never inside doing their job they seriously need to close this McDonald's down everyday it's some kind of problem with them.
Atmosphere: 1
Food: 1
Service: 1
Every single time I get food from this McDonald's the fries are always cold, hard and stale it's like they leave the fries sitting out over night it's disgusting. I'm always missing food in my bag. They always leave out the sauces I ask for. I don't know why this restaurant is still in business they never get anything right.
Atmosphere: 1
Food: 1
Service: 1
Other than the ticket times being slow as hell a lot of the times,foods always fresh, staff respectful and make sure ur straight!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble
PSA: Warning: This star rating is incorrect, because it should be 0 (ZERO) stars. Rude. Dismissive. No care or concern whatsoever. Questionable ethics when dealing with people’s money. Sat in drive thru approx. 15 minutes for 2 medium blue raspberry frozen drinks (icees) and a large water, only to be told when we pulled up, by the cashier holding 2 empty icee cups with the lids on them, “the blue icee machine is defrosting.” Why could we have not been told this when we placed the order?? She offered a replacement, but we said no we just want a refund, because this was really the only reason we went out of our way to come here. My daughter suggested they let customers know that machine is down so they don’t have to waste time and money going through this. The cashier gave no response. She said she had to go get the manager for the refund. He came over seemingly agitated and did not speak the whole time, even when my daughter suggested to let other customers know when they try to order this item, there isn’t any. Just a suggestion. She even said, “you should probably…” We left, thinking it was over and thinking she was fully refunded for the total order. When I noticed she was only refunded for only one of the blue icees, we went inside at this point, asked for the person who had dealt with us so rudely and pointed out the error, The rudeness continued and he said, I’m not dealing with this, turned his back and walked away. I asked for the GM, talked to him, he at first try to say we only bought one, then my daughter showed him the original receipt showing she had purchased 2 and a large water. Then he said the purchase was still pending. She showed him where it had come off of her card. It was a total fiasco, but the money did finally show up back on her card after these labored efforts. A word of further warning, go right now and read at least the first 10 of this location’s reviews. These also reveal all of the things we have said and then some, by other customers. If we would have read these beforehand we would have never gone here. You will leave needing a tetanus shot.??
Atmosphere: 1
Food: 1
Service: 1
Inconsistent. Terrible service. Rude management. From now on I’ll be going out of my way to the Seven Points location.
Atmosphere: 1
Service: 1
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