Cracker Barrel Old Country Store

First of all, the location of this Cracker Barrel restaurant is perfect. It's easy to get into and there is plenty of parking. The staff is very friendly and helpful and the service is fantastic. The food was great and well worth the price. Amber was our server. She very friendly and professional. We would love to have her for our server on our next visit.

Atmosphere: 5

Food: 5

Service: 5

Very nice people talk to you smile and just a happy place food was delicious and the service was great

Atmosphere: 5

Food: 5

Service: 5

GM Derek knows his stuff. Super hospitable staff

Atmosphere: 5

Food: 5

Service: 5

Excellent service from Amber.

Atmosphere: 5

Food: 5

Service: 5

Today I called in ordered around 13:15 A Campfire chicken and steak meals. The gentleman said it would be about 20 minutes. I said no problem I wouldn’t be there till a little after 14:00. I called the # for curb side - no answer - I went in 14:15 stood in line (that went around to the dining area and into the store area. 3 cashiers. Looked like 2 were training. I was just very slow, no smile. Finally go to cashier 14:46 paid my bill, left tip and no meals for me. Young lady that was training let the back know I was there. 14:55 still nothing. Young lady again request my meals. Informed her I had 5 minutes to get to work. Surprising the person I was relieving with lunch - but surprise I’m going to be late. 15:05 received 2 Campfire Chicken dinner, a very nice apology and a free meal next time I come back. The Attalla just off interstate 59 is awesome, the food is always Great and the Service is always Fantastic. They were just having a bad day upfront at check-out.

Atmosphere: 3

Food: 5

Service: 3

We often stop at Cracker Barrel when we go on road trips. Majority of the locations are good, this location however was nowhere near the others in terms of service and cleanliness. As soon as you walked in, it smelled of urine in the main area. The men’s bathroom stunk so bad! We were seated promptly right after the lunch rush. Our waitress looked like she didn’t want to be there and was less than enthusiastic to serve us. We ordered a sweet tea, she brought us unsweetened tea, we kept looking for her and she was nowhere to be found. We finally let her know. We ordered a breakfast plate and chicken fried chicken with Coleslaw, fries and fried okra. Let me start off by saying that the portions shrunk considerably! I was given 10 fries (yes, I counted!). It took close to 20 minutes to get our food. No cutlery, kept looking for our waitress, again nowhere to be found. I’m starting to think she was hiding lol I walked back to the hostess and asked for cutlery.

All our food was at room temperature at best. We asked for the gravy on the side for the chicken fried chicken, the gravy was spread on it, when the waitress finally came to check on us (she kept disappearing for long periods of time) I let her know the mess up and asked for gravy on the side. She brought out 2 dry pieces of chicken and still no gravy (we never asked her to replace the meal, just to bring more gravy). At this point we were fed up and had already wasted enough time waiting around. We had a piece of dry chicken left, so we asked her for gravy to go and she brought us a bowl with gravy, not a to go container. I’m not sure why she refused to listen to anything we asked for but all in all, the experience was less than stellar. Too bad bc we always have great service at other locations.

Atmosphere: 5

Food: 2

Service: 1

I ordered curbside, just one meal. Waited over an hour before going inside myself to see my food just sitting on the to-go shelf. Not the first time it's happened, then I check the food and some of it is burnt and some of it is raw. I call the manager explaining the issue and asked for a refund. He told me my refund is on the way and should take a few days. It's been over a month with no return. So it's nice to know they will also lie to you

Atmosphere: 1

Food: 1

Service: 1

manager there is a liar. we had called to ask for a refund as our food was awful, and the curbside service was awful. he told us he would issue a refund ASAP and it would take 1-3 business days. long story short, it’s been a month, he never did. he only said he would to avoid getting a one star. do not trust this man. VERY disappointed. will not come back.

Atmosphere: 1

Food: 1

Service: 1

Food and Atmosphere were both great but the Service we received from Veronica Davis was even better. We will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

The staff was very patient and kind serving our party of 7. They accommodated our every need with no fuss. We had a wonderful breakfast experience!

Atmosphere: 5

Food: 5

Service: 5

We eat breakfast here in a regular basis and it is always good and the service is great!

Atmosphere: 5

Food: 5

Service: 5

The food was great and the service was even better. Amanda was our waitress and she is the best I’ve ever had.

Atmosphere: 5

Food: 5

Service: 5

Gadsden AL location-almost no service, dirty utensils, food was burnt or bland, no drink refills. They have gone downhill badly.

My family just ate around three p.m today. We had a large party with us. I want to say the food was so good, and hot. Everything we ordered was correct, and on point. Our server was friendly, and fast plus the other staff who helped with our food order. This store was clean on the inside and outside. I would highly recommend this restaurant to anyone looking for some good country food. 10 out of 10 in my book.

Family friendly atmosphere.