Went to this location at 825 pm. Ordered to eat in. Went to get our drinks and the girl who took our order was emptying the tea out and pouring it down the drain and informed us that it was the end of the night and my husband couldn’t get tea. We waited a while to get our food and kept getting dirty stares… I’m assuming because we came in 30 minutes prior to closing. The same girl slammed our food down as she brought it out and then covered the garbage can up that was beside us. At 858, we were told by the same girl that she would be locking the doors. Don’t worry, we left and WILL NOT BE BACK!
Atmosphere: 1
Food: 3
Service: 1
Maleah Moss
I have had two poor experiences here at the Cox Creek location recently.
The first time I waited in line for nearly 30 minutes. Two big bottles of sauce I had paid extra for were left out of my order. I went in for them. They argued with each other about whether or not I had received them. The person that was supposed to be getting them finally showed up with them quite a few minutes later. When I got home, one of the meat plates they had given me was completely wrong.
This evening I went through the line and they left the fries out of my order. I’ve already been waiting a long time to get my original food and have now been waiting nearly 10 minutes just to have my fries brought out so I don’t have to drag my small children in the store just to get some fries.
Respectfully, this is unacceptable customer service all the way around. I won’t be coming back to this particular location as much as I love Rick’s food.
Atmosphere: 1
Food: 1
Service: 1
Carl Ralston
Average food nothing special good prices good for small groups
Atmosphere: 3
Food: 3
Service: 3
Lester Taylor
Great place to get a salad with smoked chicken. Very large for the price.
Atmosphere: 5
Food: 5
Service: 5
Lisa S
In town for a ball tournament and got take out with a variety of dishes. Pulled pork and chicken were both flavorful and still moist, ribs fell off the bone but were a little under seasoned for my liking. Green beans were nothing special, but beans and slaw were tasty. The cobbler stole the show! Don’t skip dessert. Tried a variety of sauces and the 79 and ricks sauce were our faves! Overall, we are from Memphis and are bbq picky and we’d def come again!
Wendy White
We eat here alot employee zoey always makes it wonderful
Inga Harden
I had the best loaded baked potato ever!!! Everything that I requested on my potato was there and the sweet tea was amazing!!! The cashier was very courteous 💕🙌🏽🎉 I will order again!!!!
Very friendly place and clean and really good.food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Potato
E Estrada
Been to this location multiple times. Unfortunately, there was some confusion, this time, with my order at the drive thru. I asked that the extra ice cream be refunded and Zoey became obviously irritated; rolling eyes, huffing and puffing, making a complete spectacle of herself. She finally ended up refunding the ice cream. Johnathan took over and was great! I asked for extra ranch, which he charged me for, no problem, there. My fries were half full, so I asked Johnathan if there were different sizes of fries available. He said "No, just the one size". Again, no problem, I was just wondering if I had ordered a large, would the cup have been full... As I was paying for the additional ranch, Lizzie came to the window and overheard me asking Johnathan about the fries. She immediately rolled her eyes, Zoey asked what I said, and Lizzie responded back, "Now she's complaining about the fries!"... Seriously?!?!!
Teach your crew how to be professional! I wasn't even complaining, I was actually curious! Won't be supporting this business as long as you have rude and unprofessional people working there!
Atmosphere: 1
Food: 1
Service: 1
James Kelly
I’d give the place a B+ Food ok Service ok Everything could be improved on…..
Atmosphere: 4
Food: 3
Service: 3
Kristen Leigh
Lily needs to learn to be nicer. And not act like the world is ending because she's having to take a order. If she doesn't like her job she should find another one. That kind of service doesn't bring customers back. To top it all off me and 3 other cars were ask to pull up and wait for our food. A grown up should be the manager on duty at night. I never have this problem in the day time.
Atmosphere: 1
Service: 1
Guy Smith
EDIT: Britney Smith, the MoD at the time got back with me with a prompt and professional response, and took care of us. I'm changing my review to 5 stars for their professionalism and courtesy. We love their food and hated to leave a bad review, happy to change it!
