I just order a chicken quesadilla with an extra side of jalapeño crema tonight at 1:30am. The person on the drive thru, a skinny black man was very kind. The large black man that brought over my order was however not kind. He gave me my order. Closed the door. And I kid you not, reopened the door within 5 seconds to tell me that I needed to move my car up. I thought it was a joke as I hadn’t even had a second to look in my bag. Of course there wasn’t an extra side of jalapeño crema. Instead he insisted there was extra sauce on the quesadilla. I expressed that I asked for extra on the side. He reassured me there was extra in the bag and that I needed to move up. After feeling unwelcomed and leaving I noticed that in fact there was no extra side of the jalapeño cream sauce, just packets of mild sauce in the bag. There was also no extra sauce on the quesadilla. I’ve ordered the same thing every time. Let’s focus on customer experience versus not wanting to do the job we are here to do-coming from a food and beverage manager needing a late night snack.
Atmosphere: 2
Food: 4
Service: 1
Hammer Man
It's a lovely day, so we ordered our food and sat out on the patio. The food was fixed very well! The service was fast and friendly...my only complaint is and always will be, having to order from a kiosk ... Other than that, everything was fantastic! Thanks for a great lunch!
Atmosphere: 5
Food: 5
Service: 5
Dhruv Patel
Beans with a side of chalupa
Miranda C
Accuracy was perfect minus putting ice in my drink.
Atmosphere: 5
Food: 5
Service: 5
SATURN SAYS
Says they are only taking doordash and online orders when I only have cash. Very disappointed considering it's a Saturday night with relatively low traffic.
Atmosphere: 1
Food: 1
Service: 1
Miranda Rushelle Marlar
Best staff ever. Friendly, caring, hospitable I can say this is by far one of the most amazing staff I've ever had the pleasure of being served by. I was in a very unsafe scary situation and not only did they allow me a safe place to sit and try to figure out what my next move was after being stranded when my car broke down but they also make sure that even though I didn't ask for it or anything like that that they gave us food water drinks and make sure that we were okay and allowed me to keep my dog on the patio where it was cooler than the rest of the area due to the fact that it is July in the summer in Birmingham The rest of the area may not be welcoming in friendly but definitely by far The staff at this particular Taco Bell is. ,
Atmosphere: 5
Food: 5
Service: 5
Court
There was any meat on my taco. The lady at the window gave me a cup of meat on the side for free. I still gave her a tip for being kind.
Atmosphere: 5
Food: 4
Service: 5
Carter Butler
Always the wrong order. And every time they ask which sauce I want and don't put it in the bag.
Food: 1
Service: 2
Cedric Looney
The only option available at this time of night
Food: 1
Service: 4
Heather Barnard
You have to order at a kiosk, and after waiting over 25 minutes we found out they gave our order to someone in the drive thru! Employees see you sitting around waiting for something. What do they think you’re waiting on besides some food?! Customer Service really needs to be addressed here. Don’t ignore paying customers that already paid and are waiting!
Very nice Taco Bell it’s a shame. The drive thru line is a joke everyone is in park in the line and about four people in front of me drove off while I waited. Not sure what could possibly be taking so long? Fast food? I was in the line damn near 35 min w only 3 people in front of me
Atmosphere: 5
Food: 4
Service: 1
Kyle Holloway
Every time I go through the drive thru they play games with having you pull up so they can keep their ticket times down. One order of fries took 15 minutes and they didn't even have them when I went through the drive thru a second time.
Food: 5
Service: 1
alisson mcdaniel
The drive thru person was very rude, and impatient when I asked for a moment. I finished my order, and he seemed very irritated that I was even there. I then asked for an ice water and he said “you’ll have to pay for that.” I said “okay” and then he proceeds to try to charge me for a large Pepsi. I never mind paying around 75¢-$1 for a water, but when I asked “is water the same price as soda?” He said “yup” very sternly, and then sighed when I asked him to take it off. Food was great as always, but he was very rude, and I never recall paying almost $4 for ice water.
