All Original - Helena

Shady employees who changed the tip from $5 to $50 on a $28 order. I called the owner for over a week about this problem. He is refusing to take my calls or respond to my request for a refund. I have been a customer for 6 years and they were my go to place when we ordered pizza, Lasagna and Cheese bread. So be very careful if they don’t offer you a receipt you’ve been had.

The food here is always great. But we ordered tonight and it took 2 + hours to get our order. We did not even get a call to let us know how delayed the order was, and when I called myself to ask what happened, the delay was not exactly explained with any sympathy. I honestly should have just cancelled the order and requested the money back but we just wanted dinner at that point.

The delivery driver was at least apologetic and polite. So thanks to him for that.

Atmosphere: 1

Food: 5

Service: 1

Great pizza, fast & fresh.

1 downside, the menu prices (pictured) are wrong and need to be corrected.

Atmosphere: 5

Food: 5

Service: 5

We have always loved All Original. We eat there almost weekly and have never had any issues with our food or the customer service. However, this last Friday we ordered on the app and when we got there they had given our order out to another customer. They offered to remake the order but the manager instructed his employee that if we asked for a discount to just void the order completely. We were very surprised by this since we have always had a great experience but this response and lack of customer service will definitely keep us from going back. I hope that if this was a new manager that All Original will do something about it because that is not a way to treat a customer when the mistake was on them.

Atmosphere: 4

Food: 5

Service: 3

This is an absolute disappointment to write. This score ONLY rates 1 experience.
The night supervisor was very disrespectful.
They accidentally gave my order to someone else. After all the waiting they sent a kid to tell us we could wait to remake it all or void the order. There was NO apology and no offer to discount. Because of his attitude I voided the order and went somewhere else.
It breaks my heart.
I only use them because of great food and service. And I heavily support small/private businesses.
So disappointing.

Atmosphere: 4

Food: 5

Service: 2

They are probably a little more pricey than the other pizza places, but the food is always hot and fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lasagna, Chef Salad, Wings, Supreme Pizza Medium, Apple Turnover, Meat Calzone

This is the pizza the kids consistently ask for and I oblige. Consistently good!

Atmosphere: 5

Food: 5

Service: 5

I love all original we move to Helena I whole back and the pizza are way way way way better then the reg chain pizza and I love the wings and the staff is always nice even when I call end and they see my number OH and they chef salad is so good I give them 10 ⭐️’s

Atmosphere: 5

Recommended dishes: Wings, Meat Lovers

I ordered from the Helena location by mistake! Turned out that I’m glad I made the mistake. We will be getting our pizza from here from now on.

Had the everything pizza. Good stuff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Everything Pizza

Food is amazing! Delivery and pickup are always fast and hot!

Food: 5

Service: 5

Ordered online, said 45 minutes. I called after 1 hr 10 min of no delivery. They told me it would be 1 hr to 1 hr 30 minutes MORE! Terrible service.

Service: 1

Best pizza place around. We discovered the place while staying in an air bnb in Helena. Now we drive from another town just to get this pizza!

Atmosphere: 5

Food: 5

Service: 5

Had a great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Apple Turnover

Love the pizza!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings, Meat Lovers