Bathrooms were terrible, dining area was not too clean, food was fine... It's fast food.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: French Fries
Barbara Wood
Wrong order, even after confirming what I wanted on my burger. I ordered a hamburger with mayo, lettuce, tomato and onion only. When I got home I had a cheeseburger with no tomato, mayo, ketchup, pickles, and the bun was cold.
Tyler Volz
Wouldn't let me pick up my mobile order in the drive thru to protect their precious metrics.
Atmosphere: 1
Food: 1
Service: 1
Tabitha Mccostlin
10:45 pm on a Saturday and no one was even here working? Waited and ended up leaving. How is this location even open still.Why is all fast food terrible in hoover?
Atmosphere: 1
Food: 1
Service: 1
Edward Stringer
Dinn in was clösed to customers at 1:00 in the afternoon.
Atmosphere: 1
Food: 1
Service: 1
andrew nicovich
This place sucks. Should be shut down. All the employees are rude and basically useless. It’s got to be a terrible place to work.
Atmosphere: 1
Food: 1
Service: 1
Destiny Hubbard
This has to be one of the worst Wendy’s I’ve gone to in a minute. The building is super old and run-down the whole building is like a standing hazard. I ordered a baconator and a biggie bag and nothing that I ordered was right! They gave me a completely different sandwich than the one I ordered. I asked for no ice and my cup was only filled up halfway. The bread was STALE and OLD!! My crispy chicken sandwich in the biggie bag had everything I DIDN’T order on it. My chicken nuggets were cold and the I got no condiments despite asking for about 2-4. The service was AWFUL and I was greeted with attitude and disrespect from the moment I pulled into the establishment. That was both inside and outside! If I could give no stars I would but I would NOT (and I mean ABSOLUTELY NOT) recommend this Wendy’s to ANYONE. All this is ON TOP of an almost 30 minute wait and already having to go up previously. If you’re looking for horrible customer service and to be degraded and treated with disrespect while also NOT getting what you pay for and cold food, ? please enjoy!
Atmosphere: 1
Food: 1
Service: 1
Baylee Elders
terrible TERRIBLE PLACE. DO NOT GO HERE. I placed my order online and I waited got 45 minutes without anyone speaking to me. I can't even get my money refunded for my dinner. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Alan Talley
Not only is this like the most outdated wendy's around around but it is horrible service and obviously horribly managed. I pull up in the middle of a regular business day three o'clock in the afternoon on a saturday and I got turned away after sitting in the drive thru line because of shift change. Man I like Wendy's I just wish this store would get a better manager!
Atmosphere: 1
Food: 1
Service: 1
Tim Robinson
Worse service ever no bacon on the hamburgers that was ordered are sauce went inside the management give 2 slice of bacon for tje 2 hamburgers that was ordered and said you will have to put the bacon on yoir on burgers ? lost my
The cashier didn’t have it all together. I showed her the coupon for a $2 Dave’s double. She charged me full price and gave me $2 off! SMH! Then she said turn around the scanner doesn’t work. No excuses for not honoring the original coupon! Order in the app if you want to take advantage of the daves single and double special or you’ll be charged full price at the window.
Food: 4
Service: 1
Courtney Cochran
Doors were locked at 3pm on a Monday. Employee was inside shaking her head at me trying the door… weird and rude.
Atmosphere: 1
Food: 1
Service: 1
Joel Blackstock (LICSW MSW PIP)
This location is complete garbage. I had a large order for the office I'd used lots of my points on it that I can't get back plus the credit card which I'll do a charge back on. The location was open there were signs all around the building saying that it was open at 6:30 a.m. now. I was there at 8:00 a.m. no one would respond at the window no one would respond at the speaker All the doors to the building were locked. Instead of telling me "oh sorry we're closed" or something The employees just laughed at me and hid when I knocked on the door. Outrageous.
Atmosphere: 2
Food: 1
Service: 1
Jesus Camacho
I went at 9:40 pm. And there was no one at the window serving! Google map indicates that they work late. Bad done by the
Service: 1
Hayley Boteler
Woman got out of the car as soon as we pulled up and then left again. I had already placed a $20 order and never got it refunded.Do not come here! Terrible workers.
