The coffee was atrocious. I usually like the coffee at Dunkin, but this morning both of the selections were horrible. The cashier was rude and I will more than likely not be back.
Atmosphere: 3
Food: 1
Service: 2
Lake
My black coffee isn’t black, there’s some type of milk in it, maple bacon was just regular bacon, the fried egg in my wrap wasn’t fried. The egg whites had the texture of cottage cheese. First time going to dunkin in homewood. Definitely sticking to the downtown Birmingham location for now on.
Food: 1
Service: 3
Valerie Hurst
They did not have any donuts despite being named dunkin' donuts. And they did not have the ingredients to make the caramel macchiato I ordered. We left without ordering anything. Plus, there was a active police scene in the parking lot as we were leaving.
Parking: Not in the safest neighborhood.
Atmosphere: 1
Food: 1
Service: 3
Kimberly Smith
Just got coffee in the drive thur . Super sweet ,very quick, and fresh coffee .
Service: 5
bre ballard
Yuk is all have to say. Doughnut holes tasted like they were made weeks ago. Not hardly any glaze more bitter than sweet. Just go to Krispy Kreme always fresh and quality and taste no comparison.
Atmosphere: 3
Food: 1
Service: 5
Christi Shorter
I went through the drive thru, so as far as inside atmosphere; I don't know. It was clean around the building, though. The food was hot and fresh. The girl made the ice coffee I ordered perfectly. Great experience for the first time going to Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte with Vanilla Syrup, Bacon Egg and Cheese
brittany willis
I ordered a dunkalatte. When I get to the window the lady tells me she doesn’t have the coffee brewed and asked me what other drink I want.i asked her what was my options. She named of some flavors and I chose caramel. I watched her make me a milk with caramel. I should’ve said something at the window but I didn’t want to be confrontational and my baby was screaming in the back. I’m one disappointed mama that needed a little pick me up.
Aimee McPherson
Polite and courteous staff!
Atmosphere: 5
Food: 5
Service: 5
Jo Hanson
TERRIBLE customer service with one employee in particular. Every time I am there, she is SO rude. No please or thank you. No have a good day. Just shoves the coffee in your hand. This is the South - we expect politeness and friendliness. She is so rude that I actually avoid this place now, because she's always working. I see other similar comments.
Atmosphere: 1
Food: 3
Service: 1
Felicia Weston
It has never improved. Very poor customer service. I hope they revamp the energy and employees here.
I love dunkin anywhere (airports especially) was however disappointed because I missed the nurses week offer for free coffee...I wish they said "hey, we appreciate what you do for the community and coffee is on us today even though the designated day is passed".The attendant was pleasant.
Service: 5
Kelli Love
Worst dougnut I have ever put in my mouth was so dry couldn't even swallow drink behind it which was also very gross they had nothing in stock gave us wether we pd for what they had it wasn't even worth throwing away. Worst 20 dollars ever spent. And the so called hash browns their were a total of 6 for ,4 dollars wasA complete rip off
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts, Iced Latte
Jamie Romine
I went in to change things up. I decided to try one of the new snap'd energy drinks. I would have to try it a different way to give the flavor a chance. It was like sparkling and I'm not a fan of that. The blueberry muffin was amazing though. The employees was great! Manners, respectful, and social
Atmosphere: 5
Food: 5
Service: 5
Tha Dude
Really efficient for the amount of people there...
Service: 5
Alicia
If I wanted a cup of Frozen ice I could have got that from home this literally had no flavor and no coffee besides the fact the inside was closed and I had to go through the drive-thru I always do online app order and wasn't too happy with the service but it was a little better than the actual product not please I normally go to the one on Montgomery Highway 31 and I definitely will go back to that one
The coffee was atrocious. I usually like the coffee at Dunkin, but this morning both of the selections were horrible. The cashier was rude and I will more than likely not be back.
Atmosphere: 3
Food: 1
Service: 2
My black coffee isn’t black, there’s some type of milk in it, maple bacon was just regular bacon, the fried egg in my wrap wasn’t fried. The egg whites had the texture of cottage cheese. First time going to dunkin in homewood. Definitely sticking to the downtown Birmingham location for now on.
Food: 1
Service: 3
They did not have any donuts despite being named dunkin' donuts. And they did not have the ingredients to make the caramel macchiato I ordered. We left without ordering anything. Plus, there was a active police scene in the parking lot as we were leaving.
Parking: Not in the safest neighborhood.
Atmosphere: 1
Food: 1
Service: 3
Just got coffee in the drive thur . Super sweet ,very quick, and fresh coffee .
Service: 5
Yuk is all have to say. Doughnut holes tasted like they were made weeks ago. Not hardly any glaze more bitter than sweet. Just go to Krispy Kreme always fresh and quality and taste no comparison.
Atmosphere: 3
Food: 1
Service: 5
I went through the drive thru, so as far as inside atmosphere; I don't know. It was clean around the building, though. The food was hot and fresh. The girl made the ice coffee I ordered perfectly. Great experience for the first time going to Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte with Vanilla Syrup, Bacon Egg and Cheese
I ordered a dunkalatte. When I get to the window the lady tells me she doesn’t have the coffee brewed and asked me what other drink I want.i asked her what was my options. She named of some flavors and I chose caramel. I watched her make me a milk with caramel. I should’ve said something at the window but I didn’t want to be confrontational and my baby was screaming in the back. I’m one disappointed mama that needed a little pick me up.
Polite and courteous staff!
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE customer service with one employee in particular. Every time I am there, she is SO rude. No please or thank you. No have a good day. Just shoves the coffee in your hand. This is the South - we expect politeness and friendliness. She is so rude that I actually avoid this place now, because she's always working. I see other similar comments.
Atmosphere: 1
Food: 3
Service: 1
It has never improved. Very poor customer service. I hope they revamp the energy and employees here.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I love dunkin anywhere (airports especially) was however disappointed because I missed the nurses week offer for free coffee...I wish they said "hey, we appreciate what you do for the community and coffee is on us today even though the designated day is passed".The attendant was pleasant.
Service: 5
Worst dougnut I have ever put in my mouth was so dry couldn't even swallow drink behind it which was also very gross they had nothing in stock gave us wether we pd for what they had it wasn't even worth throwing away. Worst 20 dollars ever spent. And the so called hash browns their were a total of 6 for ,4 dollars wasA complete rip off
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts, Iced Latte
I went in to change things up. I decided to try one of the new snap'd energy drinks. I would have to try it a different way to give the flavor a chance. It was like sparkling and I'm not a fan of that. The blueberry muffin was amazing though. The employees was great! Manners, respectful, and social
Atmosphere: 5
Food: 5
Service: 5
Really efficient for the amount of people there...
Service: 5
If I wanted a cup of Frozen ice I could have got that from home this literally had no flavor and no coffee besides the fact the inside was closed and I had to go through the drive-thru I always do online app order and wasn't too happy with the service but it was a little better than the actual product not please I normally go to the one on Montgomery Highway 31 and I definitely will go back to that one
Atmosphere: 2
Food: 1
Service: 3
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