Don’t go here! I just went through the drive through and everyone acted like they were mad I was there! Major bad attitude.
Atmosphere: 1
Chasadee Brown
Poor, awful, nasty, rude customer service! The staff ALWAYS acts as of they don't want to be there and are always rude. Just plain, flat out nasty attitudes. This morning, the lady, whom was the manger, greeted me with "card only".... I said goodmorning that's fine and processed with my order. A bowl of grits and a grilled chicken filet. She hesitates and come back to the speaker and say we don't have grilled chicken. I said you all are out of grilled chicken?? Her response was its breakfast we ONLY serve grill chicken for lunch. I said is this something new. I was ignored. I said since when ma'am? I've been here several morning and order this exact same meal. Here, and several other locations. I have receipts! She then tells me I've never gotten grilled chicken and turned the speaker off. I sat there for about 2 mins before her coming back on the speaker. I asked was it a matter of them just not wanting to? She sends the person on the grill out to force me off the speaker before they called the police. Keep in mind Noone is behind me and im looking for an answer. When a car pulls behind me I pull to the window. Again,no manager, she sends some little boy over with an attitude worse than hers. I ask for the number to corporate, he asks her and she says "Google it!" I laugh, pull forward and tried to get pictures because he kept slamming the window in my face. Worse interaction ever at a fast food restaurant! I went to the highway 79 location got my meal with no problem at all! I called the corporate hotline still waiting on a call back. Will definitely provide an update because this location is awful.The team is only good as management and the management was awful, rude, and nasty. They should not be the face of a family owned business.
Atmosphere: 1
Food: 1
Service: 1
Cornelius Dixon sr
Can't really rate the food, because I bought it for my son, the service I received from the cashier was good. The only issue was that there were 2 young men in the back talking and cracking jokes with each other, I do it when I'm at work, but I asked them not be so loud because there were some elderly people in the dining room and they probably didn't want to hear the language they were using.
Atmosphere: 3
Food: 5
Service: 4
F. A. Brown, Sr.
No honey mustard, no lemonade, no sweet tea. Asked for ketchup, got home, no ketchup in bag. Staff seem to not care at all. No customer service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: French Fries, Hamburger
Mimi Shady Walnut
I did have a problem getting all my order at the same time, but they were able to correct it. Thank you! ?I give them credit for that because, they looked short staffed.
Atmosphere: 5
Food: 4
Service: 5
Robert Black
They need someone who wants to run it. There where 3 works hangout and smoking when I went in one man in line then me and one man behind me. There were a few working but nobody up front even acknowledged us so I walked out
Atmosphere: 1
Food: 1
Service: 1
Joey Zimmerman
Late evening stop before a trip to Tennessee, friendly service, clean facility, and well made food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bigger Jack
Sylvester Cannon
Great srv this time.
Food: 5
Service: 5
Amber
We stopped here for dinner with family before leaving on a long drive trip moving.The food was good and fresh for some of us but others in our group had other opinions. Like the ranch was really salty and since it was 4 separate orders its like some of us got still edible fries/food but wasn't very good and they even got 2 dinner plates (sides) completely wrong & we were the only customers in there at the time also. The wait was a bit much seeing as it's "fast food" and we were in a hurry with a long drive but the cashier was nice, friendly & tried to be as helpful & pleasing as he could. I love Jack's and its different food but some of our family members said they didn't enjoy the experience and wouldn't be going back atleast to that specific location. They were also out of honey mustard sauce for my little one who got chicken fingers for his dinner of course. Everyone always seems to have a different experience though. I overheard at the drive thru a very unhappy customer that even wanted just a complete refund.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Biscuit Combo, French Fries, Big Jack
The person waited on me at like he was doing me a favor but taking my order was uncoordinated getting a drinks in a coffee it took a while to get the hash browns I don't understand why it took so long there's already prepared all you had to do is give me my order and I could win on my way with that section are the restaurants in that area is very poor need to upgrade in quality of hiring employees I know it's hard to get a higher quality pool of people to hire in that area
Atmosphere: 1
Food: 2
Service: 1
Charles Webb
Good food at a decent price. That's what expect at Jack's.
Atmosphere: 5
Food: 5
Service: 5
Devyn McCombs
Me & 3 other cars sat at 12:45 in the drive-thru line for 5-10 mins with no one answering the microphone. Nobody in line at window. I drive up to window, have to wave someone down to come to the window. Guy says “yeah?”, I asked “is anyone working the window, or do I need to come inside? I’m just trying to order.” He then closes the window on me & walks away. What an absolute waste of individuals. POS employees. I imagine the manager is a POS if they hired those type of people.
Atmosphere: 1
Food: 1
Service: 1
Tammy Morton
Jack's is always reliable for a great burger. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
KAREN SAXON
Had to have a sausage biscuit this morning. It was delicious. Service was good too!