I just order a chicken quesadilla with an extra side of jalapeño crema tonight at 1:30am. The person on the drive thru, a skinny black man was very kind. The large black man that brought over my order was however not kind. He gave me my order. Closed the door. And I kid you not, reopened the door within 5 seconds to tell me that I needed to move my car up. I thought it was a joke as I hadn’t even had a second to look in my bag. Of course there wasn’t an extra side of jalapeño crema. Instead he insisted there was extra sauce on the quesadilla. I expressed that I asked for extra on the side. He reassured me there was extra in the bag and that I needed to move up. After feeling unwelcomed and leaving I noticed that in fact there was no extra side of the jalapeño cream sauce, just packets of mild sauce in the bag. There was also no extra sauce on the quesadilla. I’ve ordered the same thing every time. Let’s focus on customer experience versus not wanting to do the job we are here to do-coming from a food and beverage manager needing a late night snack.
Atmosphere: 2
Food: 4
Service: 1
It's a lovely day, so we ordered our food and sat out on the patio. The food was fixed very well! The service was fast and friendly...my only complaint is and always will be, having to order from a kiosk ...
Other than that, everything was fantastic! Thanks for a great lunch!
Atmosphere: 5
Food: 5
Service: 5
Beans with a side of chalupa
Accuracy was perfect minus putting ice in my drink.
Atmosphere: 5
Food: 5
Service: 5
Says they are only taking doordash and online orders when I only have cash. Very disappointed considering it's a Saturday night with relatively low traffic.
Atmosphere: 1
Food: 1
Service: 1
Best staff ever. Friendly, caring, hospitable I can say this is by far one of the most amazing staff I've ever had the pleasure of being served by. I was in a very unsafe scary situation and not only did they allow me a safe place to sit and try to figure out what my next move was after being stranded when my car broke down but they also make sure that even though I didn't ask for it or anything like that that they gave us food water drinks and make sure that we were okay and allowed me to keep my dog on the patio where it was cooler than the rest of the area due to the fact that it is July in the summer in Birmingham The rest of the area may not be welcoming in friendly but definitely by far The staff at this particular Taco Bell is. ,
Atmosphere: 5
Food: 5
Service: 5
There was any meat on my taco. The lady at the window gave me a cup of meat on the side for free. I still gave her a tip for being kind.
Atmosphere: 5
Food: 4
Service: 5
Always the wrong order. And every time they ask which sauce I want and don't put it in the bag.
Food: 1
Service: 2
The only option available at this time of night
Food: 1
Service: 4
You have to order at a kiosk, and after waiting over 25 minutes we found out they gave our order to someone in the drive thru!
Employees see you sitting around waiting for something. What do they think you’re waiting on besides some food?!
Customer Service really needs to be addressed here. Don’t ignore paying customers that already paid and are waiting!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not good service not good actitud
Atmosphere: 1
Food: 1
Service: 1
Terrible Rude Manager No Class Folding Under
Atmosphere: 1
Food: 1
Service: 1
Very nice Taco Bell it’s a shame. The drive thru line is a joke everyone is in park in the line and about four people in front of me drove off while I waited. Not sure what could possibly be taking so long? Fast food? I was in the line damn near 35 min w only 3 people in front of me
Atmosphere: 5
Food: 4
Service: 1
Every time I go through the drive thru they play games with having you pull up so they can keep their ticket times down. One order of fries took 15 minutes and they didn't even have them when I went through the drive thru a second time.
Food: 5
Service: 1
The drive thru person was very rude, and impatient when I asked for a moment. I finished my order, and he seemed very irritated that I was even there. I then asked for an ice water and he said “you’ll have to pay for that.” I said “okay” and then he proceeds to try to charge me for a large Pepsi. I never mind paying around 75¢-$1 for a water, but when I asked “is water the same price as soda?” He said “yup” very sternly, and then sighed when I asked him to take it off. Food was great as always, but he was very rude, and I never recall paying almost $4 for ice water.
Food: 5
Service: 1
Recommended dishes: Spicy Potato Soft Taco, Chips & Nachos Cheese Sauce, Spicy Potatoes, Dr Pepper
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