Best bbq I've had since moving to Bham. Everything we had was amazing.
Atmosphere: 5
Food: 5
Service: 5
Jordan Moore
I guess the bar is just for looks?
My spouse and I have visited this location 3 times in the last year, but I doubt we’ll go again. Each time, we have walked inside and sat down at the bar, with menus are laid out every 3 or 4 feet. Each time, we are fully ignored for 5-10 minutes. We’re not perusing the menu or giving off vibes that we aren’t ready for drinks or food (we go to Moe’s at Lakeview often, we know what we want to eat).
Each time, someone has eventually said something along the lines of “do you want something? You need to order at the other counter.”
Since this has now happened 3 times, I’m assuming the first couple of times weren’t just because they were short-handed or down a bartender. I guess no one ever actually acts as a bartender here.
If the policy is that ALL orders—food and alcohol—must be placed at the other counter, then maybe coach the servers on quickly greeting customers who walk in and sit at the bar and let them know that they need to order at the other counter first.
OK, sure, we’ll order at the other counter…except no one working at the other counter has any clue about the liquor at the bar.
“One chicken sandwich plate with potato salad and mac and cheese, and a shot of Deep Eddy Lemonade and a shot of Fireball.” Followed by a very confused stare from the person working the counter.
“I don’t know anything about the bar, I don’t see those options, so I’m just going to ring it in as Lemondrops.”
OK, no. Those are pricier than two shots. Also, if we leave our tab open, do we need to get up from the bar each time to place an order for another shot at the other counter?
If you can’t place an order at the bar, what’s the point of having it? Just make everyone sit in booths and have table service. There’s no point in 20 people sitting at the bar, and then each one finishing a drink and standing single-file behind the one point-of-sale system at the other counter.
I love Moe’s. I had Moe’s catered at my wedding. The four frat guys working in Lakeview run a tight ship, but Moe’s at Brock’s Gap seems like it’s everyone’s first day, every day.
Atmosphere: 1
Food: 5
Service: 2
Ebony Peak Campbell
Updated- Spoke with the Owner, he acknowledged the situation as well as offered to compensate my family dinner for the inconvenience. Though my experience wasn’t the best I do appreciate you reaching out.
Thanks Eric
Purchased 2 Family Meals spent $110.00 asked do they offer paper plates , was told .50 cent per plate I’ve never heard of a company charging for plates. Lady told me the plates were for the catered orders. Wow!!!! My family and I patronize this restaurant regularly however this experience was a bit different spending over $100 for anything related to food should definitely qualify for plastic plates and utensils. Got home and no barbecue sauce was provided with this $110.00 meal. I assumed barbecue sauce came with it, called back and advised the manager Olivia and she told me to drive back to get it. How incredibly inconvenient was that option. So no plates because there’s a fee and no barbecue sauce because I guess they forget to put in the bag all the things that I had paid for.
This was not our first experience with missing things, cold food etc. we give the benefit of the doubt but this type of service is just not acceptable.
Service: 1
Chloe
Walked in to place an order and stood there for over 15 minutes and no one ever acknowledged me. Someone came behind the bar a few times & never uttered a word to me. I watched others walk in, be seated, and acknowledged within 5 minutes. And yes, I was watching the time on my phone as it went by. Needless to say my race was the only of its kind. I live in this area & came since it was right up the street …but never again. Nor will I ever recommend due to its poor service and treatment. Good service comes before the food.
Atmosphere: 1
Service: 1
Debra Hart
We did take out But the place looked nice. Amazing BBQ. Baked beans were awesome! One of my favorite new places
Food: 5
Service: 5
Blaxx Jefe
Disappointed at the price of the food and the quality for the same amount I spent I could have gotten twice as much food and my pork would have been more tender at full moon
Atmosphere: 2
Food: 2
Service: 3
Mike Anderson
Best Moe’s in town
Atmosphere: 5
Food: 5
Service: 5
Guadalupe Mendez
They need to have better actitud they the guy at front looks so miserable but food is good
MD
they are not friendly at all. Every time I come here, their attitudes are the worst.
Atmosphere: 1
Food: 1
Service: 1
Tim Grace
This place need some attention Nothing but kids working there not friendly Eating while working in the kitchen Food isn’t even average.Hope they can fix it
Best bbq I've had since moving to Bham. Everything we had was amazing.
Atmosphere: 5
Food: 5
Service: 5
I guess the bar is just for looks?
