Server was always on her phone and lacked attentiveness I believe her name was Kelsie also very bad attitude
Atmosphere: 1
Food: 2
John Turnipseed
For about the fourth or fifth time we had another terrible experience. First, had to ask the hostess to please look at us and seat us after our booth was cleared and cleaned because she was playing on her phone. Secondly, took over 30min just to get a menu, ordered an appetizer, a water and ordered drinks. After another 15-20 min I went to the bar to get our drinks myself because appetizer was served but no drinks. Multiple times we had been told sorry for the wait, I’ll have those drinks in just a second. Finally the server came back, took our order And again apologized for the “delay.” Place order for two beers and 15 wings with fries. 20 min later, cold wings get placed on our tables that tasted horrible, like fishy! I had to go get our drinks again, at the bar myself and the smallest vat of fries I’ve ever seen were delivered. We both ate a wing, almost threw up and tried to send them back but never saw our waiter. I finally went to the kitchen door and waited until he came out so I could explain. Then it took me about 5-10 min just to pay for our drinks, appetizer and fries!! Not only was this the worst experience in a restaurant in Gadsden; it wasn’t the first time BWW here has sucked! I even tried to call customer service and they won’t answer! I’ll never go back.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Stith
Had our bill wrong 2 times & service was terrible
Margret Hickman
We have eaten at this restaurant twice and both times was a bad experience for us. The first time we went in to eat, gave them our order and waited 30 minutes. We finally asked how much longer for our hamburgers and they admitted the order was lost. How do you lose an order? We are senior citizens and we eat out fairly regular. This has never happened at other restaurants. The second time, which was recently, the order came out to us pretty fast, but we got no silverware. We had to wait for the waitress to come back around to ask for silverware. Then the wings we ordered were so hard we couldn’t eat them! Totally overcooked. We will never go back there.
brian rakestraw
Service has always been decent, but takes a really long time to get beverages , and then a long time to get food if you get to order. Food has always been good. I think they cater too much on to-go orders, and it backs the kitchen up.
Atmosphere: 3
Food: 5
Service: 3
Amy Smith
We waited over 45 minutes for our food and had to have another server track it down for us! Fries were cold and clearly had been sitting. Server was slow to refill cups and twice said she was going to refill my water and never did. The 18% gratuity was automatically added to our bill because we were a party of 8. I never would have tipped that much!
Atmosphere: 4
Food: 3
Service: 1
matt cizek
Saturday game day, sat at the bar and was well taken care of by Mallory! Great food , good conversation! The locals were welcoming! I had the hatch quest and the triple bacon burger, everything was perfect! Good beer selection,great service!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Greene
Our waitress Rebecca was awesome! The best personality. Today was mine and my husband first time trying the restaurant. We will be back. We loved the promos and the great variety of sauce.
Atmosphere: 5
Food: 5
Service: 5
Brenda Dale
The one waiting on me was new. I showed her grace because those type of things of not having enough help falls back on the manager.
Food: 5
Service: 4
Kimberly Cothran
Food was very good. The strawberry lemonade was amazing. My bacon patty melt was fantastic.
It is the same experience as always...not my favorite place to go!
Atmosphere: 2
Food: 3
Service: 2
Ross Reimche
Loud even when nearly empty
Atmosphere: 5
Food: 4
Service: 5
Evo skaii
Everyone was really friendly, my food was great and made to my liking which came out relatively fast.
Atmosphere: 5
Food: 5
Service: 5
Sheepdog Outdoors
I've been to this location three times since moving here. the first time was an average experience but the last two visits its taken the server over 10 minutes to even come take our drink orders and the very last time was about the same to the point where me and my partner decided to leave. the place was very slow. there was maybe 4-5 other tables being served in the whole building so we couldn't understand why it took so long for a server to even greet us. Also the wings are almost never fully sauced but that seems to be the new theme with BWW because every location I've been too in the past three years is like that so I guess I'll just start eating elsewhere but i used to really like this chain growing up.
Gene Cook
Standard fair for Buffalo Wild Wings. It was a little packed when we went so service was a little sslow but ultimately they delivered. Food was hot, beer was cold.
