Music in the dining area was way too loud and several tables were not cleaned.
Atmosphere: 4
Food: 5
Service: 5
Susan
Food, service, atmosphere, was great. My only complaint... the coffee was bitter and had coffee grounds in it. Otherwise everything else was good.
Atmosphere: 5
Food: 4
Service: 5
Kathleen Ransom
I refuse to pay this price for another blue berry muffins.
Ken Greene
The staff are always friendly and helpful. Every time I have been there the restaurant is clean and well stocked. Bathrooms are very clean. The food is always good, but a little pricey. Use the app for specials and discounts and it’s not too bad.
Atmosphere: 5
Food: 5
Service: 5
J E
Not family friendly
Atmosphere: 1
Food: 4
Service: 1
Breona Lowe
I stayed in a 3 car line for 15 minutes for them to tell me when I got to the window they didn’t have change for a $50 . I won’t return anymore .
Atmosphere: 5
Food: 5
Service: 1
Barbara Eatmon
Panera bread is my favorite restaurant chain! The freshness of ingredients and consistent high-quality of the Panera Brand, I’ve seen at numerous other locations, without exception, is utterly trampled upon by this franchise in Gadsden.
I’ll start with the good - the employees are always wearing a smile and competently complete orders.
The bad, the ugly:
- I drove 20 minutes to get a bakery style (crunchy, flakey) croissant from Panera - I paid $4 for it - they handed me a croissant (soft, doughy) like they sell at grocery stores. I drove away, knowing I could buy a box of four of these, at the Walmart next door, for less money.
- I ordered a smoothie, and the straw I was given was so thin and cheap (cheaper than I’d ever seen) it could not endure the pressure of suction, so it collapsed in on itself like a dying star, and was rendered completely useless. I couldn’t even drive and drink it at the same time. This could’ve been an omen, as the smoothie was very sugary, and after I took off the lid, I threw most of it away.
- They are VERY stingy with dressing, filling up dressing cups sometimes LESS than even HALFWAY! I’ve gotten so used to needing to ask for extra dressing at this Panera, that when I went to another one and asked for “double dressing“ I was completely overwhelmed by having way too much dressing.
- Avocados in my salad were as hard as an eraser (they were totally ripe, just inedibly hard?), which I really don’t know how that’s even possible, except perhaps being stored in the freezer way too long.
- I got the butt end of a piece of lettuce in a salad, is not only pretty inedible, but also is literally a health code violation because it is impossible to clean that piece properly.
- I got a sandwich here, and the bread, again, seemed grocery store quality? Definitely not Panera Bread standards (why am I supposed to come to “Panera BREAD” if the bread is bad??? 😭)
In summary, I’ve been here all of six times, and even though the orders were completed perfectly by staff each time, the upper management…
I’ve made this review, hoping that some changes can be made, and I can return here and be a patron in the future.
Food: 1
Service: 5
Joseph Locklear
Pricey but good.
Atmosphere: 5
Food: 5
Service: 5
Tammy Harris
This is the third time that I have ordered the French Onion Soup from the Gadsden Al location. They Never put Cheese in it and you only get Maybe 4 Croutons IF You Ask for them! The people working here are Lazy!! PANERA Bread is to Expensive for this type of Service. Go Somewhere Else! The Oxford Location has much better service **
Atmosphere: 1
Food: 1
Service: 1
Dana Juan
They are always so quick when I order through the app! My order is always correct. The cinnamon crunch bagel is my favorite.
02-27-2025 Pleasant drive-thru experience. Soup was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Bethany Morrow
The only fault that I saw was the parking. There were more to go pick up spots than actual parking spots.
Atmosphere: 5
Food: 5
Service: 5
lester harmon
Nice store
Atmosphere: 5
Food: 4
Service: 4
Dekoda Hendrix
The food was really good and prepared very well but the service was a bit lacking as my friend had to wait around 5 minutes for their food after their food was prepped check and bagged so it was just sitting there getting cold.
