Worst customer service I’ve ever had. Had to use plastic utensils and a paper napkin. My prime rib was so seasoned that I couldn’t taste the steak at all. My drink had to be completely empty before I could get a refill and had to ask for one. Waited on my check for 15 minutes. Not even busy. DO NOT EAT HERE! You’re welcome
Atmosphere: 1
Food: 1
Service: 1
Mike Mungenast
I can’t rate the food due to I’ve been here 1/2 hour and just got bread. Also just got water, after I had to ask for it. Again after 1/2 hour. Now 45 minutes later just got my beer. I also ordered a blooming onion when I ordered my beer still haven’t got that. Half the restaurant is vacant and dirty tables. One bartender to serve the bar and make drinks for the tables. Best thing to do is close this place! Note* after 1:45 minutes manager came to table apologies and comps our meal, not the drinks, which was a nice token but not was I was out to get. I love Outback but this was the worst experience.
Atmosphere: 1
Service: 1
Britt Fikes
Miss. Rowena R. McIntosh ( BROWN ) She invited me to this restaurant and it was so delicious and nice I advise everyone to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bloomin' Onion
Lil Joe C.
Nice atmosphere to eat meal
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Ribeye Steak and Potato
Tammy Smith
The Outback prime rib is so salty it's inedible. We asked for very light seasoning and the salt was so heavy. Our server was sweet and did a great job.
Atmosphere: 3
Food: 3
Service: 5
Clayton “T.C.” Tiffany R.
The cheese fries with bacon are great! The bartender, Chanice, was very friendly and timely. The food and atmosphere was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Salad Dressing
Phil Dorn
I have not been to Outback restaurant in Hoover, Al for several years went last night ordered a New York strip. It was the most disgusting piece of meat. Will not return !
Robert Roberts
Was told 20 minute wait waited 27 minutes. The restaurant is almost empty. This is ridiculous on a Sunday afternoon between 2:00 and 3:00 p.m.
Amanda Harris
We came to this location tonight 1/25/25 just to have dinner with our kids . The little waitress was amazing her name was anna. We called ahead , they never put the reservation in. No big deal we waited . We got seated and got our drinks in and a cheese fry(we never got the cheese fry) we order and one of my kids looked in his drink , there’s a gnat , we get him another drink there’s a gnat in it as well. She brings us a drink with no ice and the drink was fine . I ordered a salad with my meal there was a hair in it. I finally got another salad and the kids food finally came out . We waited another 30 minutes (already sat there, over an hour) told our waitress if the food wasn’t in the window just to bring us our check. They brought the food out and my husband needed some a1 the girl that brought out our food absolutely ignored him and walked away . My husband’s steak was wrong and cold . I’m appalled at the amount of things that went wrong . This place is in an amazing location and the waitress and 2 hostess and a young red head were the only ones that were nice to us . We were never rude to anyone and the amount we paid was outrageous just to have so many things go wrong . I’ve worked in restaurants and I understand certain things but wow I’m just disappointed. Do better
F Bandeira
Came out with some friends to celebrate our friends birthday and was absolutely amazed at the level of service we received from Chanice!! She was so sweet, and was joking and having fun with us! She brought us everything we asked for! She had great attention and had a great friendly attitude! Will definitely be back! 10/10 service!
We came out to celebrate a friend's birthday and Chanice was amazing!!! Food was also great!
Atmosphere: 5
Food: 5
Service: 5
Deborah Atchison
Worst meal I have ever had at an Outback. It had been a while…but wow the decline. Green beans were RAW. Not sautéed….literally loud crunch completely raw beans. Bread so hard and stale like a brick. Even the steak tasted “off”. Won’t be back. Used to be one of my favorite places to dine. Wait time on order was very good though…..and hostess was nice….food was just really bad.
Food: 1
Service: 4
Adam and Jessica Booth
Outback Steakhouse at Riverchase Galleria has definitely gone down hill. We have visited twice over the past few weeks and the service was terrible at best on both visits. The food quality has taken a decline as well. We will not be returning to this location anytime soon. Visit at your own risk of feeling like time and money were wasted.
Atmosphere: 3
Food: 2
Service: 1
Merrily Odom Serota
My family's favorite steak house! Their steaks are always mouth-watering good and cooked to perfection.
