Went there twice this week first day staff was very niceSecond was a Lil different story lady at the window was not friendly but you never know wat someone may be going through
Food: 4
Service: 3
Recommended dishes: French Fries
Puddy Kenworthy Bear
HORRIFIC Service & Management!!!Order delayed, incorrect then told to go to back of long drive-thru line to rectify issue after extremely unqualified, slow refund procedure only to have them keep my credit card which realized half way home...had to turn around in extremely heavy traffic, drive back to retrieve it to be met by very unprofessional, abusively yelling manager in response to their insanely irresponsible error. No apology...quite the opposite with a gathering crowd of on looking customers! Totally publicly humiliating as well as am still massively livid over this entire unnecessary ridiculous experience!!!
Atmosphere: 1
Food: 1
Service: 1
Ashley Green
Took great care of our order in a timely manner. The workers was running ragged, but still getting it done and with a great attitude. Thank you to this Burger King for great service!
Atmosphere: 5
Food: 5
Service: 5
Joan Torres
Today, March 22 at 11:30, we tried to go to the drive-thru, which was the time we left work, to order a hamburger, but since I don't have a vehicle, I went by bicycle and ALL the employees ignored us and didn't want to serve us no matter how much we talked. We went to ask at the window and absolutely all the employees inside ignored us! No matter how much we talked in self-service, they ignored us and didn't even come back to see us! They didn't even have the conscience to tell us that they couldn't serve us! It is difficult to know how these types of people are not aware that those of us who have been coming for a while and only ride our bikes can order something to eat, a group of “workers” that is truly embarrassing.
Atmosphere: 1
Food: 1
Service: 1
John Sadlis
So yesterday I ordered two Crispy Chicken Wraps thru the Drive thru which turned out to be a HUGE MISTAKE. When I got home I found both to be WELL OVER FRIED so I had to throw them in the garbage. What a
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tenders and Fries, Onion Rings
Joseph Soto
This has to be the worst Burger King. I've ever been to in my life hands down.
Atmosphere: 1
Food: 1
Service: 1
Kendel Burdett
They will not open the lobby in the morning but the sign says the lobby is open.
Doug Schneider
The sign out front clearly states that the lobby is open. The lobby is never open before 7 AM.
Atmosphere: 4
Food: 4
Service: 1
Bob Eppley
Quick stop while
Atmosphere: 4
Food: 4
Service: 4
Carol Ague
We have visited Burger King in Gulf Shores 3 different times in the past 2 months. These are hands down the rudest group of employees we have ever encountered. The last time we were in there, we asked for the District Manager's phone number which they refused to give us. They asked us what the problem was so we described to them how rude they have been. After we left the counter to sit down and eat our food, the employees huddled together and started laughing and mocking our conversation in voices loud enough that the whole restaurant was able to hear their conversation. In addition, the American Flag that is flying is a disgrace. I have been trying since January 29, to reach someone, anyone at corporate customer service who will act on these issues instead of just giving me ridiculous canned customer service responses in emails. It seems that it is impossible to reach anyone by telephone and actualy speak with a human being. A photo of the American Flag is shown below.
Double cheeseburger only has one slice of cheese...
Atmosphere: 5
Food: 1
Service: 5
Drake Key
Rude and impatient. Wouldn't let me order and kept ending the bill.
Atmosphere: 1
Food: 3
Service: 1
Allen Savage
the crew didn't seem to care about
Atmosphere: 2
Food: 3
Service: 3
Jake Frasier
Walked in after a 10 hour drive with 2 kids all of us hungry to just get stared at and ignored for 10 minutes before we finally walked out and went somewhere else. Terrible service and wouldn't suggest going here to anyone.
Atmosphere: 1
Food: 1
Service: 1
Joseph Mitchell
Service was great went they drive thru with my kids it was fast and the cashier was
Went there twice this week first day staff was very niceSecond was a Lil different story lady at the window was not friendly but you never know wat someone may be going through
Food: 4
Service: 3
Recommended dishes: French Fries
HORRIFIC Service & Management!!!Order delayed, incorrect then told to go to back of long drive-thru line to rectify issue after extremely unqualified, slow refund procedure only to have them keep my credit card which realized half way home...had to turn around in extremely heavy traffic, drive back to retrieve it to be met by very unprofessional, abusively yelling manager in response to their insanely irresponsible error. No apology...quite the opposite with a gathering crowd of on looking customers! Totally publicly humiliating as well as am still massively livid over this entire unnecessary ridiculous experience!!!
Atmosphere: 1
Food: 1
Service: 1
Took great care of our order in a timely manner. The workers was running ragged, but still getting it done and with a great attitude. Thank you to this Burger King for great service!
Atmosphere: 5
Food: 5
Service: 5
Today, March 22 at 11:30, we tried to go to the drive-thru, which was the time we left work, to order a hamburger, but since I don't have a vehicle, I went by bicycle and ALL the employees ignored us and didn't want to serve us no matter how much we talked. We went to ask at the window and absolutely all the employees inside ignored us! No matter how much we talked in self-service, they ignored us and didn't even come back to see us! They didn't even have the conscience to tell us that they couldn't serve us! It is difficult to know how these types of people are not aware that those of us who have been coming for a while and only ride our bikes can order something to eat, a group of “workers” that is truly embarrassing.
Atmosphere: 1
Food: 1
Service: 1
So yesterday I ordered two Crispy Chicken Wraps thru the Drive thru which turned out to be a HUGE MISTAKE. When I got home I found both to be WELL OVER FRIED so I had to throw them in the garbage. What a
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Chicken Tenders and Fries, Onion Rings
This has to be the worst Burger King. I've ever been to in my life hands down.
Atmosphere: 1
Food: 1
Service: 1
They will not open the lobby in the morning but the sign says the lobby is open.
The sign out front clearly states that the lobby is open. The lobby is never open before 7 AM.
Atmosphere: 4
Food: 4
Service: 1
Quick stop while
Atmosphere: 4
Food: 4
Service: 4
We have visited Burger King in Gulf Shores 3 different times in the past 2 months. These are hands down the rudest group of employees we have ever encountered. The last time we were in there, we asked for the District Manager's phone number which they refused to give us. They asked us what the problem was so we described to them how rude they have been. After we left the counter to sit down and eat our food, the employees huddled together and started laughing and mocking our conversation in voices loud enough that the whole restaurant was able to hear their conversation. In addition, the American Flag that is flying is a disgrace. I have been trying since January 29, to reach someone, anyone at corporate customer service who will act on these issues instead of just giving me ridiculous canned customer service responses in emails. It seems that it is impossible to reach anyone by telephone and actualy speak with a human being. A photo of the American Flag is shown below.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Double cheeseburger only has one slice of cheese...
Atmosphere: 5
Food: 1
Service: 5
Rude and impatient. Wouldn't let me order and kept ending the bill.
Atmosphere: 1
Food: 3
Service: 1
the crew didn't seem to care about
Atmosphere: 2
Food: 3
Service: 3
Walked in after a 10 hour drive with 2 kids all of us hungry to just get stared at and ignored for 10 minutes before we finally walked out and went somewhere else. Terrible service and wouldn't suggest going here to anyone.
Atmosphere: 1
Food: 1
Service: 1
Service was great went they drive thru with my kids it was fast and the cashier was
Atmosphere: 5
Food: 5
Service: 5