Don’t go here! I just went through the drive through and everyone acted like they were mad I was there! Major bad attitude.
Atmosphere: 1
Poor, awful, nasty, rude customer service! The staff ALWAYS acts as of they don't want to be there and are always rude. Just plain, flat out nasty attitudes. This morning, the lady, whom was the manger, greeted me with "card only".... I said goodmorning that's fine and processed with my order. A bowl of grits and a grilled chicken filet. She hesitates and come back to the speaker and say we don't have grilled chicken. I said you all are out of grilled chicken?? Her response was its breakfast we ONLY serve grill chicken for lunch. I said is this something new. I was ignored. I said since when ma'am? I've been here several morning and order this exact same meal. Here, and several other locations. I have receipts! She then tells me I've never gotten grilled chicken and turned the speaker off. I sat there for about 2 mins before her coming back on the speaker. I asked was it a matter of them just not wanting to? She sends the person on the grill out to force me off the speaker before they called the police. Keep in mind Noone is behind me and im looking for an answer. When a car pulls behind me I pull to the window. Again,no manager, she sends some little boy over with an attitude worse than hers. I ask for the number to corporate, he asks her and she says "Google it!" I laugh, pull forward and tried to get pictures because he kept slamming the window in my face. Worse interaction ever at a fast food restaurant! I went to the highway 79 location got my meal with no problem at all! I called the corporate hotline still waiting on a call back. Will definitely provide an update because this location is awful.The team is only good as management and the management was awful, rude, and nasty. They should not be the face of a family owned business.
Atmosphere: 1
Food: 1
Service: 1
Can't really rate the food, because I bought it for my son, the service I received from the cashier was good. The only issue was that there were 2 young men in the back talking and cracking jokes with each other, I do it when I'm at work, but I asked them not be so loud because there were some elderly people in the dining room and they probably didn't want to hear the language they were using.
Atmosphere: 3
Food: 5
Service: 4
No honey mustard, no lemonade, no sweet tea. Asked for ketchup, got home, no ketchup in bag. Staff seem to not care at all. No customer service.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: French Fries, Hamburger
I did have a problem getting all my order at the same time, but they were able to correct it. Thank you! ?I give them credit for that because, they looked short staffed.
Atmosphere: 5
Food: 4
Service: 5
They need someone who wants to run it. There where 3 works hangout and smoking when I went in one man in line then me and one man behind me. There were a few working but nobody up front even acknowledged us so I walked out
Atmosphere: 1
Food: 1
Service: 1
Late evening stop before a trip to Tennessee, friendly service, clean facility, and well made food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bigger Jack
Great srv this time.
Food: 5
Service: 5
We stopped here for dinner with family before leaving on a long drive trip moving.The food was good and fresh for some of us but others in our group had other opinions. Like the ranch was really salty and since it was 4 separate orders its like some of us got still edible fries/food but wasn't very good and they even got 2 dinner plates (sides) completely wrong & we were the only customers in there at the time also. The wait was a bit much seeing as it's "fast food" and we were in a hurry with a long drive but the cashier was nice, friendly & tried to be as helpful & pleasing as he could. I love Jack's and its different food but some of our family members said they didn't enjoy the experience and wouldn't be going back atleast to that specific location. They were also out of honey mustard sauce for my little one who got chicken fingers for his dinner of course. Everyone always seems to have a different experience though. I overheard at the drive thru a very unhappy customer that even wanted just a complete refund.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Biscuit Combo, French Fries, Big Jack
Good burgers and
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The person waited on me at like he was doing me a favor but taking my order was uncoordinated getting a drinks in a coffee it took a while to get the hash browns I don't understand why it took so long there's already prepared all you had to do is give me my order and I could win on my way with that section are the restaurants in that area is very poor need to upgrade in quality of hiring employees I know it's hard to get a higher quality pool of people to hire in that area
Atmosphere: 1
Food: 2
Service: 1
Good food at a decent price. That's what expect at Jack's.
Atmosphere: 5
Food: 5
Service: 5
Me & 3 other cars sat at 12:45 in the drive-thru line for 5-10 mins with no one answering the microphone. Nobody in line at window. I drive up to window, have to wave someone down to come to the window. Guy says “yeah?”, I asked “is anyone working the window, or do I need to come inside? I’m just trying to order.” He then closes the window on me & walks away. What an absolute waste of individuals. POS employees. I imagine the manager is a POS if they hired those type of people.
Atmosphere: 1
Food: 1
Service: 1
Jack's is always reliable for a great burger. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Had to have a sausage biscuit this morning. It was delicious. Service was good too!
Atmosphere: 5
Food: 5
Service: 5