Parking: Parking is available at the Galleria across the street.
Worst customer service I’ve ever had. Had to use plastic utensils and a paper napkin. My prime rib was so seasoned that I couldn’t taste the steak at all. My drink had to be completely empty before I could get a refill and had to ask for one. Waited on my check for 15 minutes. Not even busy. DO NOT EAT HERE! You’re welcome
Atmosphere: 1
Food: 1
Service: 1
I can’t rate the food due to I’ve been here 1/2 hour and just got bread.
Also just got water, after I had to ask for it. Again after 1/2 hour. Now 45 minutes later just got my beer. I also ordered a blooming onion when I ordered my beer still haven’t got that. Half the restaurant is vacant and dirty tables. One bartender to serve the bar and make drinks for the tables.
Best thing to do is close this place!
Note* after 1:45 minutes manager came to table apologies and comps our meal, not the drinks, which was a nice token but not was I was out to get. I love Outback but this was the worst experience.
Atmosphere: 1
Service: 1
Miss. Rowena R. McIntosh ( BROWN ) She invited me to this restaurant and it was so delicious and nice I advise everyone to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bloomin' Onion
Nice atmosphere to eat meal
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Ribeye Steak and Potato
The Outback prime rib is so salty it's inedible. We asked for very light seasoning and the salt was so heavy. Our server was sweet and did a great job.
Atmosphere: 3
Food: 3
Service: 5
The cheese fries with bacon are great! The bartender, Chanice, was very friendly and timely. The food and atmosphere was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Salad Dressing
I have not been to Outback restaurant in Hoover, Al for several years went last night ordered a New York strip. It was the most disgusting piece of meat. Will not return !
Was told 20 minute wait waited 27 minutes. The restaurant is almost empty. This is ridiculous on a Sunday afternoon between 2:00 and 3:00 p.m.
We came to this location tonight 1/25/25 just to have dinner with our kids . The little waitress was amazing her name was anna. We called ahead , they never put the reservation in. No big deal we waited . We got seated and got our drinks in and a cheese fry(we never got the cheese fry) we order and one of my kids looked in his drink , there’s a gnat , we get him another drink there’s a gnat in it as well. She brings us a drink with no ice and the drink was fine . I ordered a salad with my meal there was a hair in it. I finally got another salad and the kids food finally came out . We waited another 30 minutes (already sat there, over an hour) told our waitress if the food wasn’t in the window just to bring us our check. They brought the food out and my husband needed some a1 the girl that brought out our food absolutely ignored him and walked away . My husband’s steak was wrong and cold . I’m appalled at the amount of things that went wrong . This place is in an amazing location and the waitress and 2 hostess and a young red head were the only ones that were nice to us . We were never rude to anyone and the amount we paid was outrageous just to have so many things go wrong . I’ve worked in restaurants and I understand certain things but wow I’m just disappointed. Do better
Came out with some friends to celebrate our friends birthday and was absolutely amazed at the level of service we received from Chanice!! She was so sweet, and was joking and having fun with us! She brought us everything we asked for! She had great attention and had a great friendly attitude! Will definitely be back! 10/10 service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We came out to celebrate a friend's birthday and Chanice was amazing!!! Food was also great!
Atmosphere: 5
Food: 5
Service: 5
Worst meal I have ever had at an Outback. It had been a while…but wow the decline. Green beans were RAW. Not sautéed….literally loud crunch completely raw beans. Bread so hard and stale like a brick. Even the steak tasted “off”. Won’t be back. Used to be one of my favorite places to dine. Wait time on order was very good though…..and hostess was nice….food was just really bad.
Food: 1
Service: 4
Outback Steakhouse at Riverchase Galleria has definitely gone down hill. We have visited twice over the past few weeks and the service was terrible at best on both visits. The food quality has taken a decline as well. We will not be returning to this location anytime soon. Visit at your own risk of feeling like time and money were wasted.
Atmosphere: 3
Food: 2
Service: 1
My family's favorite steak house! Their steaks are always mouth-watering good and cooked to perfection.
Parking: Parking is available at the Galleria across the street.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bloomin' Onion, Grilled Chicken, Soup, Salad Dressing, Steak and Shrimp, Dressed Baked Potato, Outback Center-Cut Sirloin
Service was awful and I didn't get all of my food.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Wings
Loading...