This place is horrible since they let that young lady go it takes forever to get DoorDash. They won't even greet you when you walk in. The general manager/supervisor doesn't even acknowledge what is going on on top of that telling people people as in customers on why one of their employees doesn't work there anymore which is very unprofessional and supposed to be confidential. I wouldn't let my dog apply for a job here terrible ... Kids walking around acting like they don't even see the employees that standing in the front. I'm pretty sure I'm not the only one that witnessed this.
Atmosphere: 1
Food: 1
Service: 1
Ronni Messer
Today’s mistakes:
Ordered my “Free Friday Fries” 🍟 which is supposed to be a Medium size: got a kids size.
Ordered a Plain Hamburger: literally got just a bun.
Ordered a Large sweet tea, Light ice: The ice was up to the top when I finished my drink after just a few sips.
Not gonna lie, we will still order here because it is the closest one to us. Just about every other order something is wrong. It is frustrating. Do better!
Guy Walls
Eh what do you expect it’s McDonald’s
Megan Rexford
Not one of them acknowledged the customers at the counter. They all saw us standing there, but never approached to greet, take an order or see what we may be waiting on. Arrived at 7:52 for a DD order that was to be ready by 7:54; at 8:04 the order still wasn't prepared. Yet your pulling orders to the "serving now" screen to appear efficient. Not efficient when you have to wait 12+ minutes for food or to be acknowledged while chatting away in the kitchen.
JEFFEREY WILLS
Great service
Atmosphere: 4
Food: 4
Service: 4
James Minor
They are ok. Getting better.Last year I got food poisoning because my quartwr pounder with cheese was raw in the middle. It was night time and I was hungry so I started eating in while driving. I noticed it was a little cold but figured it was just old food like those young kids like to sell instead of cooking new fries and burgers and nuggets but it was raw.i ended up at the e.r 5 hours Karen with severe ecoli poisoning. The management got a Pic of the half eaten burger and called me personally with corporate on the line. Offered me free meals and ro pay for my medical bills. So be careful eating there.
Atmosphere: 3
Food: 4
Service: 4
Paige Claridy
The manager is always catching an attitude. Refused service because I stood up for myself 😂
Atmosphere: 1
Food: 1
Service: 1
six
Genuinely one of the worst McDonald’s i’ve been to. Always forgetting parts of my meal, I just got a 6pc nugget meal and they forgot the nuggets? The amount of times this has happened to me is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Aleksandra Bryl
the customer service was awful. we waited forever for the food. i felt uncomfortable being there. all they were doing was playing and cursing and yelling.
Atmosphere: 1
Food: 4
Service: 1
Carlo Simpson
Food was not good fry was Luke warm not i was on my lunch break and not able to go back so I settle 4 less 😕
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Double Quarter Pounder with Cheese
They have been getting worse as far as interacting with customers or in my case delivery drivers. They just act like they dont even see you. One customer told me if I needed to order I would need to order from the new kiosk.
Service: 1
BILL SMOKE
4:30 pm nobody in order line, nobody in pick up line, in other words not busy. Ordered five items and they still screwed up. How hard can this job be ?
Service: 1
Gary R
The worst fast food restaurant in Helena, AL. Workers attitudes are terrible and food is never correct. Getting a person to the counter is nearly impossible to actually do their job.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac, Cheeseburger, French Fries, Sweet Tea
Jennings 123
Just once I'd like my order to be right..
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Big Mac
This place is horrible since they let that young lady go it takes forever to get DoorDash. They won't even greet you when you walk in. The general manager/supervisor doesn't even acknowledge what is going on on top of that telling people people as in customers on why one of their employees doesn't work there anymore which is very unprofessional and supposed to be confidential. I wouldn't let my dog apply for a job here terrible ... Kids walking around acting like they don't even see the employees that standing in the front. I'm pretty sure I'm not the only one that witnessed this.
Atmosphere: 1
Food: 1
Service: 1
Today’s mistakes: Ordered my “Free Friday Fries” 🍟 which is supposed to be a Medium size: got a kids size. Ordered a Plain Hamburger: literally got just a bun. Ordered a Large sweet tea, Light ice: The ice was up to the top when I finished my drink after just a few sips. Not gonna lie, we will still order here because it is the closest one to us. Just about every other order something is wrong. It is frustrating. Do better!
Eh what do you expect it’s McDonald’s
Not one of them acknowledged the customers at the counter. They all saw us standing there, but never approached to greet, take an order or see what we may be waiting on. Arrived at 7:52 for a DD order that was to be ready by 7:54; at 8:04 the order still wasn't prepared. Yet your pulling orders to the "serving now" screen to appear efficient. Not efficient when you have to wait 12+ minutes for food or to be acknowledged while chatting away in the kitchen.
Great service
Atmosphere: 4
Food: 4
Service: 4
They are ok. Getting better.Last year I got food poisoning because my quartwr pounder with cheese was raw in the middle. It was night time and I was hungry so I started eating in while driving. I noticed it was a little cold but figured it was just old food like those young kids like to sell instead of cooking new fries and burgers and nuggets but it was raw.i ended up at the e.r 5 hours Karen with severe ecoli poisoning. The management got a Pic of the half eaten burger and called me personally with corporate on the line. Offered me free meals and ro pay for my medical bills. So be careful eating there.
Atmosphere: 3
Food: 4
Service: 4
The manager is always catching an attitude. Refused service because I stood up for myself 😂
Atmosphere: 1
Food: 1
Service: 1
Genuinely one of the worst McDonald’s i’ve been to. Always forgetting parts of my meal, I just got a 6pc nugget meal and they forgot the nuggets? The amount of times this has happened to me is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
the customer service was awful. we waited forever for the food. i felt uncomfortable being there. all they were doing was playing and cursing and yelling.
Atmosphere: 1
Food: 4
Service: 1
Food was not good fry was Luke warm not i was on my lunch break and not able to go back so I settle 4 less 😕
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Double Quarter Pounder with Cheese
Restaurantji Recommends
They have been getting worse as far as interacting with customers or in my case delivery drivers. They just act like they dont even see you. One customer told me if I needed to order I would need to order from the new kiosk.
Service: 1
4:30 pm nobody in order line, nobody in pick up line, in other words not busy.
Ordered five items and they still screwed up. How hard can this job be ?
Service: 1
The worst fast food restaurant in Helena, AL. Workers attitudes are terrible and food is never correct. Getting a person to the counter is nearly impossible to actually do their job.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac, Cheeseburger, French Fries, Sweet Tea
Just once I'd like my order to be right..
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Big Mac
I waited 20 min for a chicken bigmac
Atmosphere: 1
Food: 2
Service: 1
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