If I could give a rating any lower I sure would. My family came in not too long ago today feb 16 and ordered to go, some chicken sandwiches along with other items.. come to find out they get home and their chicken is raw in two of their sandwiches, don’t know who worked kitchen today and don’t know who was in charge.. this is not something you should serve ANY customer whatsoever. And to top it off, both of my family members threw up their sandwiches!! This establishment here in Hoover has far gone down the drain, Wendy’s needs to find proper employees or shut down and make sure this never happens again to anyone else.
Food: 1
Robert Benson
If only a 0-star rating were available, I would gladly bestow it upon this place. To be honest, the food here might be delicious. Unfortunately, I never got a chance to order any of it (was really looking forward to a Baconator.) I pulled up to the drive through line at 7:55pm on Tuesday evening 01/22. I was second in line. The car in front of me proceeded around and I pulled up to the speaker. And waited... and waited... No greeting. No "I'll be right with you." Nothing. After 4 minutes, I said, "Hello?" in a friendly tone. I was immediately given a terse "wait a moment" answer. Ok... And waited... and waited... Nothing. The time was now 8:08pm and the lady has still not bothered to even take my order. I gave up... I drove around the drive-thru window area and I see the problem. The girl working the window is still talking with the person in the car. She looks at me dismissively and goes back to talking. Whomever manages this place needs to seriously address this worker apathy.
Service: 1
David Baughman
This place is aweful. Food is terrible service is slow, and they keep theyre doors locked so you cant order inside. This place needs an overhaul forreal dont eat here please
Atmosphere: 1
Food: 1
Service: 1
Mark Lewis
Door locked daily after 5. If you have a mobile order to pick up in the lobby you have to wait in long drive thru line
Petria Sargeant
ooooh here we go again. I was getting tired of the last Wendy's so I thought "let's try a different one tonight" Mistake once again. Mobile order, asked to pickup in store at the counter. Door's locked. Great. Go through the drive thru, get food at the window...I should've checked the bag. Come home & my free burger I redeemed from the app is not in there. Forgot the straws & one of the drinks wasn't sweet tea. I'm done. No more. I love Wendy's food but if these days is just gonna be locked doors & certain foods being forgotten, I might as well save the headache & go somewhere else for comfort food.
Atmosphere: 1
Food: 3
Service: 3
Forrest Winkle
Place is short staffed and rude. Needs to shut down
Atmosphere: 1
Food: 3
Service: 1
Q
They close whenever they feel like it I went at 9:30 and the lights were off and no one answered the microphone.
Atmosphere: 1
Food: 1
Service: 1
Ariel Johnson
They once told me they were out of like half the menu 😐.
Litha P
The young lady was a little frustrated, but she did apologize and smile.
Atmosphere: 5
Food: 5
Service: 5
QuoVadis Underwood
If I could leave no stars I would! The black bihh with that botched up wig was very rude to me over the mic. Not only was she rude, she did not give me the correct order. Ordered chilli but got saucy nuggets!?
Inside of the store is disgusting. Buns were stale. It’s just very clear management isn’t involved. I’m sorry I ordered here.
Atmosphere: 1
Food: 1
Service: 1
CCC
I placed a mobile order after work and when I arrived I was third in line, I waited about 20 mins just to get to the speaker, took forever to ask what I wanted, and then took forever with my food on top of that. Overall took about 40 mins just to get through the drive thru, and on top of that they forgot my chili, which I had to go inside to receive. And that took another 10 minutes to get. Overall horrible service, but pretty mid food. Shout out to the old lady in the window tho I felt bad for her.
Atmosphere: 1
Food: 3
Service: 1
Alicia Lyles
Fast service. Burger was good.
Food: 5
Service: 5
Recommended dishes: Hamburger
Chalis Love
Manager was very rude and unprofessional. Would not recommend this location.
Aaron Jenkins
Terrible customer service. The worst I've ever experienced in life.
If I could give a rating any lower I sure would. My family came in not too long ago today feb 16 and ordered to go, some chicken sandwiches along with other items.. come to find out they get home and their chicken is raw in two of their sandwiches, don’t know who worked kitchen today and don’t know who was in charge.. this is not something you should serve ANY customer whatsoever. And to top it off, both of my family members threw up their sandwiches!! This establishment here in Hoover has far gone down the drain, Wendy’s needs to find proper employees or shut down and make sure this never happens again to anyone else.
Food: 1
If only a 0-star rating were available, I would gladly bestow it upon this place. To be honest, the food here might be delicious. Unfortunately, I never got a chance to order any of it (was really looking forward to a Baconator.) I pulled up to the drive through line at 7:55pm on Tuesday evening 01/22. I was second in line. The car in front of me proceeded around and I pulled up to the speaker. And waited... and waited... No greeting. No "I'll be right with you." Nothing. After 4 minutes, I said, "Hello?" in a friendly tone. I was immediately given a terse "wait a moment" answer. Ok... And waited... and waited... Nothing. The time was now 8:08pm and the lady has still not bothered to even take my order. I gave up... I drove around the drive-thru window area and I see the problem. The girl working the window is still talking with the person in the car. She looks at me dismissively and goes back to talking. Whomever manages this place needs to seriously address this worker apathy.
Service: 1
This place is aweful. Food is terrible service is slow, and they keep theyre doors locked so you cant order inside. This place needs an overhaul forreal dont eat here please
Atmosphere: 1
Food: 1
Service: 1
Door locked daily after 5. If you have a mobile order to pick up in the lobby you have to wait in long drive thru line
ooooh here we go again. I was getting tired of the last Wendy's so I thought "let's try a different one tonight" Mistake once again. Mobile order, asked to pickup in store at the counter. Door's locked. Great. Go through the drive thru, get food at the window...I should've checked the bag. Come home & my free burger I redeemed from the app is not in there. Forgot the straws & one of the drinks wasn't sweet tea. I'm done. No more. I love Wendy's food but if these days is just gonna be locked doors & certain foods being forgotten, I might as well save the headache & go somewhere else for comfort food.
Atmosphere: 1
Food: 3
Service: 3
Place is short staffed and rude. Needs to shut down
Atmosphere: 1
Food: 3
Service: 1
They close whenever they feel like it I went at 9:30 and the lights were off and no one answered the microphone.
Atmosphere: 1
Food: 1
Service: 1
They once told me they were out of like half the menu 😐.
The young lady was a little frustrated, but she did apologize and smile.
Atmosphere: 5
Food: 5
Service: 5
If I could leave no stars I would! The black bihh with that botched up wig was very rude to me over the mic. Not only was she rude, she did not give me the correct order. Ordered chilli but got saucy nuggets!?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Inside of the store is disgusting. Buns were stale. It’s just very clear management isn’t involved. I’m sorry I ordered here.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order after work and when I arrived I was third in line, I waited about 20 mins just to get to the speaker, took forever to ask what I wanted, and then took forever with my food on top of that. Overall took about 40 mins just to get through the drive thru, and on top of that they forgot my chili, which I had to go inside to receive. And that took another 10 minutes to get. Overall horrible service, but pretty mid food. Shout out to the old lady in the window tho I felt bad for her.
Atmosphere: 1
Food: 3
Service: 1
Fast service. Burger was good.
Food: 5
Service: 5
Recommended dishes: Hamburger
Manager was very rude and unprofessional. Would not recommend this location.
Terrible customer service. The worst I've ever experienced in life.
Atmosphere: 1
Service: 1
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