Music in the dining area was way too loud and several tables were not cleaned.
Atmosphere: 4
Food: 5
Service: 5
Food, service, atmosphere, was great. My only complaint... the coffee was bitter and had coffee grounds in it. Otherwise everything else was good.
Atmosphere: 5
Food: 4
Service: 5
I refuse to pay this price for another blue berry muffins.
The staff are always friendly and helpful. Every time I have been there the restaurant is clean and well stocked. Bathrooms are very clean. The food is always good, but a little pricey. Use the app for specials and discounts and it’s not too bad.
Atmosphere: 5
Food: 5
Service: 5
Not family friendly
Atmosphere: 1
Food: 4
Service: 1
I stayed in a 3 car line for 15 minutes for them to tell me when I got to the window they didn’t have change for a $50 . I won’t return anymore .
Atmosphere: 5
Food: 5
Service: 1
Panera bread is my favorite restaurant chain! The freshness of ingredients and consistent high-quality of the Panera Brand, I’ve seen at numerous other locations, without exception, is utterly trampled upon by this franchise in Gadsden.
I’ll start with the good - the employees are always wearing a smile and competently complete orders.
The bad, the ugly:
- I drove 20 minutes to get a bakery style (crunchy, flakey) croissant from Panera - I paid $4 for it - they handed me a croissant (soft, doughy) like they sell at grocery stores. I drove away, knowing I could buy a box of four of these, at the Walmart next door, for less money.
- I ordered a smoothie, and the straw I was given was so thin and cheap (cheaper than I’d ever seen) it could not endure the pressure of suction, so it collapsed in on itself like a dying star, and was rendered completely useless. I couldn’t even drive and drink it at the same time. This could’ve been an omen, as the smoothie was very sugary, and after I took off the lid, I threw most of it away.
- They are VERY stingy with dressing, filling up dressing cups sometimes LESS than even HALFWAY! I’ve gotten so used to needing to ask for extra dressing at this Panera, that when I went to another one and asked for “double dressing“ I was completely overwhelmed by having way too much dressing.
- Avocados in my salad were as hard as an eraser (they were totally ripe, just inedibly hard?), which I really don’t know how that’s even possible, except perhaps being stored in the freezer way too long.
- I got the butt end of a piece of lettuce in a salad, is not only pretty inedible, but also is literally a health code violation because it is impossible to clean that piece properly.
- I got a sandwich here, and the bread, again, seemed grocery store quality? Definitely not Panera Bread standards (why am I supposed to come to “Panera BREAD” if the bread is bad??? 😭)
In summary, I’ve been here all of six times, and even though the orders were completed perfectly by staff each time, the upper management…
I’ve made this review, hoping that some changes can be made, and I can return here and be a patron in the future.
Food: 1
Service: 5
Pricey but good.
Atmosphere: 5
Food: 5
Service: 5
This is the third time that I have ordered the French Onion Soup from the Gadsden Al location. They Never put Cheese in it and you only get Maybe 4 Croutons IF You Ask for them! The people working here are Lazy!! PANERA Bread is to Expensive for this type of Service. Go Somewhere Else! The Oxford
Location has much better service **
Atmosphere: 1
Food: 1
Service: 1
They are always so quick when I order through the app! My order is always correct. The cinnamon crunch bagel is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly service good bread stuff
Atmosphere: 5
Food: 5
Service: 5
02-27-2025
Pleasant drive-thru experience. Soup was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
The only fault that I saw was the parking. There were more to go pick up spots than actual parking spots.
Atmosphere: 5
Food: 5
Service: 5
Nice store
Atmosphere: 5
Food: 4
Service: 4
The food was really good and prepared very well but the service was a bit lacking as my friend had to wait around 5 minutes for their food after their food was prepped check and bagged so it was just sitting there getting cold.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Turkey & Cheddar Sandwich
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