Bathrooms were terrible, dining area was not too clean, food was fine... It's fast food.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: French Fries
Wrong order, even after confirming what I wanted on my burger. I ordered a hamburger with mayo, lettuce, tomato and onion only. When I got home I had a cheeseburger with no tomato, mayo, ketchup, pickles, and the bun was cold.
Wouldn't let me pick up my mobile order in the drive thru to protect their precious metrics.
Atmosphere: 1
Food: 1
Service: 1
10:45 pm on a Saturday and no one was even here working? Waited and ended up leaving. How is this location even open still.Why is all fast food terrible in hoover?
Atmosphere: 1
Food: 1
Service: 1
Dinn in was clösed to customers at 1:00 in the afternoon.
Atmosphere: 1
Food: 1
Service: 1
This place sucks. Should be shut down. All the employees are rude and basically useless. It’s got to be a terrible place to work.
Atmosphere: 1
Food: 1
Service: 1
This has to be one of the worst Wendy’s I’ve gone to in a minute. The building is super old and run-down the whole building is like a standing hazard. I ordered a baconator and a biggie bag and nothing that I ordered was right! They gave me a completely different sandwich than the one I ordered. I asked for no ice and my cup was only filled up halfway. The bread was STALE and OLD!! My crispy chicken sandwich in the biggie bag had everything I DIDN’T order on it. My chicken nuggets were cold and the I got no condiments despite asking for about 2-4. The service was AWFUL and I was greeted with attitude and disrespect from the moment I pulled into the establishment. That was both inside and outside! If I could give no stars I would but I would NOT (and I mean ABSOLUTELY NOT) recommend this Wendy’s to ANYONE. All this is ON TOP of an almost 30 minute wait and already having to go up previously. If you’re looking for horrible customer service and to be degraded and treated with disrespect while also NOT getting what you pay for and cold food, ? please enjoy!
Atmosphere: 1
Food: 1
Service: 1
terrible TERRIBLE PLACE. DO NOT GO HERE. I placed my order online and I waited got 45 minutes without anyone speaking to me. I can't even get my money refunded for my dinner. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Not only is this like the most outdated wendy's around around but it is horrible service and obviously horribly managed. I pull up in the middle of a regular business day three o'clock in the afternoon on a saturday and I got turned away after sitting in the drive thru line because of shift change. Man I like Wendy's I just wish this store would get a better manager!
Atmosphere: 1
Food: 1
Service: 1
Worse service ever no bacon on the hamburgers that was ordered are sauce went inside the management give 2 slice of bacon for tje 2 hamburgers that was ordered and said you will have to put the bacon on yoir on burgers ? lost my
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The cashier didn’t have it all together. I showed her the coupon for a $2 Dave’s double. She charged me full price and gave me $2 off! SMH! Then she said turn around the scanner doesn’t work. No excuses for not honoring the original coupon! Order in the app if you want to take advantage of the daves single and double special or you’ll be charged full price at the window.
Food: 4
Service: 1
Doors were locked at 3pm on a Monday. Employee was inside shaking her head at me trying the door… weird and rude.
Atmosphere: 1
Food: 1
Service: 1
This location is complete garbage. I had a large order for the office I'd used lots of my points on it that I can't get back plus the credit card which I'll do a charge back on. The location was open there were signs all around the building saying that it was open at 6:30 a.m. now. I was there at 8:00 a.m. no one would respond at the window no one would respond at the speaker All the doors to the building were locked. Instead of telling me "oh sorry we're closed" or something The employees just laughed at me and hid when I knocked on the door. Outrageous.
Atmosphere: 2
Food: 1
Service: 1
I went at 9:40 pm. And there was no one at the window serving! Google map indicates that they work late. Bad done by the
Service: 1
Woman got out of the car as soon as we pulled up and then left again. I had already placed a $20 order and never got it refunded.Do not come here! Terrible workers.