I went to this Chipotle yesterday for lunch and paid in cash. The cashier told me she didn't have enough money in her drawer to make change, and the alternative was to be stiffed on what I was owed instead of going the next dollar up. Ridiculous that the manager can't be bothered to put money in the register. If you can't take cash, then say that before I pay! Insanity. The food wasn't fresh either.
Atmosphere: 4
Food: 2
Service: 1
Alex Shairi
This Chipotle on Lakeshore was disappointing. The line moved slowly, and the staff seemed rushed and uninterested. Portions were smaller than usual, and the food didn’t taste very fresh. The restaurant also wasn’t as clean as it should’ve been, especially during a busy time. Definitely not the Chipotle experience I’m used to, and I don’t see myself coming back anytime soon.
Atmosphere: 4
Food: 4
Service: 1
nixygold Goldberg
I wanted Chipotle today so I stopped by this location and the very tall manager who was working the front line at around 4:00 p.m. was very kind and talkative and everything you would want to see in customer service!! The staff was working hard and they were working clean. Thank you guys for all of your hard work 💖
Atmosphere: 5
Food: 5
Service: 5
Andrea Glass
The food was nice, fresh and good portions. The servers were nice and made sure I got what I needed/wanted.
Atmosphere: 4
Food: 4
Service: 4
Shaelie Price
This is one of the better chipotle locations compared to downtown. The staff is super friendly and our food is always delish!
sadaf dhanani
Dear kyrsty, your the nicest and sweetest employee at chipotle I've ever met. 4 words. SHE NEEDS A RAISE! 😁😊🥹
Atmosphere: 5
Food: 5
Service: 5
Macee Bahrik
My family has now gotten food poisoning from here twice. I guess I should’ve learned from the first dining experience at this location. Will not be eating here ever again.
Food: 1
T. O.
Walked in and waited in line to order. Observing the staff go about their jobs. The older lady making food for the gentlemen in front of me dropped rice on the counter.....she scrapped it all into her hand and placed it right back in the prepared rice. You should have thrown that away, but instead, you contaminated the entire vessel of rice in the steam table. Imagine what she does when nobody can see her. I didn't order anything. I just walked out.
Food: 1
Annie Medders
The staff was very friendly and I got my food very quick!
Atmosphere: 4
Food: 4
Service: 5
Arif Jay
The manager on shift between 12:00–14:00 today handled a serious health and safety concern very poorly.
I found a full sticker inside my bowl (purchased the night of the 15th). Instead of showing empathy or accountability, the manager repeatedly cut me off with comments like “let’s cut the middle man out.” My explanation of the issue isn’t the “middle man” — it’s what he should have been listening to.
His only justification was “it was busy.” That’s not acceptable. A food safety issue isn’t something to dismiss, and being busy doesn’t excuse it.
Yes, I was eventually refunded, but the refund was given with the attitude that he was doing me a favor, rather than taking ownership of a mistake that happened under his leadership.
If management can’t take valid customer feedback seriously, I can only imagine what the team members under that leadership are experiencing. This is a clear opportunity for Chipotle to tighten up standards and provide training on what real leadership and accountability look like.
I love the works there. They are so nice and I just love that. And the food is amazing and delicious. I would recommend you to eat there. 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Nikita
Big portions good food thanks guys
Norman Eddy
The extremely rude employee gave me the smallest scoop of guac I’ve ever seen in my life. Seriously it felt like they were robbing of me of my hard earned money with how disrespectful she was when I asked for a little more than that as well. 1 star, would never recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
Sydney Collins
Yes I agree the portion of guac the Hispanic lady gives is so small that I almost walked off. Next time I’m going to say something
Atmosphere: 1
Food: 1
Service: 1
Trip Pettix
Wow, I’m glad I’m not the only one. I got such a small portion of guac the other day from the Hispanic lady that I just starred at it and then walked away. Left the bowl for them to throw away. I’m not finna play with these folks, we are paying almost 3$ for half as much guac as we are supposed to get. I’m reporting this issue to corporate.