Went to this location at 825 pm. Ordered to eat in. Went to get our drinks and the girl who took our order was emptying the tea out and pouring it down the drain and informed us that it was the end of the night and my husband couldn’t get tea. We waited a while to get our food and kept getting dirty stares… I’m assuming because we came in 30 minutes prior to closing. The same girl slammed our food down as she brought it out and then covered the garbage can up that was beside us. At 858, we were told by the same girl that she would be locking the doors. Don’t worry, we left and WILL NOT BE BACK!
Atmosphere: 1
Food: 3
Service: 1
I have had two poor experiences here at the Cox Creek location recently.
The first time I waited in line for nearly 30 minutes. Two big bottles of sauce I had paid extra for were left out of my order. I went in for them. They argued with each other about whether or not I had received them. The person that was supposed to be getting them finally showed up with them quite a few minutes later. When I got home, one of the meat plates they had given me was completely wrong.
This evening I went through the line and they left the fries out of my order. I’ve already been waiting a long time to get my original food and have now been waiting nearly 10 minutes just to have my fries brought out so I don’t have to drag my small children in the store just to get some fries.
Respectfully, this is unacceptable customer service all the way around. I won’t be coming back to this particular location as much as I love Rick’s food.
Atmosphere: 1
Food: 1
Service: 1
Average food nothing special good prices good for small groups
Atmosphere: 3
Food: 3
Service: 3
Great place to get a salad with smoked chicken. Very large for the price.
Atmosphere: 5
Food: 5
Service: 5
In town for a ball tournament and got take out with a variety of dishes. Pulled pork and chicken were both flavorful and still moist, ribs fell off the bone but were a little under seasoned for my liking. Green beans were nothing special, but beans and slaw were tasty. The cobbler stole the show! Don’t skip dessert. Tried a variety of sauces and the 79 and ricks sauce were our faves! Overall, we are from Memphis and are bbq picky and we’d def come again!
We eat here alot employee zoey always makes it wonderful
I had the best loaded baked potato ever!!! Everything that I requested on my potato was there and the sweet tea was amazing!!! The cashier was very courteous 💕🙌🏽🎉 I will order again!!!!
Always good. Healthy portions, reasonably priced.
Best fruit tea in town! Try the nachos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Skins, Loaded Baked Potato, Pork Nachos, Chicken Nachos
I love the wraps!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very friendly place and clean and really good.food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Potato
Been to this location multiple times. Unfortunately, there was some confusion, this time, with my order at the drive thru. I asked that the extra ice cream be refunded and Zoey became obviously irritated; rolling eyes, huffing and puffing, making a complete spectacle of herself. She finally ended up refunding the ice cream. Johnathan took over and was great! I asked for extra ranch, which he charged me for, no problem, there. My fries were half full, so I asked Johnathan if there were different sizes of fries available. He said "No, just the one size". Again, no problem, I was just wondering if I had ordered a large, would the cup have been full... As I was paying for the additional ranch, Lizzie came to the window and overheard me asking Johnathan about the fries. She immediately rolled her eyes, Zoey asked what I said, and Lizzie responded back, "Now she's complaining about the fries!"... Seriously?!?!!
Teach your crew how to be professional! I wasn't even complaining, I was actually curious! Won't be supporting this business as long as you have rude and unprofessional people working there!
Atmosphere: 1
Food: 1
Service: 1
I’d give the place a B+
Food ok
Service ok
Everything could be improved on…..
Atmosphere: 4
Food: 3
Service: 3
Lily needs to learn to be nicer. And not act like the world is ending because she's having to take a order. If she doesn't like her job she should find another one. That kind of service doesn't bring customers back. To top it all off me and 3 other cars were ask to pull up and wait for our food. A grown up should be the manager on duty at night. I never have this problem in the day time.
Atmosphere: 1
Service: 1
EDIT: Britney Smith, the MoD at the time got back with me with a prompt and professional response, and took care of us. I'm changing my review to 5 stars for their professionalism and courtesy. We love their food and hated to leave a bad review, happy to change it!
Atmosphere: 5
Food: 5
Service: 5
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