Server was always on her phone and lacked attentiveness I believe her name was Kelsie also very bad attitude
Atmosphere: 1
Food: 2
For about the fourth or fifth time we had another terrible experience. First, had to ask the hostess to please look at us and seat us after our booth was cleared and cleaned because she was playing on her phone. Secondly, took over 30min just to get a menu, ordered an appetizer, a water and ordered drinks. After another 15-20 min I went to the bar to get our drinks myself because appetizer was served but no drinks. Multiple times we had been told sorry for the wait, I’ll have those drinks in just a second. Finally the server came back, took our order And again apologized for the “delay.” Place order for two beers and 15 wings with fries. 20 min later, cold wings get placed on our tables that tasted horrible, like fishy! I had to go get our drinks again, at the bar myself and the smallest vat of fries I’ve ever seen were delivered. We both ate a wing, almost threw up and tried to send them back but never saw our waiter. I finally went to the kitchen door and waited until he came out so I could explain. Then it took me about 5-10 min just to pay for our drinks, appetizer and fries!! Not only was this the worst experience in a restaurant in Gadsden; it wasn’t the first time BWW here has sucked! I even tried to call customer service and they won’t answer! I’ll never go back.
Atmosphere: 1
Food: 1
Service: 1
Had our bill wrong 2 times & service was terrible
We have eaten at this restaurant twice and both times was a bad experience for us. The first time we went in to eat, gave them our order and waited 30 minutes. We finally asked how much longer for our hamburgers and they admitted the order was lost. How do you lose an order? We are senior citizens and we eat out fairly regular. This has never happened at other restaurants. The second time, which was recently, the order came out to us pretty fast, but we got no silverware. We had to wait for the waitress to come back around to ask for silverware. Then the wings we ordered were so hard we couldn’t eat them! Totally overcooked. We will never go back there.
Service has always been decent, but takes a really long time to get beverages , and then a long time to get food if you get to order. Food has always been good. I think they cater too much on to-go orders, and it backs the kitchen up.
Atmosphere: 3
Food: 5
Service: 3
We waited over 45 minutes for our food and had to have another server track it down for us! Fries were cold and clearly had been sitting. Server was slow to refill cups and twice said she was going to refill my water and never did.
The 18% gratuity was automatically added to our bill because we were a party of 8. I never would have tipped that much!
Atmosphere: 4
Food: 3
Service: 1
Saturday game day, sat at the bar and was well taken care of by Mallory! Great food , good conversation! The locals were welcoming! I had the hatch quest and the triple bacon burger, everything was perfect! Good beer selection,great service!
Atmosphere: 5
Food: 5
Service: 5
Our waitress Rebecca was awesome! The best personality. Today was mine and my husband first time trying the restaurant. We will be back. We loved the promos and the great variety of sauce.
Atmosphere: 5
Food: 5
Service: 5
The one waiting on me was new. I showed her grace because those type of things of not having enough help falls back on the manager.
Food: 5
Service: 4
Food was very good. The strawberry lemonade was amazing. My bacon patty melt was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It is the same experience as always...not my favorite place to go!
Atmosphere: 2
Food: 3
Service: 2
Loud even when nearly empty
Atmosphere: 5
Food: 4
Service: 5
Everyone was really friendly, my food was great and made to my liking which came out relatively fast.
Atmosphere: 5
Food: 5
Service: 5
I've been to this location three times since moving here. the first time was an average experience but the last two visits its taken the server over 10 minutes to even come take our drink orders and the very last time was about the same to the point where me and my partner decided to leave. the place was very slow. there was maybe 4-5 other tables being served in the whole building so we couldn't understand why it took so long for a server to even greet us. Also the wings are almost never fully sauced but that seems to be the new theme with BWW because every location I've been too in the past three years is like that so I guess I'll just start eating elsewhere but i used to really like this chain growing up.
Standard fair for Buffalo Wild Wings. It was a little packed when we went so service was a little sslow but ultimately they delivered. Food was hot, beer was cold.
Loading...