I went to this Chipotle yesterday for lunch and paid in cash. The cashier told me she didn't have enough money in her drawer to make change, and the alternative was to be stiffed on what I was owed instead of going the next dollar up. Ridiculous that the manager can't be bothered to put money in the register. If you can't take cash, then say that before I pay! Insanity. The food wasn't fresh either.
Atmosphere: 4
Food: 2
Service: 1
This Chipotle on Lakeshore was disappointing. The line moved slowly, and the staff seemed rushed and uninterested. Portions were smaller than usual, and the food didn’t taste very fresh. The restaurant also wasn’t as clean as it should’ve been, especially during a busy time. Definitely not the Chipotle experience I’m used to, and I don’t see myself coming back anytime soon.
Atmosphere: 4
Food: 4
Service: 1
I wanted Chipotle today so I stopped by this location and the very tall manager who was working the front line at around 4:00 p.m. was very kind and talkative and everything you would want to see in customer service!! The staff was working hard and they were working clean. Thank you guys for all of your hard work 💖
Atmosphere: 5
Food: 5
Service: 5
The food was nice, fresh and good portions. The servers were nice and made sure I got what I needed/wanted.
Atmosphere: 4
Food: 4
Service: 4
This is one of the better chipotle locations compared to downtown. The staff is super friendly and our food is always delish!
Dear kyrsty, your the nicest and sweetest employee at chipotle I've ever met. 4 words. SHE NEEDS A RAISE! 😁😊🥹
Atmosphere: 5
Food: 5
Service: 5
My family has now gotten food poisoning from here twice. I guess I should’ve learned from the first dining experience at this location. Will not be eating here ever again.
Food: 1
Walked in and waited in line to order. Observing the staff go about their jobs. The older lady making food for the gentlemen in front of me dropped rice on the counter.....she scrapped it all into her hand and placed it right back in the prepared rice. You should have thrown that away, but instead, you contaminated the entire vessel of rice in the steam table. Imagine what she does when nobody can see her. I didn't order anything. I just walked out.
Food: 1
The staff was very friendly and I got my food very quick!
Atmosphere: 4
Food: 4
Service: 5
The manager on shift between 12:00–14:00 today handled a serious health and safety concern very poorly.
I found a full sticker inside my bowl (purchased the night of the 15th). Instead of showing empathy or accountability, the manager repeatedly cut me off with comments like “let’s cut the middle man out.” My explanation of the issue isn’t the “middle man” — it’s what he should have been listening to.
His only justification was “it was busy.” That’s not acceptable. A food safety issue isn’t something to dismiss, and being busy doesn’t excuse it.
Yes, I was eventually refunded, but the refund was given with the attitude that he was doing me a favor, rather than taking ownership of a mistake that happened under his leadership.
If management can’t take valid customer feedback seriously, I can only imagine what the team members under that leadership are experiencing. This is a clear opportunity for Chipotle to tighten up standards and provide training on what real leadership and accountability look like.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love the works there. They are so nice and I just love that. And the food is amazing and delicious. I would recommend you to eat there. 🫶🏽
Atmosphere: 5
Food: 5
Service: 5
Big portions good food thanks guys
The extremely rude employee gave me the smallest scoop of guac I’ve ever seen in my life. Seriously it felt like they were robbing of me of my hard earned money with how disrespectful she was when I asked for a little more than that as well. 1 star, would never recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
Yes I agree the portion of guac the Hispanic lady gives is so small that I almost walked off. Next time I’m going to say something
Atmosphere: 1
Food: 1
Service: 1
Wow, I’m glad I’m not the only one. I got such a small portion of guac the other day from the Hispanic lady that I just starred at it and then walked away. Left the bowl for them to throw away. I’m not finna play with these folks, we are paying almost 3$ for half as much guac as we are supposed to get. I’m reporting this issue to corporate.
Atmosphere: 1
Food: 1
Service: 1
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