My spouse and I have visited this location 3 times in the last year, but I doubt we’ll go again. Each time, we have walked inside and sat down at the bar, with menus are laid out every 3 or 4 feet. Each time, we are fully ignored for 5-10 minutes. We’re not perusing the menu or giving off vibes that we aren’t ready for drinks or food (we go to Moe’s at Lakeview often, we know what we want to eat).
Each time, someone has eventually said something along the lines of “do you want something? You need to order at the other counter.”
Since this has now happened 3 times, I’m assuming the first couple of times weren’t just because they were short-handed or down a bartender. I guess no one ever actually acts as a bartender here.
If the policy is that ALL orders—food and alcohol—must be placed at the other counter, then maybe coach the servers on quickly greeting customers who walk in and sit at the bar and let them know that they need to order at the other counter first.
OK, sure, we’ll order at the other counter…except no one working at the other counter has any clue about the liquor at the bar.
“One chicken sandwich plate with potato salad and mac and cheese, and a shot of Deep Eddy Lemonade and a shot of Fireball.” Followed by a very confused stare from the person working the counter.
“I don’t know anything about the bar, I don’t see those options, so I’m just going to ring it in as Lemondrops.”
OK, no. Those are pricier than two shots. Also, if we leave our tab open, do we need to get up from the bar each time to place an order for another shot at the other counter?
If you can’t place an order at the bar, what’s the point of having it? Just make everyone sit in booths and have table service. There’s no point in 20 people sitting at the bar, and then each one finishing a drink and standing single-file behind the one point-of-sale system at the other counter.
I love Moe’s. I had Moe’s catered at my wedding. The four frat guys working in Lakeview run a tight ship, but Moe’s at Brock’s Gap seems like it’s everyone’s first day, every day.
Atmosphere: 1
Food: 5
Service: 2
Updated- Spoke with the Owner, he acknowledged the situation as well as offered to compensate my family dinner for the inconvenience. Though my experience wasn’t the best I do appreciate you reaching out.
Thanks Eric
Purchased 2 Family Meals spent $110.00 asked do they offer paper plates , was told .50 cent per plate I’ve never heard of a company charging for plates. Lady told me the plates were for the catered orders. Wow!!!! My family and I patronize this restaurant regularly however this experience was a bit different spending over $100 for anything related to food should definitely qualify for plastic plates and utensils. Got home and no barbecue sauce was provided with this $110.00 meal. I assumed barbecue sauce came with it, called back and advised the manager Olivia and she told me to drive back to get it. How incredibly inconvenient was that option. So no plates because there’s a fee and no barbecue sauce because I guess they forget to put in the bag all the things that I had paid for.
This was not our first experience with missing things, cold food etc. we give the benefit of the doubt but this type of service is just not acceptable.
Service: 1
Walked in to place an order and stood there for over 15 minutes and no one ever acknowledged me. Someone came behind the bar a few times & never uttered a word to me. I watched others walk in, be seated, and acknowledged within 5 minutes. And yes, I was watching the time on my phone as it went by. Needless to say my race was the only of its kind. I live in this area & came since it was right up the street …but never again. Nor will I ever recommend due to its poor service and treatment. Good service comes before the food.
Atmosphere: 1
Service: 1
We did take out
But the place looked nice. Amazing BBQ. Baked beans were awesome! One of my favorite new places
Food: 5
Service: 5
Disappointed at the price of the food and the quality for the same amount I spent I could have gotten twice as much food and my pork would have been more tender at full moon
Atmosphere: 2
Food: 2
Service: 3
Best Moe’s in town
Atmosphere: 5
Food: 5
Service: 5
They need to have better actitud they the guy at front looks so miserable but food is good
they are not friendly at all. Every time I come here, their attitudes are the worst.
Atmosphere: 1
Food: 1
Service: 1
This place need some attention
Nothing but kids working there not friendly
Eating while working in the kitchen
Food isn’t even average.Hope they can fix it
Restaurantji Recommends
Don't use their drive thru.
Atmosphere: 1
Food: 1
Service: 1
The only thing more worse than their food is the workers’ attitude. The owner has allowed this place to go to trash.
Atmosphere: 1
Food: 1
Service: 1
It's a mix between restaurant and fast food, was a very good time
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Redneck Nachos, Catfish Sandwich
Good food, small menu. What they have is all good though. Ribs are fantastic and I’ve come back several times. Service isn’t bad.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ribs, Catfish, Turkey
Great barbecue. Great location.
Atmosphere: 4
Food: 5
Service: 5
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